Gorgias vs Jira Service Management
Take a look at how
Gorgias
and
Jira Service Management
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Gorgias
scores
4.6
out of 5 from
504
reviews, while
Jira Service Management
has been rated
4.2
out of 5 from
760
reviews.
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Methodology
Jira Service Management
4.2
( 760 )
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5.0
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At a Glance
Overview
Gorgias is a customer service and helpdesk software designed to streamline communication between businesses and their customers. It integrates with multiple e-commerce platforms and centralizes customer interactions from various channels, such as email, live chat, and social media, into one dashb... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Built on the Jira platform, Jira Service Management (formerly Jira Service Desk) provides IT Service Management covering request, incident, problem, change, knowledge, asset & configuration management. It helps teams deliver service faster, bring visibility across Dev/IT/business teams, and accel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$10.00
/ month
Basic
$60.00
/ month
Pro
$360.00
/ month
Advanced
$900.00
/ month
Enterprise
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Assets (beyond free quota)
$0.05
/ month
Standard
$20.00
/ month
Premium
$51.42
/ month
Enterprise
Contact Us
Pros and Cons
Not enough data available.
Not enough data available.
- Strong integration across the Atlassian ecosystem (Jira Software, Confluence, Bitbucket)
- Broad ITSM coverage: request, incident, problem, change, assets & configuration
- Flexible workflows and powerful automation
- AI-powered virtual agent and intelligent features (with quotas/plan restrictions)
- Scalable plans with enterprise SLAs and extensibility via integrations
- Many advanced features are gated behind Premium or Enterprise plans; some features moved out of Standard
- Costs can escalate with number of agents and high usage of Assets or virtual service agent beyond free quotas
- AI features are not available in Atlassian Government environment
- Self-managed (Data Center) options have been reduced/changed, requiring migrations for some customers
Reviewer's Segments
Small Business
82.34%
Mid Market
16.67%
Enterprise
0.99%
Small Business
19.34%
Mid Market
39.87%
Enterprise
40.79%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Webinars
- Documentation
- Webinars
Integrations
Total integrations:
21
- Adobe Commerce (Magento Commerce)
- Attentive
- BigCommerce Enterprise
- Bitbucket
- Bold
- Box
- Datadog
- Eset Endpoint Antivirus
- Gmail
- Helpdesk
- Klaviyo
- KrispCall
- Meta for Business
- PartnerStack
- Postscript
- Remarkety
- ShipBob
- Shogun Frontend
- Shopify
- Slack
- Stamped
- Trustpilot
- Wix Ecommerce
- Yotpo
- Zapier
- Zowie
Total integrations:
6
- Adobe Commerce (Magento Commerce)
- Attentive
- BigCommerce Enterprise
- Bitbucket
- Bold
- Box
- Datadog
- Eset Endpoint Antivirus
- Gmail
- Helpdesk
- Klaviyo
- KrispCall
- Meta for Business
- PartnerStack
- Postscript
- Remarkety
- ShipBob
- Shogun Frontend
- Shopify
- Slack
- Stamped
- Trustpilot
- Wix Ecommerce
- Yotpo
- Zapier
- Zowie
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By Gorgias Inc.
- Located in San Francisco, California, United States
- Founded in 2015
- By Atlassian Corporation
- Located in Sydney, Australia
- Founded in 2002
