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Zendesk Chat vs JivoChat Comparison

Zendesk Chat vs JivoChat Comparison

Zendesk Chat
JivoChat

At a Glance

4.3

Live Chat Software

Starting at $49

Per Month

4.8

Live Chat Software

Starting at $0

Per Month

Overview

Zendesk Chat

Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee needs….  Learn more

Target Market

Enterprise

Mid Market

Small Business

JivoChat

JivoChat is a free live chat software that helps online businesses talk to their customers in real-time. With this solution, users can offer a 360-degree customer support system and connect message funnels, offer calls, and configure and customize their customer services specifically to their needs….  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

Suite Team

$49

Per Month

Suite Growth

$79

Per Month

Suite Professional

$99

Per Month

Suite Enterprise

$150

Per Month

Free Trial Available

Pricing Available

Basic

$0

Per Month

Professional

$19

Per Month

Free Plan Available

Pricing Available

Pros & Cons

Zendesk Chat Pros

  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools

Zendesk Chat Cons

  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.

JivoChat Pros

There is not sufficient information

JivoChat Cons

There is not sufficient information

Screenshots

Zendesk Chat

JivoChat

Videos

Zendesk Chat

How to: Using webhooks at Zendesk

JivoChat

Training session for JivoChat (How to train your agents for JivoChat)

Top Alternatives

Agile CRM

4.0

Starting at $0

Per Month

GetResponse

4.2

Starting at $19

Per Month

Appy Pie

4.7

Starting at $16

Per Month

Agile CRM

4.0

Starting at $0

Per Month

GetResponse

4.2

Starting at $19

Per Month

Appy Pie

4.7

Starting at $16

Per Month

Deployment

Cloud, SaaS, Web-Based

Mobile Android

Mobile iPhone

Mobile Web

Cloud, SaaS, Web-Based

Mobile Android

Mobile iPhone

Mobile Web

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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