Supportbench vs Freshdesk Contact Center
Take a look at how
Supportbench
and
Freshdesk Contact Center
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Supportbench
scores
4.9
out of 5 from
80
reviews, while
Freshdesk Contact Center
has been rated
4.1
out of 5 from
133
reviews.
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Supportbench
4.9
( 80 )
Freshdesk Contact Center
4.1
( 133 )
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At a Glance
Overview
SupportBench is a customer support and service management platform that provides businesses with tools for managing customer interactions, tickets, and service level agreements (SLAs). It offers features such as multi-channel support, reporting, and analytics to help companies deliver personalize... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
65.0%
Mid Market
26.25%
Enterprise
8.75%
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
16
- Asana
- BigCommerce
- Freshdesk
- Freshsales
- Freshservice
- Google Calendar
- HubSpot
- HubSpot CRM
- Intercom
- Jira
- Microsoft Teams
- Nimble
- Salesforce Sales Cloud
- Slack
- Stripe
- Trello
- Twilio
- WooCommerce
- Zapier
- Zendesk
- noCRM.io
Total integrations:
9
- Asana
- BigCommerce
- Freshdesk
- Freshsales
- Freshservice
- Google Calendar
- HubSpot
- HubSpot CRM
- Intercom
- Jira
- Microsoft Teams
- Nimble
- Salesforce Sales Cloud
- Slack
- Stripe
- Trello
- Twilio
- WooCommerce
- Zapier
- Zendesk
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By Supportbench Services Inc.
- Located in Vancouver, BC, Canada
- Founded in 2015
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
