Podium vs Help Scout

Take a look at how Podium and Help Scout stack up against each other across pricing, features, and support using feedback from real users like yourself. Podium scores 4.5 out of 5 from 1534 reviews, while Help Scout has been rated 4.4 out of 5 from 401 reviews.
Podium logo

Podium

4.5
(1,534)
Help Scout logo

Help Scout

4.4
(401)
At a Glance
Podium logo
Podium
Starting at:
$289.00/month
Help Scout logo
Help Scout
Starting at:
$25.00/month
Overview
Podium logo
Podium
Podium is an all-in-one marketing and communication tool specifically built for local businesses that want to grow their business, connect with modern customers, and simplify operations. Podium's all-in-one inbox consolidates reputation management, website chat, marketing campaigns, and mobile pa... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Podium
View 5 images
Podium Screenshots
Help Scout logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Pricing
Podium logo
Podium
Free trial available
Free plan available
Billing type Recurring Subscription
Essentials
$289.00
/ month
Standard
$449.00
/ month
Professional
$649.00
/ month
See all pricing
Help Scout logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
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Reviewer's Segments
Podium logo
Podium
Small Business
58.6%
Mid Market
36.83%
Enterprise
4.56%
Help Scout logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
Podium logo
Podium
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Help Scout logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Podium logo
Podium
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Help Scout logo
Help Scout
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Podium logo
Podium
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Help Scout logo
Help Scout
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
Podium logo
Podium
See all alternatives
Help Scout logo
Help Scout
See all alternatives
Company Details
Podium logo
Podium
  • By Podium Corporation, Inc.
  • Located in Lehi, Utah, United States
  • Founded in 2014
Help Scout logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011