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Methodology
Zendesk Chat
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At a Glance
Overview
Sendpulse is best known for being an email marketing platform that was seamlessly built for emails, SMS, messenger chatbots, and popular messaging apps like Telegram and Whatsapp. The convenience of having all these means it’s easier to reach your business through different channels and it makes... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Standard
$7.00
/ month
Pro
$8.00
/ month
Enterprise
$11.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Pros and Cons
- Seamlessly built for emails, SMS, messenger chatbots, Telegram and Whatsapp
- Capable of setting up trigger flows using emails
- Supports web-push notifications and event-triggered emails
- Seamlessly built for emails, SMS, messenger chatbots, Telegram and Whatsapp
- Capable of setting up trigger flows using emails
- Supports web-push notifications and event-triggered emails
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Reviewer's Segments
Small Business
88.91%
Mid Market
9.21%
Enterprise
1.88%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
12
- Aircall
- Automate.io
- Better Stack
- CoSupport AI
- Dropbox
- Dropbox Business
- Duda
- Folderly
- Gmail
- HubSpot CRM
- Intercom
- Involve.Me
- Kommo
- Kontent.ai
- Loom
- Microsoft Excel
- MySQL
- Pipedrive
- Shopify
- Site123
- Sitecore Experience Manager
- TeamViewer
- Typeform
- Warmy
- WhatsApp Business
- WooCommerce
- Zapier
- Zendesk Sell
- Zendesk Support Suite
- Zoho Assist
- Zowie
Total integrations:
19
- Aircall
- Automate.io
- Better Stack
- CoSupport AI
- Dropbox
- Dropbox Business
- Duda
- Folderly
- Gmail
- HubSpot CRM
- Intercom
- Involve.Me
- Kommo
- Kontent.ai
- Loom
- Microsoft Excel
- MySQL
- Pipedrive
- Shopify
- Site123
- Sitecore Experience Manager
- TeamViewer
- Typeform
- Warmy
- WhatsApp Business
- WooCommerce
- Zapier
- Zendesk Sell
- Zendesk Support Suite
- Zoho Assist
- Zowie
Top Alternatives
Categories
Common categories include: Chatbots Software.
Company Details
- By SendPulse
- Located in Wilmington, Delaware, United States
- Founded in 2015
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
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