HubSpot Service Hub vs Pure Chat

Take a look at how HubSpot Service Hub and Pure Chat stack up against each other across pricing, features, and support using feedback from real users like yourself. HubSpot Service Hub scores 4.4 out of 5 from 2172 reviews, while Pure Chat has been rated 4.3 out of 5 from 204 reviews.
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HubSpot Service Hub Help Desk Software logo

HubSpot Service Hub

4.4
Pure Chat Live Chat Software logo

Pure Chat

4.3

( 204 )

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At a Glance
HubSpot Service Hub Help Desk Software logo
HubSpot Service Hub
Starting at:
$50.00/month
Pure Chat Live Chat Software logo
Pure Chat
Starting at:
$10.00/month
Overview
HubSpot Service Hub Help Desk Software logo
HubSpot Service Hub
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
HubSpot Service Hub
View 5 images
HubSpot Service Hub Screenshots
HubSpot Service Hub screenshot 1
HubSpot Service Hub screenshot 2
HubSpot Service Hub screenshot 3
HubSpot Service Hub screenshot 4
HubSpot Service Hub screenshot 5
Pure Chat Live Chat Software logo
Pure Chat
Pure Chat is a platform for small and mid-sized organizations built to help engage their website visitors by using live chat software. The Pure Chat software is built to streamline the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptio... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Pure Chat
View 5 images
Pure Chat Screenshots
Pure Chat screenshot 1
Pure Chat screenshot 2
Pure Chat screenshot 3
Pure Chat screenshot 4
Pure Chat screenshot 5
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Pricing
HubSpot Service Hub Help Desk Software logo
HubSpot Service Hub
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
See all pricing
Pure Chat Live Chat Software logo
Pure Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Additional Users - Pro
$10.00
/ month
Additional Users - Growth
$15.00
/ month
Growth
$49.00
/ month
Pro
$99.00
/ month
See all pricing
Pros and Cons
HubSpot Service Hub Help Desk Software logo
HubSpot Service Hub
Pros
  • Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
  • Hubspot focuses on CRM integration to produce great customer insights.
  • You get access to powerful analytics.
Cons
  • There’s a steep learning curve.
  • The complex pricing tiers are challenging to navigate.
Pure Chat Live Chat Software logo
Pure Chat
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
HubSpot Service Hub Help Desk Software logo
HubSpot Service Hub
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Pure Chat Live Chat Software logo
Pure Chat
Small Business
56.37%
Mid Market
31.37%
Enterprise
12.25%
Deployment
HubSpot Service Hub Help Desk Software logo
HubSpot Service Hub
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Pure Chat Live Chat Software logo
Pure Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
HubSpot Service Hub Help Desk Software logo
HubSpot Service Hub
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Pure Chat Live Chat Software logo
Pure Chat
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
HubSpot Service Hub Help Desk Software logo
HubSpot Service Hub
  • Documentation
Pure Chat Live Chat Software logo
Pure Chat
  • Documentation
Integrations
HubSpot Service Hub Help Desk Software logo
HubSpot Service Hub
Total integrations: 10
  • Airtable
  • Canva
  • Gmail
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Sheets
  • Helpdesk
  • HubSpot CRM
  • HubSpot Email Hosting
  • HubSpot Marketing Hub
  • Intuit Mailchimp
  • Pagecloud
  • Pinecone
  • Shopify
  • Squarespace
  • Trello
  • Zapier
Pure Chat Live Chat Software logo
Pure Chat
Total integrations: 8
  • Airtable
  • Canva
  • Gmail
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Sheets
  • Helpdesk
  • HubSpot CRM
  • HubSpot Email Hosting
  • HubSpot Marketing Hub
  • Intuit Mailchimp
  • Pagecloud
  • Pinecone
  • Shopify
  • Squarespace
  • Trello
  • Zapier
Top Alternatives
HubSpot Service Hub Help Desk Software logo
HubSpot Service Hub
See all alternatives
Pure Chat Live Chat Software logo
Pure Chat
See all alternatives
Company Details
HubSpot Service Hub Help Desk Software logo
HubSpot Service Hub
  • By HubSpot
  • Located in Cambridge, MA
  • Founded in 2006
Pure Chat Live Chat Software logo
Pure Chat
  • By Ruby Receptionists
  • Located in Portland, Oregon, United States
  • Founded in 2003