LiveChat vs Zoho Desk

Take a look at how LiveChat and Zoho Desk stack up against each other across pricing, features, and support using feedback from real users like yourself. LiveChat scores 4.5 out of 5 from 747 reviews, while Zoho Desk has been rated 4.4 out of 5 from 5205 reviews.
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LiveChat Logo

LiveChat

10% off first payment + 30 day trial
4.5
(747)
Zoho Desk Logo

Zoho Desk

4.4
(5,205)
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At a Glance
LiveChat Logo
LiveChat
Starting at:
$24.00/month
Zoho Desk Logo
Zoho Desk
Starting at:
$20.00/month
Overview
LiveChat Logo
LiveChat
LiveChat is a premium live chat and help desk software for business. The platform is designed and built specifically for amazing customer service and is used in over 150 countries by over 31,000 organizations, including small, medium and enterprise organizations who want to improve customer satis... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
LiveChat
View 6 images
LiveChat Screenshots
LiveChat screenshot 1
LiveChat screenshot 2
LiveChat screenshot 3
LiveChat screenshot 4
LiveChat screenshot 5
LiveChat screenshot 6
Zoho Desk Logo
Zoho Desk
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zoho Desk
View 6 images
Zoho Desk Screenshots
Zoho Desk screenshot 1
Zoho Desk screenshot 2
Zoho Desk screenshot 3
Zoho Desk screenshot 4
Zoho Desk screenshot 5
Zoho Desk Homepage
Zoho Desk Homepage
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Pricing
LiveChat Logo
LiveChat
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$24.00
/ month
Team
$49.00
/ month
Busniess
$69.00
/ month
Enterprise
Contact Us
See all pricing
Zoho Desk Logo
Zoho Desk
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
See all pricing
Pros and Cons
LiveChat Logo
LiveChat
Pros

Not enough data available.

Cons

Not enough data available.

Zoho Desk Logo
Zoho Desk
Pros
  • There are plenty of reporting features that provide customer insights and agent performance data
  • A range of templates are available to help you respond to customers quickly and effectively
  • You get real-time insights into support operations
  • There’s a good free plan for new users
Cons
  • The wealth of features on offer can make it harder for beginners to pick up the software.
Reviewer's Segments
LiveChat Logo
LiveChat
Small Business
44.98%
Mid Market
36.41%
Enterprise
18.61%
Zoho Desk Logo
Zoho Desk
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Deployment
LiveChat Logo
LiveChat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Zoho Desk Logo
Zoho Desk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
LiveChat Logo
LiveChat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zoho Desk Logo
Zoho Desk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
LiveChat Logo
LiveChat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zoho Desk Logo
Zoho Desk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
LiveChat Logo
LiveChat
Total integrations: 26
  • 1CRM
  • Adobe Connect
  • Asana
  • Benchmark Email
  • Bigin by Zoho CRM
  • Clearbit
  • Domain.com
  • Dropbox Business
  • Easywp
  • GoDaddy Email & Office
  • GoDaddy Website Builder
  • GoTo Connect
  • Godaddy Hosting
  • Google Workspace
  • Grammarly
  • Grasshopper
  • Helpdesk
  • HostGator Website Builder
  • Inbenta Chatbots
  • Intuit Mailchimp
  • Jimdo
  • Jira
  • Omnisend
  • Pinecone
  • Ring Central
  • Shift4Shop
  • Site123
  • SurveyMonkey
  • Survicate
  • TeamViewer
  • Ucraft
  • WP Engine
  • WebWave
  • WhatsApp Business
  • Wix
  • Zoho Assist
  • Zoho Bookings
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
  • Zowie
Zoho Desk Logo
Zoho Desk
Total integrations: 27
  • 1CRM
  • Adobe Connect
  • Asana
  • Benchmark Email
  • Bigin by Zoho CRM
  • Clearbit
  • Domain.com
  • Dropbox Business
  • Easywp
  • GoDaddy Email & Office
  • GoDaddy Website Builder
  • GoTo Connect
  • Godaddy Hosting
  • Google Workspace
  • Grammarly
  • Grasshopper
  • Helpdesk
  • HostGator Website Builder
  • Inbenta Chatbots
  • Intuit Mailchimp
  • Jimdo
  • Jira
  • Omnisend
  • Pinecone
  • Ring Central
  • Shift4Shop
  • Site123
  • SurveyMonkey
  • Survicate
  • TeamViewer
  • Ucraft
  • WP Engine
  • WebWave
  • WhatsApp Business
  • Wix
  • Zoho Assist
  • Zoho Bookings
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
  • Zowie
Top Alternatives
LiveChat Logo
LiveChat
See all alternatives
Zoho Desk Logo
Zoho Desk
See all alternatives
Company Details
LiveChat Logo
LiveChat
  • By LiveChat Software S.A.
  • Located in Wroclaw, Lower Silesian District, Poland
  • Founded in 2002
Zoho Desk Logo
Zoho Desk
  • By Zoho Corporation
  • Located in Chennai, Tamil Nadu
  • Founded in 2000