LivePerson vs Help Scout

Take a look at how LivePerson and Help Scout stack up against each other across pricing, features, and support using feedback from real users like yourself. LivePerson scores 4.2 out of 5 from 158 reviews, while Help Scout has been rated 4.4 out of 5 from 401 reviews.
LivePerson logo

LivePerson

4.2
(158)
Help Scout logo

Help Scout

4.4
(401)
At a Glance
LivePerson logo
LivePerson
Starting at:
$599.00/month
Help Scout logo
Help Scout
Starting at:
$25.00/month
Overview
LivePerson logo
LivePerson
LIvePerson is a live chat software that is backed by powerful AI customer engagement solutions that let businesses have conversations that help engage customers seamlessly. With LivePerson, brands can help manage better interaction with customers while minimizing customer care overhead and facili... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
LivePerson
View 5 images
LivePerson Screenshots
Help Scout logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Pricing
LivePerson logo
LivePerson
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$599.00
/ month
Custom
Contact Us
See all pricing
Help Scout logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
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Reviewer's Segments
LivePerson logo
LivePerson
Small Business
17.09%
Mid Market
46.2%
Enterprise
36.71%
Help Scout logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
LivePerson logo
LivePerson
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Help Scout logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
LivePerson logo
LivePerson
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Help Scout logo
Help Scout
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
LivePerson logo
LivePerson
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Help Scout logo
Help Scout
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
LivePerson logo
LivePerson
See all alternatives
Help Scout logo
Help Scout
See all alternatives
Company Details
LivePerson logo
LivePerson
  • By LivePerson, Inc.
  • Located in New York, NY, United States
  • Founded in 1995
Help Scout logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011