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At a Glance
Overview
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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LIvePerson is a live chat software that is backed by powerful AI customer engagement solutions that let businesses have conversations that help engage customers seamlessly. With LivePerson, brands can help manage better interaction with customers while minimizing customer care overhead and facili... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$599.00
/ month
Custom
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Pros and Cons
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Small Business
17.09%
Mid Market
46.2%
Enterprise
36.71%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
23
- Asana
- Bigin by Zoho CRM
- Clearbit
- Contentful
- GoTo Connect
- Google Workspace
- Grammarly
- Helpdesk
- Intuit Mailchimp
- Jira
- Pinecone
- Salesforce Sales Cloud
- SnapEngage
- SugarCRM
- SurveyMonkey
- TeamViewer
- Zoho Assist
- Zoho Bookings
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Subscriptions
- Zoho Vault
Total integrations:
5
- Asana
- Bigin by Zoho CRM
- Clearbit
- Contentful
- GoTo Connect
- Google Workspace
- Grammarly
- Helpdesk
- Intuit Mailchimp
- Jira
- Pinecone
- Salesforce Sales Cloud
- SnapEngage
- SugarCRM
- SurveyMonkey
- TeamViewer
- Zoho Assist
- Zoho Bookings
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Subscriptions
- Zoho Vault
Top Alternatives
Categories
Common categories include: Social Customer Service Software.
Company Details
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
- By LivePerson, Inc.
- Located in New York, NY, United States
- Founded in 1995
