Podium vs Freshdesk

Take a look at how Podium and Freshdesk stack up against each other across pricing, features, and support using feedback from real users like yourself. Podium scores 4.6 out of 5 from 1534 reviews, while Freshdesk has been rated 4.4 out of 5 from 3051 reviews.
Share
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more
Podium Online Reputation Management Software logo

Podium

4.6
Freshdesk Help Desk Software logo

Freshdesk

4.4
Start selling digital products with Crevio
Crevio E-Commerce Platforms logo
Crevio
Sponsored
5.0
(1)
Free plan available
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
At a Glance
Podium Online Reputation Management Software logo
Podium
Starting at:
$289.00/month
Freshdesk Help Desk Software logo
Freshdesk
Starting at:
$14.00/month
Overview
Podium Online Reputation Management Software logo
Podium
Podium is an all-in-one marketing and communication tool specifically built for local businesses that want to grow their business, connect with modern customers, and simplify operations. Podium's all-in-one inbox consolidates reputation management, website chat, marketing campaigns, and mobile pa... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Podium
View 5 images
Podium Screenshots
Podium screenshot 1
Podium screenshot 2
Podium screenshot 3
Podium screenshot 4
Podium screenshot 5
Freshdesk Help Desk Software logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
Freshdesk screenshot 1
Freshdesk screenshot 2
Freshdesk screenshot 3
Freshdesk screenshot 4
Freshdesk screenshot 5
Exclusive Deals
Discover Amazing Software Deals on Findstack
Get access to up to $900,000+ in savings on the best software to scale your business.
Pricing
Podium Online Reputation Management Software logo
Podium
Free trial available
Free plan available
Billing type Recurring Subscription
Essentials
$289.00
/ month
Standard
$449.00
/ month
Professional
$649.00
/ month
See all pricing
Freshdesk Help Desk Software logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
Pros and Cons
Podium Online Reputation Management Software logo
Podium
Pros

Not enough data available.

Cons

Not enough data available.

Freshdesk Help Desk Software logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Podium Online Reputation Management Software logo
Podium
Small Business
58.6%
Mid Market
36.83%
Enterprise
4.56%
Freshdesk Help Desk Software logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
Podium Online Reputation Management Software logo
Podium
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshdesk Help Desk Software logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Podium Online Reputation Management Software logo
Podium
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Freshdesk Help Desk Software logo
Freshdesk
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Podium Online Reputation Management Software logo
Podium
  • Documentation
Freshdesk Help Desk Software logo
Freshdesk
  • Documentation
Integrations
Podium Online Reputation Management Software logo
Podium
Total integrations: 19
  • AccuLynx
  • Acquire.io
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • Avast Business Antivirus
  • Better Stack
  • Birdeye
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • Clio
  • Creatio
  • Deskxpand
  • Domain.com
  • Facebook
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • Helpdesk
  • Helpshift
  • HostWP.io
  • HouseCall Pro
  • HubSpot
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Instagram
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Liquid Web
  • MINDBODY
  • Mailture
  • MeisterTask
  • Network Solutions
  • Nimble
  • Pipedrive
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • ServiceTitan
  • Shopify
  • Skuid
  • Slack
  • Smartsheet
  • Stripe
  • Supportbench
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • WooCommerce
  • Xero
  • Xperify
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho CRM
  • Zoho Workplace
  • noCRM.io
Freshdesk Help Desk Software logo
Freshdesk
Total integrations: 53
  • AccuLynx
  • Acquire.io
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • Avast Business Antivirus
  • Better Stack
  • Birdeye
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • Clio
  • Creatio
  • Deskxpand
  • Domain.com
  • Facebook
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • Helpdesk
  • Helpshift
  • HostWP.io
  • HouseCall Pro
  • HubSpot
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Instagram
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Liquid Web
  • MINDBODY
  • Mailture
  • MeisterTask
  • Network Solutions
  • Nimble
  • Pipedrive
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • ServiceTitan
  • Shopify
  • Skuid
  • Slack
  • Smartsheet
  • Stripe
  • Supportbench
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • WooCommerce
  • Xero
  • Xperify
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho CRM
  • Zoho Workplace
  • noCRM.io
Top Alternatives
Podium Online Reputation Management Software logo
Podium
See all alternatives
Freshdesk Help Desk Software logo
Freshdesk
See all alternatives
Company Details
Podium Online Reputation Management Software logo
Podium
  • By Podium Corporation, Inc.
  • Located in Lehi, Utah, United States
  • Founded in 2014
Freshdesk Help Desk Software logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010