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Zendesk Chat
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Help Scout
4.4
( 401 )
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At a Glance
Overview
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
Pros and Cons
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Not enough data available.
Not enough data available.
Reviewer's Segments
Insufficient data to show segment split
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
17
- Agile CRM
- Aircall
- Better Stack
- Close
- CloudTalk
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Google Workspace
- Intercom
- Intuit Mailchimp
- Kinsta
- Loom
- Microsoft Excel
- OnePageCRM
- PartnerStack
- Pipedrive
- Provide Support Live Chat
- Site123
- Sitecore Experience Manager
- SurveyMonkey
- TeamViewer
- Testimonial
- WhatsApp Business
- Zendesk Support Suite
- Zoho Assist
- Zowie
Total integrations:
13
- Agile CRM
- Aircall
- Better Stack
- Close
- CloudTalk
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Google Workspace
- Intercom
- Intuit Mailchimp
- Kinsta
- Loom
- Microsoft Excel
- OnePageCRM
- PartnerStack
- Pipedrive
- Provide Support Live Chat
- Site123
- Sitecore Experience Manager
- SurveyMonkey
- TeamViewer
- Testimonial
- WhatsApp Business
- Zendesk Support Suite
- Zoho Assist
- Zowie
Top Alternatives
Categories
Common categories include: Live Chat Software, Digital Customer Service Platforms, Help Desk Software, Customer Self-Service Software, Conversational Support Software, and Shared Inbox Software.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By Help Scout Inc.
- Located in Boston, MA, USA
- Founded in 2011
