Zendesk Chat vs Respond.io

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Respond.io Logo

Respond.io

4.8
(152)
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5.0
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At a Glance
Zendesk Chat Logo
Zendesk Chat
Starting at:
$49.00/month
Respond.io Logo
Respond.io
Starting at:
$99.00/month
Overview
Zendesk Chat Logo
Zendesk Chat
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Chat
View 6 images
Zendesk Chat Screenshots
Zendesk Chat screenshot 1
Zendesk Chat screenshot 2
Zendesk Chat screenshot 3
Zendesk Chat screenshot 4
Zendesk Chat screenshot 5
Zendesk Chat screenshot 6
Respond.io Logo
Respond.io
Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), advanced workflow automations, broadcast and supervisor dashboard analytics. It's highly customizable and handles high volume messages. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Respond.io
View 7 images
Respond.io Screenshots
Respond.io screenshot 1
Respond.io screenshot 2
Respond.io screenshot 3
Respond.io screenshot 4
Respond.io screenshot 5
Respond.io screenshot 6
Respond.io Homepage
Respond.io Homepage
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Pricing
Zendesk Chat Logo
Zendesk Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
Respond.io Logo
Respond.io
Free trial available
Free plan available
Billing type Recurring Subscription
Enterprise
$0.00
/ month
Team
$99.00
/ month
Business
$299.00
/ month
See all pricing
Pros and Cons
Zendesk Chat Logo
Zendesk Chat
Pros
  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools
Cons
  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Respond.io Logo
Respond.io
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Zendesk Chat Logo
Zendesk Chat
Insufficient data to show segment split
Respond.io Logo
Respond.io
Small Business
75.0%
Mid Market
22.37%
Enterprise
2.63%
Deployment
Zendesk Chat Logo
Zendesk Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Respond.io Logo
Respond.io
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zendesk Chat Logo
Zendesk Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Respond.io Logo
Respond.io
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zendesk Chat Logo
Zendesk Chat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Respond.io Logo
Respond.io
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Zendesk Chat Logo
Zendesk Chat
Total integrations: 16
  • Aircall
  • Copper
  • Dropbox
  • Dropbox Business
  • Duda
  • Gmail
  • HubSpot
  • Instagram
  • Intercom
  • Joomla
  • Loom
  • Microsoft Excel
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Site123
  • Sitecore Experience Manager
  • TeamViewer
  • Twilio
  • WhatsApp Business
  • Zendesk Support Suite
  • Zoho Assist
  • Zowie
Respond.io Logo
Respond.io
Total integrations: 11
  • Aircall
  • Copper
  • Dropbox
  • Dropbox Business
  • Duda
  • Gmail
  • HubSpot
  • Instagram
  • Intercom
  • Joomla
  • Loom
  • Microsoft Excel
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Site123
  • Sitecore Experience Manager
  • TeamViewer
  • Twilio
  • WhatsApp Business
  • Zendesk Support Suite
  • Zoho Assist
  • Zowie
Top Alternatives
Zendesk Chat Logo
Zendesk Chat
See all alternatives
Respond.io Logo
Respond.io
See all alternatives
Company Details
Zendesk Chat Logo
Zendesk Chat
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007
Respond.io Logo
Respond.io
  • By respond.io
  • Located in Kuala Lumpur, Malaysia
  • Founded in 2017