Respond.io vs Freshdesk

Take a look at how Respond.io and Freshdesk stack up against each other across pricing, features, and support using feedback from real users like yourself. Respond.io scores 4.8 out of 5 from 152 reviews, while Freshdesk has been rated 4.4 out of 5 from 3051 reviews.
Respond.io logo

Respond.io

4.8
(152)
Freshdesk logo

Freshdesk

4.4
(3,051)
At a Glance
Respond.io logo
Respond.io
Starting at:
$0.00/month
Freshdesk logo
Freshdesk
Starting at:
$0.00/month
Overview
Respond.io logo
Respond.io
Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), advanced workflow automations, broadcast and supervisor dashboard analytics. It's highly customizable and handles high volume messages. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Respond.io
View 7 images
Respond.io Screenshots
Freshdesk logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
Pricing
Respond.io logo
Respond.io
Free trial available
Free plan available
Billing type Recurring Subscription
Enterprise
$0.00
/ month
Team
$99.00
/ month
Business
$299.00
/ month
See all pricing
Freshdesk logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
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Pros and Cons
Respond.io logo
Respond.io
Pros

Not enough data available.

Cons

Not enough data available.

Freshdesk logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Respond.io logo
Respond.io
Small Business
75.0%
Mid Market
22.37%
Enterprise
2.63%
Freshdesk logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
Respond.io logo
Respond.io
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshdesk logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Respond.io logo
Respond.io
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshdesk logo
Freshdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Respond.io logo
Respond.io
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshdesk logo
Freshdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
Respond.io logo
Respond.io
See all alternatives
Freshdesk logo
Freshdesk
See all alternatives
Company Details
Respond.io logo
Respond.io
  • By respond.io
  • Located in Kuala Lumpur, Malaysia
  • Founded in 2017
Freshdesk logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010