Respond.io vs Help Scout

Take a look at how Respond.io and Help Scout stack up against each other across pricing, features, and support using feedback from real users like yourself. Respond.io scores 4.8 out of 5 from 152 reviews, while Help Scout has been rated 4.4 out of 5 from 401 reviews.
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Respond.io Logo

Respond.io

4.8
(152)
Help Scout Logo

Help Scout

4.4
(401)
At a Glance
Respond.io Logo
Respond.io
Starting at:
$99.00/month
Help Scout Logo
Help Scout
Starting at:
$25.00/month
Overview
Respond.io Logo
Respond.io
Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), advanced workflow automations, broadcast and supervisor dashboard analytics. It's highly customizable and handles high volume messages. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Respond.io
View 7 images
Respond.io Screenshots
Help Scout Logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Exclusive Deals
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Pricing
Respond.io Logo
Respond.io
Free trial available
Free plan available
Billing type Recurring Subscription
Enterprise
$0.00
/ month
Team
$99.00
/ month
Business
$299.00
/ month
See all pricing
Help Scout Logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Reviewer's Segments
Respond.io Logo
Respond.io
Small Business
75.0%
Mid Market
22.37%
Enterprise
2.63%
Help Scout Logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
Respond.io Logo
Respond.io
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Help Scout Logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Respond.io Logo
Respond.io
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Help Scout Logo
Help Scout
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Respond.io Logo
Respond.io
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Help Scout Logo
Help Scout
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Respond.io Logo
Respond.io
Total integrations: 11
  • Agile CRM
  • Close
  • CloudTalk
  • Copper
  • Gmail
  • Google Workspace
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Joomla
  • Kinsta
  • Microsoft Teams
  • OnePageCRM
  • PartnerStack
  • Provide Support Live Chat
  • Salesforce Sales Cloud
  • Shopify
  • SurveyMonkey
  • Testimonial
  • Twilio
  • WhatsApp Business
  • Zowie
Help Scout Logo
Help Scout
Total integrations: 13
  • Agile CRM
  • Close
  • CloudTalk
  • Copper
  • Gmail
  • Google Workspace
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Joomla
  • Kinsta
  • Microsoft Teams
  • OnePageCRM
  • PartnerStack
  • Provide Support Live Chat
  • Salesforce Sales Cloud
  • Shopify
  • SurveyMonkey
  • Testimonial
  • Twilio
  • WhatsApp Business
  • Zowie
Top Alternatives
Respond.io Logo
Respond.io
See all alternatives
Help Scout Logo
Help Scout
See all alternatives
Company Details
Respond.io Logo
Respond.io
  • By respond.io
  • Located in Kuala Lumpur, Malaysia
  • Founded in 2017
Help Scout Logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011