LiveHelpNow vs Help Scout

Take a look at how LiveHelpNow and Help Scout stack up against each other across pricing, features, and support using feedback from real users like yourself. LiveHelpNow scores 4.3 out of 5 from 150 reviews, while Help Scout has been rated 4.4 out of 5 from 401 reviews.
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LiveHelpNow Logo

LiveHelpNow

4.3
(150)
Help Scout Logo

Help Scout

4.4
(401)
At a Glance
LiveHelpNow Logo
LiveHelpNow
Starting at:
$9.00/month
Help Scout Logo
Help Scout
Starting at:
$25.00/month
Overview
LiveHelpNow Logo
LiveHelpNow
LiveHelpNow is a full-service omnichannel software platform that can capably handle customer support, contact center, lead generation, and help desk needs. With LiveHelpNow, businesses get access to live chat, SMS text-to-chat, ticket management, chatbots, a knowledge base, social media messaging... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
LiveHelpNow
View 5 images
LiveHelpNow Screenshots
Help Scout Logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
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Pricing
LiveHelpNow Logo
LiveHelpNow
Free trial available
Free plan available
Billing type Recurring Subscription
Call Management
$9.00
/ month
Ticket Management
$21.00
/ month
Live chat and texting
$21.00
/ month
Knowledge Base
$21.00
/ month
See all pricing
Help Scout Logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Reviewer's Segments
LiveHelpNow Logo
LiveHelpNow
Small Business
47.33%
Mid Market
34.67%
Enterprise
18.0%
Help Scout Logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
LiveHelpNow Logo
LiveHelpNow
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Help Scout Logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
LiveHelpNow Logo
LiveHelpNow
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Help Scout Logo
Help Scout
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
LiveHelpNow Logo
LiveHelpNow
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Help Scout Logo
Help Scout
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
LiveHelpNow Logo
LiveHelpNow
Total integrations: 16
  • Agile CRM
  • BigCommerce
  • Close
  • CloudTalk
  • Drupal
  • Gmail
  • Google Analytics
  • Google Workspace
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Intuit Mailchimp
  • Joomla
  • Kinsta
  • Microsoft Teams
  • OnePageCRM
  • PartnerStack
  • Pipedrive
  • Provide Support Live Chat
  • Shopify
  • Slack
  • Squarespace
  • SurveyMonkey
  • Testimonial
  • Wix
  • Zapier
  • Zowie
Help Scout Logo
Help Scout
Total integrations: 13
  • Agile CRM
  • BigCommerce
  • Close
  • CloudTalk
  • Drupal
  • Gmail
  • Google Analytics
  • Google Workspace
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Intuit Mailchimp
  • Joomla
  • Kinsta
  • Microsoft Teams
  • OnePageCRM
  • PartnerStack
  • Pipedrive
  • Provide Support Live Chat
  • Shopify
  • Slack
  • Squarespace
  • SurveyMonkey
  • Testimonial
  • Wix
  • Zapier
  • Zowie
Top Alternatives
LiveHelpNow Logo
LiveHelpNow
See all alternatives
Help Scout Logo
Help Scout
See all alternatives
Company Details
LiveHelpNow Logo
LiveHelpNow
  • By LiveHelpNow, LLC
  • Located in Wynnewood, Pennsylvania, United States
  • Founded in 2003
Help Scout Logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011