LiveChat vs Salesforce Service Cloud
Take a look at how
LiveChat
and
Salesforce Service Cloud
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
LiveChat
scores
4.5
out of 5 from
747
reviews, while
Salesforce Service Cloud
has been rated
4.3
out of 5 from
3641
reviews.
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offers objective and comprehensive comparisons to help you find the best
software. We may earn a referral fee when you visit a vendor through our
links.
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At a Glance
Overview
LiveChat is a premium live chat and help desk software for business. The platform is designed and built specifically for amazing customer service and is used in over 150 countries by over 31,000 organizations, including small, medium and enterprise organizations who want to improve customer satis... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$24.00
/ month
Team
$49.00
/ month
Busniess
$69.00
/ month
Enterprise
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Pros and Cons
Not enough data available.
Not enough data available.
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
Reviewer's Segments
Small Business
44.98%
Mid Market
36.41%
Enterprise
18.61%
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
27
- 1CRM
- Benchmark Email
- Clearbit
- CloudTalk
- CoreMedia Experience Platform
- Domain.com
- Dropbox Business
- Easywp
- GoDaddy Email & Office
- GoDaddy Website Builder
- Godaddy Hosting
- Grasshopper
- HostGator Website Builder
- Inbenta Chatbots
- Intuit Mailchimp
- Jimdo
- Nintex Process Platform
- Omnisend
- Pinecone
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- Shift4Shop
- Site123
- Survicate
- TeamViewer
- Ucraft
- WP Engine
- WebWave
- WhatsApp Business
- Wix
- Zendesk CRM
- Zowie
Total integrations:
7
- 1CRM
- Benchmark Email
- Clearbit
- CloudTalk
- CoreMedia Experience Platform
- Domain.com
- Dropbox Business
- Easywp
- GoDaddy Email & Office
- GoDaddy Website Builder
- Godaddy Hosting
- Grasshopper
- HostGator Website Builder
- Inbenta Chatbots
- Intuit Mailchimp
- Jimdo
- Nintex Process Platform
- Omnisend
- Pinecone
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- Shift4Shop
- Site123
- Survicate
- TeamViewer
- Ucraft
- WP Engine
- WebWave
- WhatsApp Business
- Wix
- Zendesk CRM
- Zowie
Top Alternatives
Categories
Common categories include: Live Chat Software and Help Desk Software.
Company Details
- By LiveChat Software S.A.
- Located in Wroclaw, Lower Silesian District, Poland
- Founded in 2002
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
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