Jira Service Management vs Supportbench
Take a look at how
Jira Service Management
and
Supportbench
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Jira Service Management
scores
4.2
out of 5 from
760
reviews, while
Supportbench
has been rated
4.9
out of 5 from
80
reviews.
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Methodology
Jira Service Management
4.2
( 760 )
Supportbench
4.9
( 80 )
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At a Glance
Overview
Built on the Jira platform, Jira Service Management (formerly Jira Service Desk) provides IT Service Management covering request, incident, problem, change, knowledge, asset & configuration management. It helps teams deliver service faster, bring visibility across Dev/IT/business teams, and accel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
SupportBench is a customer support and service management platform that provides businesses with tools for managing customer interactions, tickets, and service level agreements (SLAs). It offers features such as multi-channel support, reporting, and analytics to help companies deliver personalize... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Assets (beyond free quota)
$0.05
/ month
Standard
$20.00
/ month
Premium
$51.42
/ month
Enterprise
Contact Us
No pricing information available
Pros and Cons
- Strong integration across the Atlassian ecosystem (Jira Software, Confluence, Bitbucket)
- Broad ITSM coverage: request, incident, problem, change, assets & configuration
- Flexible workflows and powerful automation
- AI-powered virtual agent and intelligent features (with quotas/plan restrictions)
- Scalable plans with enterprise SLAs and extensibility via integrations
- Many advanced features are gated behind Premium or Enterprise plans; some features moved out of Standard
- Costs can escalate with number of agents and high usage of Assets or virtual service agent beyond free quotas
- AI features are not available in Atlassian Government environment
- Self-managed (Data Center) options have been reduced/changed, requiring migrations for some customers
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
19.34%
Mid Market
39.87%
Enterprise
40.79%
Small Business
65.0%
Mid Market
26.25%
Enterprise
8.75%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
Training
- Documentation
- Videos
- Webinars
- Documentation
- Videos
- Webinars
Integrations
Total integrations:
6
- Asana
- Bitbucket
- Box
- Datadog
- Eset Endpoint Antivirus
- Freshdesk
- Google Calendar
- HubSpot
- Intercom
- Jira
- Microsoft Teams
- Salesforce Sales Cloud
- Slack
- Stripe
- Trello
- Twilio
- Zapier
- Zendesk
Total integrations:
16
- Asana
- Bitbucket
- Box
- Datadog
- Eset Endpoint Antivirus
- Freshdesk
- Google Calendar
- HubSpot
- Intercom
- Jira
- Microsoft Teams
- Salesforce Sales Cloud
- Slack
- Stripe
- Trello
- Twilio
- Zapier
- Zendesk
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By Atlassian Corporation
- Located in Sydney, Australia
- Founded in 2002
- By Supportbench Services Inc.
- Located in Vancouver, BC, Canada
- Founded in 2015
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