Zendesk Chat vs Help Scout

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Help Scout Logo

Help Scout

4.4
(401)
At a Glance
Zendesk Chat Logo
Zendesk Chat
Starting at:
$49.00/month
Help Scout Logo
Help Scout
Starting at:
$25.00/month
Overview
Zendesk Chat Logo
Zendesk Chat
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Chat
View 6 images
Zendesk Chat Screenshots
Help Scout Logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
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Pricing
Zendesk Chat Logo
Zendesk Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
Help Scout Logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Pros and Cons
Zendesk Chat Logo
Zendesk Chat
Pros
  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools
Cons
  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Help Scout Logo
Help Scout
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Zendesk Chat Logo
Zendesk Chat
Insufficient data to show segment split
Help Scout Logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
Zendesk Chat Logo
Zendesk Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Help Scout Logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zendesk Chat Logo
Zendesk Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Help Scout Logo
Help Scout
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zendesk Chat Logo
Zendesk Chat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Help Scout Logo
Help Scout
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Zendesk Chat Logo
Zendesk Chat
Total integrations: 13
  • Agile CRM
  • Aircall
  • Close
  • CloudTalk
  • Dropbox
  • Dropbox Business
  • Duda
  • Gmail
  • Google Workspace
  • Intercom
  • Intuit Mailchimp
  • Loom
  • Microsoft Excel
  • OnePageCRM
  • PartnerStack
  • Pipedrive
  • Provide Support Live Chat
  • Sitecore Experience Manager
  • SurveyMonkey
  • TeamViewer
  • Testimonial
  • WhatsApp Business
  • Zowie
Help Scout Logo
Help Scout
Total integrations: 12
  • Agile CRM
  • Aircall
  • Close
  • CloudTalk
  • Dropbox
  • Dropbox Business
  • Duda
  • Gmail
  • Google Workspace
  • Intercom
  • Intuit Mailchimp
  • Loom
  • Microsoft Excel
  • OnePageCRM
  • PartnerStack
  • Pipedrive
  • Provide Support Live Chat
  • Sitecore Experience Manager
  • SurveyMonkey
  • TeamViewer
  • Testimonial
  • WhatsApp Business
  • Zowie
Top Alternatives
Zendesk Chat Logo
Zendesk Chat
See all alternatives
Help Scout Logo
Help Scout
See all alternatives
Company Details
Zendesk Chat Logo
Zendesk Chat
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007
Help Scout Logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011