LivePerson vs Freshchat

Take a look at how LivePerson and Freshchat stack up against each other across pricing, features, and support using feedback from real users like yourself. LivePerson scores 4.2 out of 5 from 158 reviews, while Freshchat has been rated 4.5 out of 5 from 306 reviews.
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LivePerson Logo

LivePerson

4.2
(158)
Freshchat Logo

Freshchat

4.5
(306)
At a Glance
LivePerson Logo
LivePerson
Starting at:
$599.00/month
Freshchat Logo
Freshchat
Starting at:
$15.00/month
Overview
LivePerson Logo
LivePerson
LIvePerson is a live chat software that is backed by powerful AI customer engagement solutions that let businesses have conversations that help engage customers seamlessly. With LivePerson, brands can help manage better interaction with customers while minimizing customer care overhead and facili... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
LivePerson
View 5 images
LivePerson Screenshots
Freshchat Logo
Freshchat
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshchat
View 6 images
Freshchat Screenshots
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Pricing
LivePerson Logo
LivePerson
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$599.00
/ month
Custom
Contact Us
See all pricing
Freshchat Logo
Freshchat
Free trial available
Free plan available
Billing type Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Reviewer's Segments
LivePerson Logo
LivePerson
Small Business
17.09%
Mid Market
46.2%
Enterprise
36.71%
Freshchat Logo
Freshchat
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Deployment
LivePerson Logo
LivePerson
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshchat Logo
Freshchat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
LivePerson Logo
LivePerson
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshchat Logo
Freshchat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
LivePerson Logo
LivePerson
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshchat Logo
Freshchat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
LivePerson Logo
LivePerson
Total integrations: 5
  • Calendly
  • Contentful
  • Freshdesk
  • Freshsales
  • Helpdesk
  • Pinecone
  • Salesforce Sales Cloud
  • Shopify
  • SnapEngage
  • SugarCRM
  • TeamViewer
  • WooCommerce
  • Zowie
Freshchat Logo
Freshchat
Total integrations: 9
  • Calendly
  • Contentful
  • Freshdesk
  • Freshsales
  • Helpdesk
  • Pinecone
  • Salesforce Sales Cloud
  • Shopify
  • SnapEngage
  • SugarCRM
  • TeamViewer
  • WooCommerce
  • Zowie
Top Alternatives
LivePerson Logo
LivePerson
Freshchat Logo
Freshchat
See all alternatives
Company Details
LivePerson Logo
LivePerson
  • By LivePerson, Inc.
  • Located in New York, NY, United States
  • Founded in 1995
Freshchat Logo
Freshchat
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010