OpenPhone vs Freshdesk Contact Center

Take a look at how OpenPhone and Freshdesk Contact Center stack up against each other across pricing, features, and support using feedback from real users like yourself. OpenPhone scores 4.7 out of 5 from 1677 reviews, while Freshdesk Contact Center has been rated 4.1 out of 5 from 133 reviews.
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OpenPhone logo

OpenPhone

4.7
(1,677)
Freshdesk Contact Center logo

Freshdesk Contact Center

4.1
(133)
At a Glance
OpenPhone logo
OpenPhone
Starting at:
$17.00/month
Freshdesk Contact Center logo
Freshdesk Contact Center
Starting at:
$15.00/month
Overview
OpenPhone logo
OpenPhone
OpenPhone adds work phone numbers to your team's existing devices. No new hardware required; all you need is an app. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
OpenPhone
View 5 images
OpenPhone Screenshots
Freshdesk Contact Center logo
Freshdesk Contact Center
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk Contact Center
View 5 images
Freshdesk Contact Center Screenshots
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Pricing
OpenPhone logo
OpenPhone
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$17.00
/ month
Premium
$25.00
/ month
Enterprise
Contact Us
See all pricing
Freshdesk Contact Center logo
Freshdesk Contact Center
Free trial available
Free plan available
Billing type Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Pros and Cons
OpenPhone logo
OpenPhone
Pros

Not enough data available.

Cons

Not enough data available.

Freshdesk Contact Center logo
Freshdesk Contact Center
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
OpenPhone logo
OpenPhone
Small Business
93.08%
Mid Market
5.61%
Enterprise
1.31%
Freshdesk Contact Center logo
Freshdesk Contact Center
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
OpenPhone logo
OpenPhone
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshdesk Contact Center logo
Freshdesk Contact Center
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
OpenPhone logo
OpenPhone
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshdesk Contact Center logo
Freshdesk Contact Center
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
OpenPhone logo
OpenPhone
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshdesk Contact Center logo
Freshdesk Contact Center
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
OpenPhone logo
OpenPhone
Total integrations: 10
  • Aircall
  • BigCommerce
  • Freshdesk
  • Freshsales
  • Freshservice
  • HubSpot
  • HubSpot CRM
  • Intercom
  • Microsoft Teams
  • Nimble
  • Pipedrive
  • Slack
  • WooCommerce
  • Zapier
  • Zendesk
  • Zoho CRM
  • noCRM.io
Freshdesk Contact Center logo
Freshdesk Contact Center
Total integrations: 9
  • Aircall
  • BigCommerce
  • Freshdesk
  • Freshsales
  • Freshservice
  • HubSpot
  • HubSpot CRM
  • Intercom
  • Microsoft Teams
  • Nimble
  • Pipedrive
  • Slack
  • WooCommerce
  • Zapier
  • Zendesk
  • Zoho CRM
  • noCRM.io
Top Alternatives
OpenPhone logo
OpenPhone
See all alternatives
Freshdesk Contact Center logo
Freshdesk Contact Center
See all alternatives
Company Details
OpenPhone logo
OpenPhone
  • By OpenPhone Technologies Inc.
  • Located in San Francisco, California, United States
  • Founded in 2018
Freshdesk Contact Center logo
Freshdesk Contact Center
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010