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At a Glance
Overview
Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), advanced workflow automations, broadcast and supervisor dashboard analytics. It's highly customizable and handles high volume messages. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Enterprise
$0.00
/ month
Team
$99.00
/ month
Business
$299.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
75.0%
Mid Market
22.37%
Enterprise
2.63%
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
11
- AppSumo
- ChatBot
- Copper
- Creatio
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Gmail
- HubSpot
- HubSpot CRM
- Intercom
- Joomla
- Jotform
- MeisterTask
- Microsoft Teams
- Nimble
- Salesforce Sales Cloud
- Shopify
- Smartsheet
- Supportbench
- Twilio
- WhatsApp Business
- WooCommerce
- Zapier
- Zoho Assist
- noCRM.io
Total integrations:
18
- AppSumo
- ChatBot
- Copper
- Creatio
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Gmail
- HubSpot
- HubSpot CRM
- Intercom
- Joomla
- Jotform
- MeisterTask
- Microsoft Teams
- Nimble
- Salesforce Sales Cloud
- Shopify
- Smartsheet
- Supportbench
- Twilio
- WhatsApp Business
- WooCommerce
- Zapier
- Zoho Assist
- noCRM.io
Top Alternatives
Categories
Common categories include: Customer Communications Management Software, Help Desk Software, Social Customer Service Software, Conversational Support Software, and Shared Inbox Software.
Company Details
- By respond.io
- Located in Kuala Lumpur, Malaysia
- Founded in 2017
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
