Suggested products
Zendesk Chat vs Drift Comparison
At a Glance
Live Chat Software
Conversational Marketing Software
Overview
Zendesk Chat
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee needs…. Learn more
Enterprise
Mid Market
Small Business
Drift
Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams. The platform offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an AI-… Learn more
Enterprise
Mid Market
Small Business
Pricing
Suite Team
$49
Per Month
Suite Growth
$79
Per Month
Suite Professional
$99
Per Month
Suite Enterprise
$150
Per Month
Free Trial Available
Pricing Available
Premium
$2,500
Per Month
Free Plan Available
Pricing Available
Pros & Cons
Zendesk Chat Pros
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
Zendesk Chat Cons
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Drift Pros
There is not sufficient information
Drift Cons
There is not sufficient information
Screenshots
Zendesk Chat
Drift
Videos
Zendesk Chat
Drift
Top Alternatives
Deployment
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPhone
Mobile Web
Cloud, SaaS, Web-Based
Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
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