Nextiva vs Freshdesk Contact Center
Take a look at how
Nextiva
and
Freshdesk Contact Center
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Nextiva
scores
4.5
out of 5 from
3028
reviews, while
Freshdesk Contact Center
has been rated
4.1
out of 5 from
133
reviews.
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Freshdesk Contact Center
4.1
( 133 )
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At a Glance
Overview
Nextiva is a top-rated business phone solution that is one of the most well-known options available today. The platform transforms the communication strategy of businesses that leverage its all-in-one service and cloud-based communication features. The solution also offers flexible pricing plans ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Essential
$25.95
/ month
Professional
$30.95
/ month
Enterprise
$40.95
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
77.94%
Mid Market
20.94%
Enterprise
1.12%
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Webinars
- Documentation
- Videos
- Webinars
Integrations
Total integrations:
8
- Act!
- BigCommerce
- Bullhorn ATS & CRM
- Freshdesk
- Freshsales
- Freshservice
- HubSpot CRM
- Microsoft Teams
- Nimble
- Pinecone
- Rippling
- Smith.ai Live Website Chat
- WooCommerce
- Zapier
- Zoho CRM
- noCRM.io
Total integrations:
9
- Act!
- BigCommerce
- Bullhorn ATS & CRM
- Freshdesk
- Freshsales
- Freshservice
- HubSpot CRM
- Microsoft Teams
- Nimble
- Pinecone
- Rippling
- Smith.ai Live Website Chat
- WooCommerce
- Zapier
- Zoho CRM
- noCRM.io
Top Alternatives
Categories
Common categories include: VoIP Providers and Call Center Infrastructure (CCI) Software.
Company Details
- By Nextiva, Inc.
- Located in Scottsdale, Arizona, United States
- Founded in 2008
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
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