Zendesk Support Suite vs JivoChat
Take a look at how Zendesk Support Suite and JivoChat stack up against each other across pricing, features, and support using feedback from real users like yourself. Zendesk Support Suite scores 4.3 out of 5 from 5770 reviews, while JivoChat has been rated 4.8 out of 5 from 47 reviews.
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At a Glance
Overview
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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JivoChat is a free live chat software that helps online businesses talk to their customers in real-time. With this solution, users can offer a 360-degree customer support system and connect message funnels, offer calls, and configure and customize their customer services specifically to their nee... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Basic
$0.00
/ month
Professional
$19.00
/ month
Enterprise
Contact Us
Reviewer's Segments
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Small Business
34.04%
Mid Market
65.96%
Enterprise
0.0%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
59
- Aircall
- Asana
- Authorize.Net
- Basecamp
- BigCommerce
- Bitbucket
- Bitrix24
- Box
- Builderall
- Calendly
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Dropbox
- Dropbox Business
- Drupal
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Calendar
- Google Drive
- Google Forms
- Harvest
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Involve.Me
- Joomla
- Lucidchart
- Microsoft Excel
- Microsoft Teams
- Miro
- OneDrive
- Pipedrive
- RescueTime
- Shopify
- Slack
- Smartsheet
- Squarespace
- Stripe
- SugarCRM
- SurveyMonkey
- TeamViewer
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- Ucraft
- Wix
- Wrike
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
Total integrations:
14
- Aircall
- Asana
- Authorize.Net
- Basecamp
- BigCommerce
- Bitbucket
- Bitrix24
- Box
- Builderall
- Calendly
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Dropbox
- Dropbox Business
- Drupal
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Calendar
- Google Drive
- Google Forms
- Harvest
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Involve.Me
- Joomla
- Lucidchart
- Microsoft Excel
- Microsoft Teams
- Miro
- OneDrive
- Pipedrive
- RescueTime
- Shopify
- Slack
- Smartsheet
- Squarespace
- Stripe
- SugarCRM
- SurveyMonkey
- TeamViewer
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- Ucraft
- Wix
- Wrike
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
Top Alternatives
Categories
Common categories include: Live Chat Software.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By JivoSite Inc.
- Located in Wilmington, Delaware, United States
- Founded in 2012
