OpenPhone vs Zendesk Chat

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OpenPhone Logo

OpenPhone

4.8
(1,677)
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5.0
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At a Glance
OpenPhone Logo
OpenPhone
Starting at:
$17.00/month
Zendesk Chat Logo
Zendesk Chat
Starting at:
$49.00/month
Overview
OpenPhone Logo
OpenPhone
OpenPhone adds work phone numbers to your team's existing devices. No new hardware required; all you need is an app. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
OpenPhone
View 5 images
OpenPhone Screenshots
OpenPhone screenshot 1
OpenPhone screenshot 2
OpenPhone screenshot 3
OpenPhone screenshot 4
OpenPhone screenshot 5
Zendesk Chat Logo
Zendesk Chat
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Chat
View 6 images
Zendesk Chat Screenshots
Zendesk Chat screenshot 1
Zendesk Chat screenshot 2
Zendesk Chat screenshot 3
Zendesk Chat screenshot 4
Zendesk Chat screenshot 5
Zendesk Chat screenshot 6
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Pricing
OpenPhone Logo
OpenPhone
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$17.00
/ month
Premium
$25.00
/ month
Enterprise
Contact Us
See all pricing
Zendesk Chat Logo
Zendesk Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
Pros and Cons
OpenPhone Logo
OpenPhone
Pros

Not enough data available.

Cons

Not enough data available.

Zendesk Chat Logo
Zendesk Chat
Pros
  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools
Cons
  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Reviewer's Segments
OpenPhone Logo
OpenPhone
Small Business
93.08%
Mid Market
5.61%
Enterprise
1.31%
Zendesk Chat Logo
Zendesk Chat
Insufficient data to show segment split
Deployment
OpenPhone Logo
OpenPhone
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Zendesk Chat Logo
Zendesk Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
OpenPhone Logo
OpenPhone
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zendesk Chat Logo
Zendesk Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
OpenPhone Logo
OpenPhone
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zendesk Chat Logo
Zendesk Chat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
OpenPhone Logo
OpenPhone
Total integrations: 10
  • Aircall
  • Dropbox
  • Dropbox Business
  • Duda
  • Gmail
  • HubSpot
  • HubSpot CRM
  • Intercom
  • Loom
  • Microsoft Excel
  • Microsoft Teams
  • Pipedrive
  • Site123
  • Sitecore Experience Manager
  • Slack
  • TeamViewer
  • WhatsApp Business
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho CRM
  • Zowie
Zendesk Chat Logo
Zendesk Chat
Total integrations: 16
  • Aircall
  • Dropbox
  • Dropbox Business
  • Duda
  • Gmail
  • HubSpot
  • HubSpot CRM
  • Intercom
  • Loom
  • Microsoft Excel
  • Microsoft Teams
  • Pipedrive
  • Site123
  • Sitecore Experience Manager
  • Slack
  • TeamViewer
  • WhatsApp Business
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho CRM
  • Zowie
Top Alternatives
OpenPhone Logo
OpenPhone
See all alternatives
Zendesk Chat Logo
Zendesk Chat
See all alternatives
Company Details
OpenPhone Logo
OpenPhone
  • By OpenPhone Technologies Inc.
  • Located in San Francisco, California, United States
  • Founded in 2018
Zendesk Chat Logo
Zendesk Chat
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007