Zendesk Chat vs Podium

Podium logo

Podium

4.5
(1,534)
At a Glance
Zendesk Chat logo
Zendesk Chat
Starting at:
$49.00/month
Podium logo
Podium
Starting at:
$289.00/month
Overview
Zendesk Chat logo
Zendesk Chat
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Chat
View 6 images
Zendesk Chat Screenshots
Podium logo
Podium
Podium is an all-in-one marketing and communication tool specifically built for local businesses that want to grow their business, connect with modern customers, and simplify operations. Podium's all-in-one inbox consolidates reputation management, website chat, marketing campaigns, and mobile pa... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Podium
View 5 images
Podium Screenshots
Pricing
Zendesk Chat logo
Zendesk Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
Podium logo
Podium
Free trial available
Free plan available
Billing type Recurring Subscription
Essentials
$289.00
/ month
Standard
$449.00
/ month
Professional
$649.00
/ month
See all pricing
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Pros and Cons
Zendesk Chat logo
Zendesk Chat
Pros
  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools
Cons
  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Podium logo
Podium
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Zendesk Chat logo
Zendesk Chat
Insufficient data to show segment split
Podium logo
Podium
Small Business
58.6%
Mid Market
36.83%
Enterprise
4.56%
Deployment
Zendesk Chat logo
Zendesk Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Podium logo
Podium
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zendesk Chat logo
Zendesk Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Podium logo
Podium
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zendesk Chat logo
Zendesk Chat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Podium logo
Podium
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
Zendesk Chat logo
Zendesk Chat
See all alternatives
Podium logo
Podium
See all alternatives
Company Details
Zendesk Chat logo
Zendesk Chat
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007
Podium logo
Podium
  • By Podium Corporation, Inc.
  • Located in Lehi, Utah, United States
  • Founded in 2014