SupportBee vs Zendesk Chat

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SupportBee Logo

SupportBee

4.2
(5)
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Crevio
Sponsored
5.0
(1)
$29.00/month
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At a Glance
SupportBee Logo
SupportBee
Pricing not provided by vendor
Zendesk Chat Logo
Zendesk Chat
Starting at:
$49.00/month
Overview
SupportBee Logo
SupportBee
SupportBee is a help desk software designed to streamline customer support operations for businesses. It offers a shared inbox for teams, enabling seamless collaboration and efficient ticket management. The platform includes features like automation, knowledge base management, and customer feedba... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
SupportBee - SupportBee Homepage
View 1 images
SupportBee Screenshots
SupportBee Homepage
SupportBee Homepage
Zendesk Chat Logo
Zendesk Chat
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Chat
View 6 images
Zendesk Chat Screenshots
Zendesk Chat screenshot 1
Zendesk Chat screenshot 2
Zendesk Chat screenshot 3
Zendesk Chat screenshot 4
Zendesk Chat screenshot 5
Zendesk Chat screenshot 6
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Pricing
SupportBee Logo
SupportBee
No pricing information available
Zendesk Chat Logo
Zendesk Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
Pros and Cons
SupportBee Logo
SupportBee
Pros

Not enough data available.

Cons

Not enough data available.

Zendesk Chat Logo
Zendesk Chat
Pros
  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools
Cons
  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Reviewer's Segments
SupportBee Logo
SupportBee
Small Business
60.0%
Mid Market
20.0%
Enterprise
20.0%
Zendesk Chat Logo
Zendesk Chat
Insufficient data to show segment split
Deployment
SupportBee Logo
SupportBee
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Zendesk Chat Logo
Zendesk Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
SupportBee Logo
SupportBee
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zendesk Chat Logo
Zendesk Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
SupportBee Logo
SupportBee
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zendesk Chat Logo
Zendesk Chat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
SupportBee Logo
SupportBee
Total integrations: 24
  • Agile CRM
  • Aircall
  • Bitbucket
  • Breeze
  • Capsule CRM
  • Dropbox
  • Dropbox Business
  • Duda
  • Flowdock
  • FreshBooks
  • GitHub
  • Gmail
  • Harvest
  • Highrise
  • HubSpot
  • Intercom
  • Kanbanery
  • Loom
  • Microsoft Excel
  • Pipedrive
  • Pivotal Tracker
  • Planbox
  • Podio
  • Redbooth
  • Redmine
  • Site123
  • Sitecore Experience Manager
  • Sprintly
  • Streak
  • TeamViewer
  • Teamwork
  • Trello
  • WhatsApp Business
  • Yammer
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho CRM
  • Zowie
Zendesk Chat Logo
Zendesk Chat
Total integrations: 16
  • Agile CRM
  • Aircall
  • Bitbucket
  • Breeze
  • Capsule CRM
  • Dropbox
  • Dropbox Business
  • Duda
  • Flowdock
  • FreshBooks
  • GitHub
  • Gmail
  • Harvest
  • Highrise
  • HubSpot
  • Intercom
  • Kanbanery
  • Loom
  • Microsoft Excel
  • Pipedrive
  • Pivotal Tracker
  • Planbox
  • Podio
  • Redbooth
  • Redmine
  • Site123
  • Sitecore Experience Manager
  • Sprintly
  • Streak
  • TeamViewer
  • Teamwork
  • Trello
  • WhatsApp Business
  • Yammer
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho CRM
  • Zowie
Top Alternatives
SupportBee Logo
SupportBee
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Zendesk Chat Logo
Zendesk Chat
See all alternatives