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At a Glance
Overview
Podium is an all-in-one marketing and communication tool specifically built for local businesses that want to grow their business, connect with modern customers, and simplify operations. Podium's all-in-one inbox consolidates reputation management, website chat, marketing campaigns, and mobile pa... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Essentials
$289.00
/ month
Standard
$449.00
/ month
Professional
$649.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
58.6%
Mid Market
36.83%
Enterprise
4.56%
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
6
- AccuLynx
- AppSumo
- ChatBot
- Creatio
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Helpdesk
- HouseCall Pro
- HubSpot CRM
- Jotform
- MINDBODY
- MeisterTask
- Nimble
- Shopify
- Smartsheet
- Supportbench
- WooCommerce
- Xero
- Zapier
- Zoho Assist
- noCRM.io
Total integrations:
18
- AccuLynx
- AppSumo
- ChatBot
- Creatio
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Helpdesk
- HouseCall Pro
- HubSpot CRM
- Jotform
- MINDBODY
- MeisterTask
- Nimble
- Shopify
- Smartsheet
- Supportbench
- WooCommerce
- Xero
- Zapier
- Zoho Assist
- noCRM.io
Top Alternatives
Categories
Common categories include: Live Chat Software, Conversational Support Software, and Customer Communications Management Software.
Company Details
- By Podium Corporation, Inc.
- Located in Lehi, Utah, United States
- Founded in 2014
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
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