Zendesk Support Suite vs Smith.ai Live Website Chat
Take a look at how Zendesk Support Suite and Smith.ai Live Website Chat stack up against each other across pricing, features, and support using feedback from real users like yourself. Zendesk Support Suite scores 4.3 out of 5 from 5770 reviews, while Smith.ai Live Website Chat has been rated 4.8 out of 5 from 21 reviews.
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At a Glance
Overview
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Smith.ai Live Website Chat is a fast & friendly way to capture, screen & convert website leads. To facilitate conversions, the Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$240.00
/ month
Basic
$420.00
/ month
Pro
$900.00
/ month
Custom
Contact Us
Reviewer's Segments
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Small Business
90.48%
Mid Market
4.76%
Enterprise
4.76%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
59
- AWeber
- Agile CRM
- Aircall
- Asana
- Authorize.Net
- Basecamp
- BigCommerce
- Bitbucket
- Bitrix24
- Box
- Calendly
- Capsule CRM
- ClickUp
- Clio
- Clockify
- Confluence
- Constant Contact
- Copper
- Drip
- Dropbox
- Dropbox Business
- Follow Up Boss
- FreshBooks
- Freshdesk
- Freshsales
- GetResponse
- GitHub
- GitLab
- Gmail
- GoTo Connect
- Godaddy Hosting
- Google Analytics
- Google Calendar
- Google Drive
- Google Forms
- Google Sheets
- Grasshopper
- Harvest
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Involve.Me
- Keap
- Kit
- Lawmatics
- Lucidchart
- Mailshake
- Microsoft Excel
- Microsoft Teams
- Miro
- MyCase
- Nextiva
- Nutshell
- OneDrive
- PayPal Payments Pro
- Pipedrive
- PracticePanther
- Redtail CRM
- Reisift
- RescueTime
- Shopify
- Slack
- Smartsheet
- Streak
- Stripe
- SugarCRM
- SurveyMonkey
- TeamViewer
- Thryv
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- Wave
- Wise Agent
- Wrike
- Xero
- Zapier
- Zendesk
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
- iContact
Total integrations:
42
- AWeber
- Agile CRM
- Aircall
- Asana
- Authorize.Net
- Basecamp
- BigCommerce
- Bitbucket
- Bitrix24
- Box
- Calendly
- Capsule CRM
- ClickUp
- Clio
- Clockify
- Confluence
- Constant Contact
- Copper
- Drip
- Dropbox
- Dropbox Business
- Follow Up Boss
- FreshBooks
- Freshdesk
- Freshsales
- GetResponse
- GitHub
- GitLab
- Gmail
- GoTo Connect
- Godaddy Hosting
- Google Analytics
- Google Calendar
- Google Drive
- Google Forms
- Google Sheets
- Grasshopper
- Harvest
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Involve.Me
- Keap
- Kit
- Lawmatics
- Lucidchart
- Mailshake
- Microsoft Excel
- Microsoft Teams
- Miro
- MyCase
- Nextiva
- Nutshell
- OneDrive
- PayPal Payments Pro
- Pipedrive
- PracticePanther
- Redtail CRM
- Reisift
- RescueTime
- Shopify
- Slack
- Smartsheet
- Streak
- Stripe
- SugarCRM
- SurveyMonkey
- TeamViewer
- Thryv
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- Wave
- Wise Agent
- Wrike
- Xero
- Zapier
- Zendesk
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
- iContact
Top Alternatives
Categories
Common categories include: Live Chat Software.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By Smith.ai
- Located in Palo Alto, California, United States
- Founded in 2015
