Salesforce Service Cloud vs Olark
Take a look at how
Salesforce Service Cloud
and
Olark
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Salesforce Service Cloud
scores
4.3
out of 5 from
3641
reviews, while
Olark
has been rated
4.3
out of 5 from
223
reviews.
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Methodology
Salesforce Service Cloud
4.3
( 3,641 )
Start selling digital products with Crevio
5.0
(1)
Free plan available
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At a Glance
Overview
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
Olark is WCAG 2.0 AA compliant, accessible, and GDPR-ready platform touted as the best way to help boost business sales, solve issues and understand your customers. It gives customers the answers they need immediately and helps deliver powerful insights about what they want to build lasting custo... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Full-featured live chat
$29.00
/ month
Pros and Cons
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Small Business
50.67%
Mid Market
43.95%
Enterprise
5.38%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
7
- CloudTalk
- CoreMedia Experience Platform
- Desk.com
- Domain.com
- Front
- Google Analytics 360 Formerly Google Analytics Premium
- Groove
- Highrise
- HubSpot CRM
- HubSpot Marketing Hub
- Inbenta Chatbots
- Insightly CRM
- Intuit Mailchimp
- Kissmetrics
- Nimble
- Nintex Process Platform
- Pagecloud
- Pinecone
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- Shopify
- Sitecore Experience Manager
- SnapEngage
- Thinkific Plus
- Zapier
Total integrations:
19
- CloudTalk
- CoreMedia Experience Platform
- Desk.com
- Domain.com
- Front
- Google Analytics 360 Formerly Google Analytics Premium
- Groove
- Highrise
- HubSpot CRM
- HubSpot Marketing Hub
- Inbenta Chatbots
- Insightly CRM
- Intuit Mailchimp
- Kissmetrics
- Nimble
- Nintex Process Platform
- Pagecloud
- Pinecone
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- Shopify
- Sitecore Experience Manager
- SnapEngage
- Thinkific Plus
- Zapier
Top Alternatives
Categories
Common categories include: Live Chat Software.
Company Details
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
- By Olark
- Located in Ann Arbor, Michigan, United States
- Founded in 2009
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