Zendesk Support Suite vs Smith.ai Live Website Chat
Take a look at how
Zendesk Support Suite
and
Smith.ai Live Website Chat
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Zendesk Support Suite
scores
4.3
out of 5 from
5770
reviews, while
Smith.ai Live Website Chat
has been rated
4.8
out of 5 from
21
reviews.
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offers objective and comprehensive comparisons to help you find the best
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Zendesk Support Suite
4.3
( 5,770 )
Smith.ai Live Website Chat
4.8
( 21 )
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At a Glance
Overview
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
Smith.ai Live Website Chat is a fast & friendly way to capture, screen & convert website leads. To facilitate conversions, the Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$240.00
/ month
Basic
$420.00
/ month
Pro
$900.00
/ month
Custom
Contact Us
Reviewer's Segments
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Small Business
90.48%
Mid Market
4.76%
Enterprise
4.76%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
60
- AWeber
- Agile CRM
- Aircall
- Asana
- Authorize.Net
- Basecamp
- Better Stack
- BigCommerce
- Bitbucket
- Bitrix24
- Box
- Calendly
- Capsule CRM
- ClickUp
- Clio
- Clockify
- Confluence
- Constant Contact
- Copper
- Drip
- Dropbox
- Dropbox Business
- Follow Up Boss
- FreshBooks
- Freshdesk
- Freshsales
- GetResponse
- GitHub
- GitLab
- Gmail
- GoTo Connect
- Godaddy Hosting
- Google Analytics
- Google Calendar
- Google Forms
- Google Sheets
- Grasshopper
- Harvest
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Involve.Me
- Keap
- Kit
- Lawmatics
- Lucidchart
- Mailshake
- Microsoft Excel
- Microsoft Teams
- Miro
- MyCase
- Nextiva
- Nutshell
- OneDrive
- PayPal Payments Pro
- Pipedrive
- PracticePanther
- Redtail CRM
- Reisift
- RescueTime
- Shopify
- Slack
- Smartsheet
- Streak
- Stripe
- SugarCRM
- SurveyMonkey
- SysTools IMAP Migration Tool
- TeamViewer
- Thryv
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- Wave
- Wise Agent
- Wrike
- Xero
- Zapier
- Zendesk
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
- iContact
Total integrations:
42
- AWeber
- Agile CRM
- Aircall
- Asana
- Authorize.Net
- Basecamp
- Better Stack
- BigCommerce
- Bitbucket
- Bitrix24
- Box
- Calendly
- Capsule CRM
- ClickUp
- Clio
- Clockify
- Confluence
- Constant Contact
- Copper
- Drip
- Dropbox
- Dropbox Business
- Follow Up Boss
- FreshBooks
- Freshdesk
- Freshsales
- GetResponse
- GitHub
- GitLab
- Gmail
- GoTo Connect
- Godaddy Hosting
- Google Analytics
- Google Calendar
- Google Forms
- Google Sheets
- Grasshopper
- Harvest
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Involve.Me
- Keap
- Kit
- Lawmatics
- Lucidchart
- Mailshake
- Microsoft Excel
- Microsoft Teams
- Miro
- MyCase
- Nextiva
- Nutshell
- OneDrive
- PayPal Payments Pro
- Pipedrive
- PracticePanther
- Redtail CRM
- Reisift
- RescueTime
- Shopify
- Slack
- Smartsheet
- Streak
- Stripe
- SugarCRM
- SurveyMonkey
- SysTools IMAP Migration Tool
- TeamViewer
- Thryv
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- Wave
- Wise Agent
- Wrike
- Xero
- Zapier
- Zendesk
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
- iContact
Top Alternatives
Categories
Common categories include: Live Chat Software.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By Smith.ai
- Located in Palo Alto, California, United States
- Founded in 2015
