LiveHelpNow vs Helpdesk

Take a look at how LiveHelpNow and Helpdesk stack up against each other across pricing, features, and support using feedback from real users like yourself. LiveHelpNow scores 4.3 out of 5 from 150 reviews, while Helpdesk has been rated 4.6 out of 5 from 30 reviews.
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LiveHelpNow Logo

LiveHelpNow

4.3
(150)
Helpdesk Logo

Helpdesk

4.6
(30)
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At a Glance
LiveHelpNow Logo
LiveHelpNow
Starting at:
$9.00/month
Helpdesk Logo
Helpdesk
Pricing not provided by vendor
Overview
LiveHelpNow Logo
LiveHelpNow
LiveHelpNow is a full-service omnichannel software platform that can capably handle customer support, contact center, lead generation, and help desk needs. With LiveHelpNow, businesses get access to live chat, SMS text-to-chat, ticket management, chatbots, a knowledge base, social media messaging... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
LiveHelpNow
View 5 images
LiveHelpNow Screenshots
LiveHelpNow screenshot 1
LiveHelpNow screenshot 2
LiveHelpNow screenshot 3
LiveHelpNow screenshot 4
LiveHelpNow screenshot 5
Helpdesk Logo
Helpdesk
HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpdesk - Helpdesk Homepage
View 1 images
Helpdesk Screenshots
Helpdesk Homepage
Helpdesk Homepage
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Pricing
LiveHelpNow Logo
LiveHelpNow
Free trial available
Free plan available
Billing type Recurring Subscription
Call Management
$9.00
/ month
Ticket Management
$21.00
/ month
Live chat and texting
$21.00
/ month
Knowledge Base
$21.00
/ month
See all pricing
Helpdesk Logo
Helpdesk
No pricing information available
Reviewer's Segments
LiveHelpNow Logo
LiveHelpNow
Small Business
47.33%
Mid Market
34.67%
Enterprise
18.0%
Helpdesk Logo
Helpdesk
Small Business
60.0%
Mid Market
36.67%
Enterprise
3.33%
Deployment
LiveHelpNow Logo
LiveHelpNow
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Helpdesk Logo
Helpdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
LiveHelpNow Logo
LiveHelpNow
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Helpdesk Logo
Helpdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
LiveHelpNow Logo
LiveHelpNow
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Helpdesk Logo
Helpdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
LiveHelpNow Logo
LiveHelpNow
Total integrations: 16
  • AWeber
  • Agile CRM
  • Authorize.Net
  • BigCommerce
  • Bill.com
  • Birdeye
  • Capsule CRM
  • Chargify
  • ClickUp
  • Crazy Egg
  • Delighted
  • Doodle
  • Drupal
  • Ecwid
  • Expensify
  • FreshBooks
  • Freshchat
  • Freshservice
  • Front
  • Google Analytics
  • Google Forms
  • Google Workspace
  • Gorgias
  • Heap
  • HelloSign
  • Hotjar
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inspectlet
  • Instapage
  • Intuit Mailchimp
  • Joomla
  • Kayako
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • Lucky Orange
  • Mailjet
  • Medallia
  • Microsoft Power Automate
  • Microsoft Teams
  • Mixpanel
  • Nimble
  • Nutshell
  • Omnisend
  • Pipedrive
  • Piwik PRO
  • Podium
  • Qualtrics
  • Recurly
  • Salesflare
  • Salesforce Sales Cloud
  • SessionCam
  • Shopify
  • Slack
  • Smartlook
  • Squarespace
  • Streak
  • SysAid
  • Trustpilot
  • Typeform
  • VWO
  • Vision Helpdesk
  • Wave
  • Wix
  • Wufoo
  • Zapier
  • Zoho Desk
Helpdesk Logo
Helpdesk
Total integrations: 58
  • AWeber
  • Agile CRM
  • Authorize.Net
  • BigCommerce
  • Bill.com
  • Birdeye
  • Capsule CRM
  • Chargify
  • ClickUp
  • Crazy Egg
  • Delighted
  • Doodle
  • Drupal
  • Ecwid
  • Expensify
  • FreshBooks
  • Freshchat
  • Freshservice
  • Front
  • Google Analytics
  • Google Forms
  • Google Workspace
  • Gorgias
  • Heap
  • HelloSign
  • Hotjar
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inspectlet
  • Instapage
  • Intuit Mailchimp
  • Joomla
  • Kayako
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • Lucky Orange
  • Mailjet
  • Medallia
  • Microsoft Power Automate
  • Microsoft Teams
  • Mixpanel
  • Nimble
  • Nutshell
  • Omnisend
  • Pipedrive
  • Piwik PRO
  • Podium
  • Qualtrics
  • Recurly
  • Salesflare
  • Salesforce Sales Cloud
  • SessionCam
  • Shopify
  • Slack
  • Smartlook
  • Squarespace
  • Streak
  • SysAid
  • Trustpilot
  • Typeform
  • VWO
  • Vision Helpdesk
  • Wave
  • Wix
  • Wufoo
  • Zapier
  • Zoho Desk
Top Alternatives
LiveHelpNow Logo
LiveHelpNow
See all alternatives
Helpdesk Logo
Helpdesk
See all alternatives