Userlike vs Zoho Desk

Take a look at how Userlike and Zoho Desk stack up against each other across pricing, features, and support using feedback from real users like yourself. Userlike scores 4.4 out of 5 from 453 reviews, while Zoho Desk has been rated 4.4 out of 5 from 5205 reviews.
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Userlike Logo

Userlike

4.4
(453)
Zoho Desk Logo

Zoho Desk

4.4
(5,205)
At a Glance
Userlike Logo
Userlike
Starting at:
$100.00/month
Zoho Desk Logo
Zoho Desk
Starting at:
$20.00/month
Overview
Userlike Logo
Userlike
Userlike is a live chat software that is largely considered one of the leading software options in its space for live chat and customer messaging in Germany. It’s a unified messaging solution that allows businesses and companies to receive messages from different channels via a central inbox. All... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Userlike
View 6 images
Userlike Screenshots
Zoho Desk Logo
Zoho Desk
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zoho Desk
View 6 images
Zoho Desk Screenshots
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Pricing
Userlike Logo
Userlike
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Team
$100.00
/ month
Corporate
$320.00
/ month
Flex
Contact Us
See all pricing
Zoho Desk Logo
Zoho Desk
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
See all pricing
Pros and Cons
Userlike Logo
Userlike
Pros

Not enough data available.

Cons

Not enough data available.

Zoho Desk Logo
Zoho Desk
Pros
  • There are plenty of reporting features that provide customer insights and agent performance data
  • A range of templates are available to help you respond to customers quickly and effectively
  • You get real-time insights into support operations
  • There’s a good free plan for new users
Cons
  • The wealth of features on offer can make it harder for beginners to pick up the software.
Reviewer's Segments
Userlike Logo
Userlike
Small Business
79.91%
Mid Market
15.45%
Enterprise
4.64%
Zoho Desk Logo
Zoho Desk
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Deployment
Userlike Logo
Userlike
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Zoho Desk Logo
Zoho Desk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Userlike Logo
Userlike
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zoho Desk Logo
Zoho Desk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Userlike Logo
Userlike
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zoho Desk Logo
Zoho Desk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Userlike Logo
Userlike
Total integrations: 30
  • Adobe Connect
  • Asana
  • BigCommerce
  • Bigin by Zoho CRM
  • Bitrix24
  • Clearbit
  • Dropbox
  • Dropbox Business
  • Drupal
  • Freshdesk
  • GitHub
  • GoTo Connect
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Sheets
  • Google Workspace
  • Grammarly
  • Helpdesk
  • HubSpot
  • Intercom
  • Intuit Mailchimp
  • Jimdo
  • Jira
  • Joomla
  • LiveAgent
  • Microsoft Teams
  • Pinecone
  • Pipedrive
  • PrestaShop
  • Ring Central
  • Shopify
  • Site123
  • Slack
  • Squarespace
  • SurveyMonkey
  • TeamViewer
  • Trello
  • Wix
  • WooCommerce
  • Zapier
  • Zendesk
  • Zoho Assist
  • Zoho Bookings
  • Zoho CRM
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
Zoho Desk Logo
Zoho Desk
Total integrations: 27
  • Adobe Connect
  • Asana
  • BigCommerce
  • Bigin by Zoho CRM
  • Bitrix24
  • Clearbit
  • Dropbox
  • Dropbox Business
  • Drupal
  • Freshdesk
  • GitHub
  • GoTo Connect
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Sheets
  • Google Workspace
  • Grammarly
  • Helpdesk
  • HubSpot
  • Intercom
  • Intuit Mailchimp
  • Jimdo
  • Jira
  • Joomla
  • LiveAgent
  • Microsoft Teams
  • Pinecone
  • Pipedrive
  • PrestaShop
  • Ring Central
  • Shopify
  • Site123
  • Slack
  • Squarespace
  • SurveyMonkey
  • TeamViewer
  • Trello
  • Wix
  • WooCommerce
  • Zapier
  • Zendesk
  • Zoho Assist
  • Zoho Bookings
  • Zoho CRM
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
Top Alternatives
Userlike Logo
Userlike
See all alternatives
Zoho Desk Logo
Zoho Desk
See all alternatives
Company Details
Userlike Logo
Userlike
  • By Userlike UG
  • Located in Cologne, North Rhine-Westphalia, Germany
  • Founded in 2011
Zoho Desk Logo
Zoho Desk
  • By Zoho Corporation
  • Located in Chennai, Tamil Nadu
  • Founded in 2000