Suggested products
Zendesk Chat vs Help Scout Comparison
At a Glance
Live Chat Software
Help Desk Software
Overview
Zendesk Chat
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee needs…. Learn more
Enterprise
Mid Market
Small Business
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Enterprise
Mid Market
Small Business
Pricing
Suite Team
$49
Per Month
Suite Growth
$79
Per Month
Suite Professional
$99
Per Month
Suite Enterprise
$150
Per Month
Free Trial Available
Pricing Available
Standard
$25
Per Month
Plus
$50
Per Month
Free Trial Available
Pricing Available
Pros & Cons
Zendesk Chat Pros
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
Zendesk Chat Cons
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Help Scout Pros
There is not sufficient information
Help Scout Cons
There is not sufficient information
Screenshots
Zendesk Chat
Help Scout
Videos
Zendesk Chat
Help Scout
Top Alternatives
Deployment
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPhone
Mobile Web
Cloud, SaaS, Web-Based
Mobile iPhone
Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
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