HubSpot vs Freshchat

Freshchat logo

Freshchat

4.5
(306)
At a Glance
HubSpot logo
HubSpot
Starting at:
$30.00/month
Freshchat logo
Freshchat
Starting at:
$0.00/month
Overview
HubSpot logo
HubSpot
Hubspot is a comprehensive inbound marketing, sales, and customer service software with numerous tools to support your company’s CRM, social media and email marketing efforts. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
HubSpot
View 5 images
HubSpot Screenshots
Freshchat logo
Freshchat
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshchat
View 6 images
Freshchat Screenshots
Pricing
HubSpot logo
HubSpot
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$30.00
/ month
Professional
$800.00
/ month
Enterprise
$3600.00
/ month
See all pricing
Freshchat logo
Freshchat
Free trial available
Free plan available
Billing type Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
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Pros and Cons
HubSpot logo
HubSpot
Pros
  • HubSpot is a real all-in-one CRM solution
  • It has great supplemental content
  • You get email marketing support and social media scheduling features
  • Completely free plan perfect for beginners
  • Wide range of additional sales and marketing suites available
Cons
  • HubSpot does not have an e-commerce platform
  • It is expensive considering all the features you’re getting
  • The user experience can be overwhelming for some folks
  • Can be expensive when used with other HubSpot “hubs”
  • Free version is only suitable for beginners
Freshchat logo
Freshchat
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
HubSpot logo
HubSpot
Insufficient data to show segment split
Freshchat logo
Freshchat
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Deployment
HubSpot logo
HubSpot
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshchat logo
Freshchat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
HubSpot logo
HubSpot
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshchat logo
Freshchat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
HubSpot logo
HubSpot
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshchat logo
Freshchat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
HubSpot logo
HubSpot
See all alternatives
Freshchat logo
Freshchat
See all alternatives
Company Details
HubSpot logo
HubSpot
  • By HubSpot
  • Located in Cambridge, MA
  • Founded in 2006
Freshchat logo
Freshchat
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010