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Zendesk CRM
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At a Glance
Overview
Zendesk CRM is a robust customer relationship management software designed to streamline communication and enhance customer service experiences. It offers tools for managing customer interactions, support tickets, and sales pipelines, allowing businesses to build stronger relationships with their... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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EngageBay is a CRM platform that helps companies streamline their customer relationship management using a single integrated platform. As an all-in-one solution, the software provides great automation capabilities and a generous free-forever plan that already include essential features and tools ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Team
$19.00
per / month
Growth
$49.00
per / month
Professional
$99.00
per / month
Enterprise
$199.00
per / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Basic
$12.74
/ month
Growth
$42.29
/ month
Pro
$84.99
/ month
Pros and Cons
- User-friendly interface
- Robust mobile application
- Extensive integration options
- Strong onboarding support
- Comprehensive feature set
- Advanced features reserved for higher-tier plans
- Limited API calls on lower-tier plans
- Additional costs for certain add-ons
- 'Robust ‘free forever’ plan
- All-in-One approach to CRM, with live chat, forms and landing page tools
- Great automation capabilities
- Offer a range of integrations (Gmail and Office 365 integrations included in the free plan)
- Interface is not the most intuitive at times
- Onboarding process could be improved
Reviewer's Segments
Insufficient data to show segment split
Small Business
87.04%
Mid Market
12.5%
Enterprise
0.46%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
5
- CallHippo
- Capsule CRM
- DocuSign
- FreshBooks
- Google Calendar
- Hootsuite
- HubSpot
- HubSpot CRM
- Intercom
- Intuit Mailchimp
- JustCall
- LiveChat
- PandaDoc
- Plivo
- Postmark
- Shopify
- Stripe
- Trello
- Twilio
- Zapier
Total integrations:
15
- CallHippo
- Capsule CRM
- DocuSign
- FreshBooks
- Google Calendar
- Hootsuite
- HubSpot
- HubSpot CRM
- Intercom
- Intuit Mailchimp
- JustCall
- LiveChat
- PandaDoc
- Plivo
- Postmark
- Shopify
- Stripe
- Trello
- Twilio
- Zapier
Top Alternatives
Categories
Common categories include: CRM Software.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By EngageBay Inc.
- Located in Tracy, California, United States
- Founded in 2017
