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Respond.io vs Freshdesk Comparison

Respond.io vs Freshdesk Comparison

Respond.io
Freshdesk

At a Glance

4.5

Live Chat Software

Starting at $99

Per Month

4.4

Help Desk Software

Starting at $0

Per Month

Overview

Respond.io

Respond.io is a leading marketing, sales & support inbox platform that connects customers across different channels such as WhatsApp, Telegram, LINE, Viber & even email. Using the platform, users can respond to different audiences via a single dashboard. The platform empowers companies to de…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Freshdesk

Freshdesk is the preferred help desk system for small businesses. Customer service is just one facet of the expansive Freshworks toolkit. Freshdesk also has a ticket management system with AI automation that routes tickets to the most relevant, available agents with great efficiency. The platform ha…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

Team

$99

Per Month

Business

$299

Per Month

Free Trial Available

Pricing Available

Started

$0

Per Month

Growth

$18

Per Month

Pro

$59

Per Month

Enterprise

$95

Per Month

See Pricing Details

Free Plan Available

Free Trial Available

Pricing Available

Pros & Cons

Respond.io Pros

There is not sufficient information

Respond.io Cons

There is not sufficient information

Freshdesk Pros

  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection

Freshdesk Cons

  • Some key features like AI are only available on the most expensive plan.

Screenshots

Respond.io

Freshdesk

Videos

Respond.io

How To Apply For WhatsApp Green Tick: Get Verified WhatsApp Business Now

Freshdesk

Freshworks Customer Service

Top Alternatives

Agile CRM

4.0

Starting at $0

Per Month

GetResponse

4.2

Starting at $0

Per Month

Appy Pie

4.7

Starting at $16

Per Month

Agile CRM

4.0

Starting at $0

Per Month

Gold-Vision

5.0

Starting at $32.50

per user, per month

Appy Pie

4.7

Starting at $16

Per Month

Deployment

Cloud, SaaS, Web-Based

Cloud, SaaS, Web-Based

Mobile Android

Mobile iPhone

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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