Airbase Reviews: 4.8/5 — Highly Rated

UI and UX (User Interface and User Experience) Feature Rich and outstanding support and onboarding and Virtual Cards backed by our Amex Relationship for each Vendor

We "had" one dislike when we first started evaluating Airbase 5 months ago that is where we could not add our "current" Amex Corporate card and support all current transactions. This will be available soon! So that is "no longer" a dislike ;) Other than that, for "us" the platform is giving a better visual of our expenses spending than other platforms in the same space.

Allowing us to keep a heartbeat on our expense spending in a clean intuitive interface, creates time for us to be more productive in other areas of our business

It is easy to understand, work with, and great for big teams. It is easy to explain to others and great that you can use it on your phone.

That sometimes is a bit slow and you need to refresh a couple of times.

Being able to track all our payments and avoid extra charges if needed. Is great!

Very quick and seamless expense submissions. The app makes it very easy to submit on the go.

Don't have any downsides that I can think of.

Airbase is solving the problem of complicated expense management that makes people reluctant to submit receipts.

Airbase help me handle everyday tasks efficiently and simply.

Some things are a little challenging to locate in the graphical interface.

Airbase allows me to process bill payments efficiently without worrying about mailing checks or sending wires or ACH payments through my bank.

I use Airbase from different angles: IT and end-user. From the IT perspective, I couldn't ask for more. The product is very easy to adopt and integrate. It supports SSO, which makes deployment and product / user administration even easier. As an end user I like the simplicity or every day use. Having virtual credit cards for each vendor helps to ensure all the payments are done on time, and all the receipts are easily accessible / trackable. In addition to that, the simplicity or provisioning virtual cards to end users is very helpful and speeds up the related processes. Last but not least, the ease of processing of the reimbursement claims. You take pictures of the receipts, upload them and request your reimbursement. No more paper / email mess and waiting for weeks if not months.

Can't really think of anything that's not working well. There were some issues on getting SSO integration up and running, but the tech support team was awesome, and assisted with all the overlooked steps. Overall it's hard to criticize a product, that you rate as "Very Likely". Perhaps making it a tad cheaper would be a nice thing. Other than that, like I said, it's a great product, that add a lot of efficiencies and controls to your organization.

Comparing to prevous experiences, where paper/Excel/model was utilized, you can't ask for more. Processibing reimbursement claims is very fast and easy to control. Adding a new vendor to the org is also much easier, because Airbase offers a credit card per vendor model. Setting up spending limits also ensures that you won't be surprised with over the budget payments.

Everything about Airbase is intuitive and simple. It is both simple to use and demands accuracy. Employees love it as it makes reimbursement quick and easy.

I can think of no flaws with Airbase. It really makes expense reporting as easy as it gets.

As a remote employee, I get confirmation that expense reports have been received and I get updates on reimbursement. Reporting is also super easy.

The simplicity of Airbase is what makes it great, it is easy to learn and adapt. The ability to use virtual cards is another incredible plus.

The app available for you phone could use some improvements but overall is fine.

The main problem it is solving is with expenses, prior we were using Divvy which was cumbersome and required a lot of oversight time. Airbase has made it much easier to handle expenses with less time needed from the admin end.

I adore the fast shipments on cards. I can produce any shoot in any location due to that feature. The online interface with receipts is everything and helps me track costs in real-time. Security features are unlimited with locking. I adore it!

Not even just saying this to be excellent. I honestly cannot think of anything that I can genuinely say I dislike about Airbase. Maybe call us to do a commercial?

Airbase helps me hand out multiple cards for projects. I can hand one to the art department, wardrobe, and production. Each "Envelope" can be tracked in real-time, so I can see where our expenses go. Helps organize all receipts.

Very easy to process bills and easy to pay vendors.

Loading funds to the card takes 4 business days.

Problem-solving like a month-end close balance and incorrect notifications for contract renewals.

The fact that transactions show up immediately on the platform. Other systems take days to populate transactions, but with Airbase I can purchase something and immediately upload the receipt which makes it easy, fast, efficient, and finance isn't hunting me down for receipts anymore. Our employees think using it and submitting reimbursements is very easy!

It isn't the best for vendors who you use semi regularly, but don't have a consistent spend with. This doesn't exactly fall into a one time expense card, but it is hard to predict the total amount of spend for a recurring spend card. This results in me using a lot of one time spend cards, then the vendor thinks "my card is always expired" if they go to use the former card again.

We are a fully remote business so Airbase helps with our remote teams. Our last provider gave everyone at the company a physical Credit Card which was problematic. This allows us to keep physical cards to a minimum while allowing people to easily make business purchases when they need to.

The approval workflows and controls that Airbase allows as it relates to expense management are immensely helpful. This system provides the administrative oversight needed for expense management at a company-wide level while enabling budget owners to manage their team needs autonomously.

A few downsides to Airbase, currently and potential areas for further product development, include two pain points we are experiencing: (1) not being able to reimburse employees with international bank accounts through the system, and (2) limited visibility for budget owners to use the system to track variance (the reporting you can pull from the system is beneficial, but there is no way to load a budget in and track it).

Centralizing and providing oversight/controls into our expense management. We shifted all of our reimbursement, A/P, and spend requests/management into Airbase - this allowed us to use one system instead of 4 of them!

I can quickly and easily generate a virtual card to pay vendors or trial new software with recurring or one-time payments. I can set spend limits for each card and it's easy to modify those spend limits if I ever need to adjust them temporarily or permanently.

I haven't run into any discouraging issues with Airbase. I did once run into some confusion around selecting credit or debit when paying a vendor and a quick search on Google and Airbase support didn't turn up an answer. (I think it ended up being debit FWIW.)

With Airbase there's no need for physical cards. I can generate a card for all marketing expenses or one for each vendor or expense. Setting spend limits and the built-in expense tracking is super helpful for reporting.

It's a simple product to use. Very intuitive. It is designed and presented in a clear and understandable fashion. It makes the interactions required, submissions and approvals quick and easy for all parties involved.

I have very little bad to say about it. The program has been beneficial to help me manage expenses for the variety of programs I am responsible for. I feel so much safer using this as opposed to a standard card

It helps limit the number of corporate cards in circulation. Anyone in the org can submit requests. The opportunity for fraudulant use is dramatically reduced by using Airbase

1. It more than pays for itself. We get so much in cash back and most functionality is available in free version 2. Incredible level of control over any kind of expenses you can encounter these days 3. International payments 4. Ability to comment and tag users 5. It is both automated (approval workflows) and flexible - it's easy and intuitive, if you need something amended manually, it is easy to do 6. Customer support is exceptional. They get back to you quickly and address your concern efficiently

1. Funding takes a long time (5-7 business days) but there seems to be a way to speed it up by wiring 2. Overall it takes 2-4 business days to process ACH, which is same day or next day in our bank, so urgent payments need to happen outside of Airbase. These two points are minor and not really a concern once you get used to the pace

1. Software sprawl - we can get incredibly granular with what software we buy, how much we want to spend, and for how long. I can purchase a seat for a consultant and can be confident this seat will be deactivated in 3 months 2. Accounting work is very easy due to QB integration, we're getting close to 'continuous close' 3. You can get as many or as few bells and whistles 4. There are workflows, but you can fairly easily override them

Airbase is super easy to follow, as their instructions are apparent. I appreciate the follow-up emails providing a status on reimbursements, for example. I have never spent long periods figuring out how to request a card because it is reliable and easy.

The only issue I had was requesting a one-time use card for amazon when I bought multiple items, and the card would be charged multiple times. It would be helpful to have a reminder.

Airbase helps me get access to company cards to use digitally for expenses, and I get reimbursed quickly. There is no other system available at any other of my previous jobs like this.

Airbase helps establish a transparent process and understanding around funding.

I wish it could be more integrated into the other platforms I use on a daily basis such as Slack or Trello.

Airbase replaces the need for a shared company card that is passed around a team. This is especially helpful for virtual jobs.

Airbase has proven to be simple for submitting and tracking my expenses, and excels in visualizing the process of a purchase order or expense awaiting reimbursement.

It isn't very clear how to undo an expense if I accidentally select a vendor from the auto-populating list. I usually have to delete the expense and start over.

The software helps me keep track of all expenses I need reimbursed as well as helps me keep an eye on my own vendor PO expenses.

As a startup employee, I have found Airbase to be a game-changer when it comes to managing expenses. Airbase makes expense tracking a breeze with the mobile app, paired with email forwarding capabilities. Coming from a larger corporation with legacy solutions, it's really refreshing to use Airbase. I also love the collaboration features within the platform, which allows me to loop in relevant folks - and add notes. Gone are the days with declined reimbursements, and having to resubmit all over again.

So far so good, I don't have any feedback for Airbase as it fits our needs!

Airbase solves our expense management needs as a growing startup. We don't have corporate cards, so the ability to generate virtual card for expenses is great. Also the ability to get stuff reimbursed in a seamless quick manner has been a gamechanger.

I like the fact that airbase is self-serve for employees who need to spend money or request reimbursement. Airbase is very user-friendly and easy to use for our accounting department and employees who do not have an accounting background.

Sometimes Airbase will have latency issues. However, if we reach out to support, the issue is quickly resolved.

Airbase has internal control functionality that we can turn on and tailor by the department. This helps keep our company operating smoothly.

I recently started using Airbase for my company's finances and am extremely impressed with the platform. What I liked best about Airbase is its user-friendly interface and intuitive design. The platform is extremely easy to navigate and all the features are clearly labeled. This made it easy for me to set up the system and start using it right away. Another aspect I loved about Airbase is its robust feature set. The platform has all the necessary tools for managing expenses, creating budgets, and tracking spending. The expenses tracking feature is particularly impressive, it accurately captures all my expenses and categorizes them making it easy for me to reconcile my accounts. I also appreciate the platform's integration with multiple payment methods, including credit cards, bank transfers, and even PayPal. This added a lot of convenience to my day-to-day operations as I no longer have to switch between different platforms to manage my finances.

I can't think of anything I dislike about Airbase. The platform is simply fantastic and I would highly recommend it to anyone looking for a comprehensive financial management solution.

One of the biggest problems I faced before using Airbase was the hassle of managing receipts. Keeping track of receipts and ensuring they were properly filed was a time-consuming and error-prone process. However, with Airbase, this problem is now a thing of the past. The platform allows me to easily upload and store all my receipts electronically, which makes it easy for me to access them whenever I need them. This has greatly reduced the time I spend on receipt management and has also made the process much more accurate. Getting approvals from the right people in a timely manner had been a hassle before. With Airbase, our finance person can now set up approval workflows that automatically route expenses to the right people for approval. This has significantly streamlined the approval process and has made it easier for me to get the approvals I need to keep my finances in order.

I've used not only for virtual cards but physical cards, and billing uploads are easy. It is has saved so much time and LOVE the ease of approvals.

Nothing comes to mind maybe the smallest con could be the filtering & organizing of certain uploads.

The software is easy to use and navigate, it also helps that the design of the site is not confusing at all.

I use Airbase for my work at Everlaw. I LOVE the process of submitting expenses- seriously, why did we not use this sooner?! I take a picture of my receipts, upload them directly to airbase, make sure the details look good (the AI usually pulls everything necessary and I don't need to edit it) and I can promptly forget about it and throw away the receipt. Easy as pie

Honestly, nothing really; I did have one idea: sometimes, the receipts include items I don't want to include in my reimbursement request. Maybe an easy way to exclude line items (i.e., select what item spend to remove) before submitting to my manager.

Submitting expenses for reimbursement. I've most frequently used it on business trips, and it's been invaluable on days when I'm busy moving from place to place and don't want to shove a bunch of receipts in my bag to deal with later. I just use the app on my phone to submit as I spend.

I like that you can use a virtual card, much easier than storing credit card information somewhere else. It is very user-friendly. I'm using this service as an employee, and I believe because it's so seamless, my employer is able to quickly review my requests.

So far there is nothing that I dislike about it. I have not used other services like this, and thus it's 10 steps above filling out reimbursement forms via a spreadsheet or email.

I am easily able to make purchases and get reimbursements. It's all done in a timely and efficient matter. Once my employer approves a purchase, I am very easily able to get the virtual card and seamlessly transition into making the actual purchase. Without this service, it would take much longer, and would be more clunky.

I like that it's an all inclusive platform where I can do my own personal reimbursements, maintain virtual department cards (and share them with my team as needed), approve invoices, submit POs, etc. I also like the dashboard that tracks the spendings.

Nothing I have seen that I dislike yet. Pretty intuitive to use.

Automating reimbursements, reviewing and approving invoice, tracking spending are all important from an HR perspective. The finance team is always able to quite quickly use Airbase to meet an HR request (e.g. set up a new credit card to pay for a vendor) so I imagine its features are flexible and easy to use on their end too.

EASY TO NAVIGATE, IT'S FAST AND EFFICIENT.

NO DOWNSIDE, EXCEPT WHEN THE AIRBASE IS DOWN , IT DOES TAKE A WHILE TO GET BACK ONLINE

AT THIS MOMENT, CANNOT FIND ANY PROBLEMS

Airbase is very easy to use. Having worked at numerous other companies with homegrown expense management systems, it could be difficult for the user to navigate. I love how easy it is to upload receipts on the go, and to turn them into reimbursement requests. I love that we have personalized email addresses that are easy to remember for sending in receipts.

There is nothing that I dislike about Airbase!

As a business traveler, it is saving me time. I can submit receipts on the go, and then I don't have to save them. Losing receipts is the bane of any business traveler's existence, and Airbase makes that a non issue.

The amount of vendors built into the platform, along with the easy flexibility when spending in foreign currencies, makes Airbase ideal. It works very well for reimbursements, too.

Some major vendors near my location were not already part of the vendor list, but this was quite simple to fix by adding them myself. Also, while I generally love the interface, initially it took some getting used to, as the virtual cards/requests weren't quite where I'd have expected them to be.

Handling expense management for the first time, I don't know another way — but Airbase allows things to flow smoothly and the interface is very clean and simple.

Airbase enables me to submit personal expenses on the spot, and it accurately reads and autofills much of the information from a photo. Additionally, approving expenses for my employees is really simple--I can view things easily, see categories and comments, and approve expenses on the fly. I've found this system to be simple to use, well-organized, and overall a real timesaver.

I can't think of any dislikes at this time

Expense management is often very time consuming and requires organization--this allows the team to quickly snap a photo, resulting in fewer "lost" receipts, and allows me to see overall team spend trends to ensure we're tracking to budget.

Airbase is very user-friendly and not hard to navigate, a very helpful software and of course, they do have very helpful and responsive customer support. Airbase is a very big help to us in finance to manage all our payments and all are well organize.

As of now none, we are enjoying and we love using Airbase.

Payment processing, since we are in finance we do have a lot of payments that we are processing to our vendors, suppliers and contractors. Airbase is very big help to use on paying all of them on time.

Brings all expense data to one single location. Easy to use interface that has a lot of embedded reporting. Simple way to upload personal travel reimbursements.

Product is still young and not all features are available. Would be nice to be able to group reimbursements instead of input one by one. But they are adding new features rapidly.

It was hard to keep track of expenses (invoices, travel, etc). With Airbase we can now provide much better expense reporting, while at the same time enforcing our spend and approval controls.