Suggested products
Zendesk Chat vs Helpshift Comparison
At a Glance
Live Chat Software
Live Chat Software
Overview
Zendesk Chat
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee needs…. Learn more
Enterprise
Mid Market
Small Business
Helpshift
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for improvi… Learn more
Enterprise
Mid Market
Small Business
Pricing
Suite Team
$49
Per Month
Suite Growth
$79
Per Month
Suite Professional
$99
Per Month
Suite Enterprise
$150
Per Month
Free Trial Available
Pricing Available
Feedback +Plan
$0
Per Month
Starter Plan
$150
Per Month
Free Plan Available
Free Trial Available
Pricing Available
Pros & Cons
Zendesk Chat Pros
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
Zendesk Chat Cons
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Helpshift Pros
There is not sufficient information
Helpshift Cons
There is not sufficient information
Screenshots
Zendesk Chat
Helpshift
Videos
Zendesk Chat
Helpshift
Top Alternatives
Deployment
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPhone
Mobile Web
Cloud, SaaS, Web-Based
Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
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