LiveHelpNow vs Help Scout
Take a look at how LiveHelpNow and Help Scout stack up against each other across pricing, features, and support using feedback from real users like yourself. LiveHelpNow scores 4.3 out of 5 from 150 reviews, while Help Scout has been rated 4.4 out of 5 from 401 reviews.
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At a Glance
Overview
LiveHelpNow is a full-service omnichannel software platform that can capably handle customer support, contact center, lead generation, and help desk needs. With LiveHelpNow, businesses get access to live chat, SMS text-to-chat, ticket management, chatbots, a knowledge base, social media messaging... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Call Management
$9.00
/ month
Ticket Management
$21.00
/ month
Live chat and texting
$21.00
/ month
Knowledge Base
$21.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
Reviewer's Segments
Small Business
47.33%
Mid Market
34.67%
Enterprise
18.0%
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
16
- Agile CRM
- BigCommerce
- Close
- CloudTalk
- Drupal
- Gmail
- Google Analytics
- Google Workspace
- HubSpot
- HubSpot CRM
- HubSpot Marketing Hub
- Intuit Mailchimp
- Joomla
- Kinsta
- Microsoft Teams
- OnePageCRM
- PartnerStack
- Pipedrive
- Provide Support Live Chat
- Shopify
- Slack
- Squarespace
- SurveyMonkey
- Testimonial
- Wix
- Zapier
- Zowie
Total integrations:
13
- Agile CRM
- BigCommerce
- Close
- CloudTalk
- Drupal
- Gmail
- Google Analytics
- Google Workspace
- HubSpot
- HubSpot CRM
- HubSpot Marketing Hub
- Intuit Mailchimp
- Joomla
- Kinsta
- Microsoft Teams
- OnePageCRM
- PartnerStack
- Pipedrive
- Provide Support Live Chat
- Shopify
- Slack
- Squarespace
- SurveyMonkey
- Testimonial
- Wix
- Zapier
- Zowie
Top Alternatives
Categories
Common categories include: Digital Customer Service Platforms, Help Desk Software, and Customer Self-Service Software.
Company Details
- By LiveHelpNow, LLC
- Located in Wynnewood, Pennsylvania, United States
- Founded in 2003
- By Help Scout Inc.
- Located in Boston, MA, USA
- Founded in 2011
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