Zendesk CRM vs EngageBay

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EngageBay

4.6

( 216 )

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5.0

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At a Glance
Zendesk CRM Logo
Zendesk CRM
Starting at:
$19.00//month
EngageBay Logo
EngageBay
Starting at:
$12.74/month
Overview
Zendesk CRM Logo
Zendesk CRM
Zendesk CRM is a robust customer relationship management software designed to streamline communication and enhance customer service experiences. It offers tools for managing customer interactions, support tickets, and sales pipelines, allowing businesses to build stronger relationships with their... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
EngageBay Logo
EngageBay
EngageBay is a CRM platform that helps companies streamline their customer relationship management using a single integrated platform. As an all-in-one solution, the software provides great automation capabilities and a generous free-forever plan that already include essential features and tools ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
EngageBay
View 5 images
EngageBay Screenshots
EngageBay screenshot 1
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EngageBay screenshot 3
EngageBay screenshot 4
EngageBay Homepage
EngageBay Homepage
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Pricing
Zendesk CRM Logo
Zendesk CRM
Free trial available
Free plan available
Billing type Recurring Subscription
Team
$19.00
per / month
Growth
$49.00
per / month
Professional
$99.00
per / month
Enterprise
$199.00
per / month
See all pricing
EngageBay Logo
EngageBay
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Basic
$12.74
/ month
Growth
$42.29
/ month
Pro
$84.99
/ month
See all pricing
Pros and Cons
Zendesk CRM Logo
Zendesk CRM
Pros
  • User-friendly interface
  • Robust mobile application
  • Extensive integration options
  • Strong onboarding support
  • Comprehensive feature set
Cons
  • Advanced features reserved for higher-tier plans
  • Limited API calls on lower-tier plans
  • Additional costs for certain add-ons
EngageBay Logo
EngageBay
Pros
  • 'Robust ‘free forever’ plan
  • All-in-One approach to CRM, with live chat, forms and landing page tools
  • Great automation capabilities
  • Offer a range of integrations (Gmail and Office 365 integrations included in the free plan)
Cons
  • Interface is not the most intuitive at times
  • Onboarding process could be improved
Reviewer's Segments
Zendesk CRM Logo
Zendesk CRM
Insufficient data to show segment split
EngageBay Logo
EngageBay
Small Business
87.04%
Mid Market
12.5%
Enterprise
0.46%
Deployment
Zendesk CRM Logo
Zendesk CRM
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
EngageBay Logo
EngageBay
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zendesk CRM Logo
Zendesk CRM
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
EngageBay Logo
EngageBay
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Zendesk CRM Logo
Zendesk CRM
  • Documentation
EngageBay Logo
EngageBay
  • Documentation
Integrations
Zendesk CRM Logo
Zendesk CRM
Total integrations: 5
  • CallHippo
  • Capsule CRM
  • DocuSign
  • FreshBooks
  • Google Calendar
  • Hootsuite
  • HubSpot
  • HubSpot CRM
  • Intercom
  • Intuit Mailchimp
  • JustCall
  • LiveChat
  • PandaDoc
  • Plivo
  • Postmark
  • Shopify
  • Stripe
  • Trello
  • Twilio
  • Zapier
EngageBay Logo
EngageBay
Total integrations: 15
  • CallHippo
  • Capsule CRM
  • DocuSign
  • FreshBooks
  • Google Calendar
  • Hootsuite
  • HubSpot
  • HubSpot CRM
  • Intercom
  • Intuit Mailchimp
  • JustCall
  • LiveChat
  • PandaDoc
  • Plivo
  • Postmark
  • Shopify
  • Stripe
  • Trello
  • Twilio
  • Zapier
Top Alternatives
Zendesk CRM Logo
Zendesk CRM
See all alternatives
EngageBay Logo
EngageBay
See all alternatives
Company Details
Zendesk CRM Logo
Zendesk CRM
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007
EngageBay Logo
EngageBay
  • By EngageBay Inc.
  • Located in Tracy, California, United States
  • Founded in 2017