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Respond.io vs Help Scout

Take a look at how Respond.io and Help Scout stack up against each other across pricing, features, and support using feedback from real users like yourself. Respond.io scores 4.8 out of 5 from 152 reviews, while Help Scout has been rated 4.4 out of 5 from 401 reviews.
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Respond.io Customer Communications Management Software logo

Respond.io

4.8

( 152 )

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Help Scout Help Desk Software logo

Help Scout

4.4

( 401 )

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At a Glance
Respond.io Customer Communications Management Software logo
Respond.io
Starting at:
$99.00/month
Customer Communications Management Software
Help Scout Help Desk Software logo
Help Scout
Starting at:
$25.00/month
Help Desk Software
Overview
Respond.io Customer Communications Management Software logo
Respond.io
Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), advanced workflow automations, broadcast and supervisor dashboard analytics. It's highly customizable and handles high volume messages. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Respond.io
View 7 images
Respond.io Screenshots
Respond.io screenshot 1
Respond.io screenshot 2
Respond.io screenshot 3
Respond.io screenshot 4
Respond.io screenshot 5
Respond.io screenshot 6
Respond.io Homepage
Respond.io Homepage
Help Scout Help Desk Software logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Help Scout screenshot 1
Help Scout screenshot 2
Help Scout screenshot 3
Help Scout screenshot 4
Help Scout screenshot 5
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Pricing
Respond.io Customer Communications Management Software logo
Respond.io
Free trial available
Free plan available
Billing type Recurring Subscription
Enterprise
$0.00
/ month
Team
$99.00
/ month
Business
$299.00
/ month
See all pricing
Help Scout Help Desk Software logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Reviewer's Segments
Respond.io Customer Communications Management Software logo
Respond.io
Small Business
75.0%
Mid Market
22.37%
Enterprise
2.63%
Help Scout Help Desk Software logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
Respond.io Customer Communications Management Software logo
Respond.io
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Help Scout Help Desk Software logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Respond.io Customer Communications Management Software logo
Respond.io
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Help Scout Help Desk Software logo
Help Scout
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Respond.io Customer Communications Management Software logo
Respond.io
  • Documentation
Help Scout Help Desk Software logo
Help Scout
  • Documentation
Integrations
Respond.io Customer Communications Management Software logo
Respond.io
Total integrations: 11
  • Agile CRM
  • Close
  • CloudTalk
  • Copper
  • Gmail
  • Google Workspace
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Joomla
  • Kinsta
  • Microsoft Teams
  • OnePageCRM
  • PartnerStack
  • Provide Support Live Chat
  • Salesforce Sales Cloud
  • Shopify
  • SurveyMonkey
  • Testimonial
  • Twilio
  • WhatsApp Business
  • Zowie
Help Scout Help Desk Software logo
Help Scout
Total integrations: 13
  • Agile CRM
  • Close
  • CloudTalk
  • Copper
  • Gmail
  • Google Workspace
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Joomla
  • Kinsta
  • Microsoft Teams
  • OnePageCRM
  • PartnerStack
  • Provide Support Live Chat
  • Salesforce Sales Cloud
  • Shopify
  • SurveyMonkey
  • Testimonial
  • Twilio
  • WhatsApp Business
  • Zowie
Top Alternatives
Respond.io Customer Communications Management Software logo
Respond.io
See all alternatives
Help Scout Help Desk Software logo
Help Scout
See all alternatives
Categories

Common categories include: Customer Communications Management Software, Help Desk Software, Conversational Support Software, and Shared Inbox Software.

Company Details
Respond.io Customer Communications Management Software logo
Respond.io
  • By respond.io
  • Located in Kuala Lumpur, Malaysia
  • Founded in 2017
Help Scout Help Desk Software logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011