Salesforce Sales Cloud vs Zendesk Sell
Take a look at how
Salesforce Sales Cloud
and
Zendesk Sell
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Salesforce Sales Cloud
scores
4.4
out of 5 from
18560
reviews, while
Zendesk Sell
has been rated
4.2
out of 5 from
482
reviews.
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Methodology
Zendesk Sell
4.2
( 482 )
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At a Glance
Overview
Salesforce is a customer relationship management solution that runs on the cloud, popular among medium-sized businesses and enterprises for its flexible features and tools. The platform offers seamless sales automation with a customer interaction database that can be entered automatically based o... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
A modern sales CRM designed to improve sales productivity, visibility into pipeline stages, lead/contact/deal tracking, workflow automation, revenue forecasting, and communication tools. It's positioned for teams looking to streamline the full sales cycle. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Essentials
$25.00
per seat / month
Professional
$75.00
per seat / month
Enterprise
$150.00
per seat / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Sell Team
$19.00
/ month
Sell Growth
$55.00
/ month
Sell Professional
$115.00
/ month
Sell Enterprise
$169.00
/ month
Pros and Cons
- 24/7 customer support from a dedicated service team
- Lots of automation and personalization features
- Cloud-hosted system for faster performance
- Open API with tons of integrations available
- Comprehensive sales, service, and marketing
- Not suitable for on-premises deployment
- No live-chat support
- Can be complex for some
- All-in-one sales CRM with communication tracking (calls, texts, emails) and task management.
- Rich API ecosystem: Core, Sync, Firehose, Search support for integrations and event streams.
- Progressive feature set: teams can start small and scale with higher tiers.
- Best practices and developer tools (ZCLI, custom objects) for extensibility.
- Good pipeline visibility, forecasting and reporting.
- Advanced features (lead scoring, deal scoring, multiple pipelines, roles & permissions) are locked to higher (more expensive) tiers.
- AI-powered features / intelligent automation are more present in Suite/Support rather than core Sell; ambiguity around exact AI included in Sell tiers.
- No self-hosting, no open-source version.
- Language / locale support for Sell itself not clearly documented.
- Potential cost escalation for growing teams due to per-seat pricing and expensive higher tiers.
Reviewer's Segments
Small Business
21.71%
Mid Market
45.26%
Enterprise
33.03%
Small Business
63.49%
Mid Market
29.46%
Enterprise
7.05%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
40
- 8base
- Adobe Acrobat DC
- Agility CMS
- Apollo.io
- Better Stack
- BigContacts
- BigMarker
- BigTime
- Bloomreach Commerce Experience Cloud
- BrightTALK
- BuiltWith
- ChatBeacon
- Chatter
- ClickDesk
- Cognism
- Constant Contact
- CoreMedia Experience Platform
- Demio
- Dropbox Business
- Emma
- Gmail
- GoToWebinar
- Google Calendar
- Helpdesk
- HubSpot Marketing Hub
- Intuit Mailchimp
- Leadpages
- LivePerson
- ON24
- Okta
- Pinecone
- Respond.io
- Rippling
- Rocketlane
- Salesforce Marketing Cloud
- Shopify
- Slack
- SpatialChat
- Supportbench
- SysTools IMAP Migration Tool
- Wappalyzer
- WorkCast Present+
- Zapier
- Zendesk Chat
- Zoom Events and Webinars
- eWebinar
- iContact
Total integrations:
9
- 8base
- Adobe Acrobat DC
- Agility CMS
- Apollo.io
- Better Stack
- BigContacts
- BigMarker
- BigTime
- Bloomreach Commerce Experience Cloud
- BrightTALK
- BuiltWith
- ChatBeacon
- Chatter
- ClickDesk
- Cognism
- Constant Contact
- CoreMedia Experience Platform
- Demio
- Dropbox Business
- Emma
- Gmail
- GoToWebinar
- Google Calendar
- Helpdesk
- HubSpot Marketing Hub
- Intuit Mailchimp
- Leadpages
- LivePerson
- ON24
- Okta
- Pinecone
- Respond.io
- Rippling
- Rocketlane
- Salesforce Marketing Cloud
- Shopify
- Slack
- SpatialChat
- Supportbench
- SysTools IMAP Migration Tool
- Wappalyzer
- WorkCast Present+
- Zapier
- Zendesk Chat
- Zoom Events and Webinars
- eWebinar
- iContact
Top Alternatives
Categories
Common categories include: CRM Software and Sales Engagement Software.
Company Details
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
