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At a Glance
Overview
Userlike is a live chat software that is largely considered one of the leading software options in its space for live chat and customer messaging in Germany. It’s a unified messaging solution that allows businesses and companies to receive messages from different channels via a central inbox. All... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Team
$100.00
/ month
Corporate
$320.00
/ month
Flex
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
Reviewer's Segments
Small Business
79.91%
Mid Market
15.45%
Enterprise
4.64%
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
30
- Adobe Connect
- Asana
- BigCommerce
- Bigin by Zoho CRM
- Bitrix24
- Clearbit
- Dropbox
- Dropbox Business
- Drupal
- Freshdesk
- GitHub
- GoTo Connect
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Sheets
- Google Workspace
- Grammarly
- Helpdesk
- HubSpot
- Intercom
- Intuit Mailchimp
- Jimdo
- Jira
- Joomla
- LiveAgent
- Microsoft Teams
- Pinecone
- Pipedrive
- PrestaShop
- Ring Central
- Shopify
- Site123
- Slack
- Squarespace
- SurveyMonkey
- TeamViewer
- Trello
- Wix
- WooCommerce
- Zapier
- Zendesk
- Zoho Assist
- Zoho Bookings
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Total integrations:
27
- Adobe Connect
- Asana
- BigCommerce
- Bigin by Zoho CRM
- Bitrix24
- Clearbit
- Dropbox
- Dropbox Business
- Drupal
- Freshdesk
- GitHub
- GoTo Connect
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Sheets
- Google Workspace
- Grammarly
- Helpdesk
- HubSpot
- Intercom
- Intuit Mailchimp
- Jimdo
- Jira
- Joomla
- LiveAgent
- Microsoft Teams
- Pinecone
- Pipedrive
- PrestaShop
- Ring Central
- Shopify
- Site123
- Slack
- Squarespace
- SurveyMonkey
- TeamViewer
- Trello
- Wix
- WooCommerce
- Zapier
- Zendesk
- Zoho Assist
- Zoho Bookings
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Top Alternatives
Categories
Common categories include: Social Customer Service Software.
Company Details
- By Userlike UG
- Located in Cologne, North Rhine-Westphalia, Germany
- Founded in 2011
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
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