BambooHR Reviews: 4.5/5 — Highly Rated

Simple to use, meets all our needs, customisable.

I would like to see an approval process on the hiring ATS.

HR & Performance

Flexibility, Ability to add custom fields, Report template creation Documentation signing Custom access creation Support is fantastic

No avenue to spool report or create benefit package by gender. All other functions are fantastic

Harmonized employee information Time off management Documentation collation Onboarding Offboarding

Customer Service - extremely accessible, easy to talk to, very helpful

Sometimes it takes a while for what feels like a crucial product enhancement to happen, but I also understand that what I may deem is "crucial" is considered amongst all the other enhancement requests.

Employee HR "filing cabinet", applicant tracking & onboarding, offboarding, performance management

The seamless integration between BambooHr and other software.

Nothing, BambooHr has worked wonderfully with our agency.

At times the time off requests that are aoorpved are not showing up correctly, but when we have a problem we call the support number and they adjust it right away.

The streamlined processes and employee access

That BambooHR & TRAX still feel disjointed

Onboarding across multiple sites and keeping HR data in an easily accessible location for managers.

I love that it is easy to work with, and if you need help, you can quickly chat with their support heroes. I also love that the system has the capabilities for APIs and customizations.

Some things I don't like about BambooHR are the limitations in customization requests. I also dislike how when you have a suggestion for changes to their system you don't get a response to know if your request is actually being considered.

This system has helped us stay more on top of tasks with onboarding and offboarding due to the template and reminder features. It has also helped us ensure that employees' documents like driver's licenses are valid as we set up email alerts based on the table date information. It is super helpful.

We can manage so much of the HR management and integrate with many other software and apps. It is easy to manage time off, performance and I love the e-Signatures. BambooHR makes complicated things look so easy!

I cannot say I dislike something but of course, there is always something that can be improved. My latest feedback for improvement was to provide the ability to print the performance evaluations in PDF format to be downloaded.

We are a global company with a presence in a few countries. With BambooHR we are bringing everyone together. HR management is simplified and the staff can plan appropriately for statutory holidays in various locations and vacations. The approval workflows help save time; reports are easily created for executives and the finance department.

Friendly & easy interface, information is all in one place, can customize any report and export into excel format, implementation and onboarding was a breeze

Trax payroll's interface is less intuitive.

The biggest problem I solved with BambooHR was dumping ADP's terrible customer service. If I have a payroll issue, I can call or send an email and get an almost instantaneous response. The longest wait time has been about three minutes to speak with a representative. The other problem resolved is having everything in one place for employees. Payroll, attendance, paid time off, personal information, benefits, etc. is organized and in one place. Having the ability to have employees electronically sign forms, reminders to get the documents signed, and filing the forms is automated and very helpful.

Bamboo, from start to finish, is one of the best pieces of software we use as a business. It's easy to use from a management/administration perspective, but also from the team's point of view as it's fully customisable. The customer service is second to none and nothing is too much trouble.

The reporting interface is a bit clunky and could do with a clear interface. Bamboo doesn't offer any reminder functionality that can push tasks to certain people at set times, e.g. if someone requires a new visa on X date, you would have to diarise that yourself, rather than being able to set this through Bamboo.

When we were a younger company, we were heavily reliant on spreadsheets to manage our people function. Bamboo has helped us to automate many of our HR procedures, including holiday requests, contracts and onboarding.

The features of BambooHR allow for customization of locations, benefits, holiday time, and local holidays. The approval flows are essential to ensure traceable changes to job descriptions, title, compensation, and commission. The custom tables and fields allow for further customization of the product. Most important is that customer support is the best I have used in 20 years of working in Finance.

The product is more US-focused in terms of templates and fields. Although customization of fields is available, it is helpful for an international company to have options for their particular market.

The problems solved are tracking employees' vacation time and bank holidays. The ability to add a custom table for sales commission solved the problem of receiving spreadsheets through email with approvals in the chain. Also, the custom reports are useful for management reports and KPIs.

I like being able to customize the platform for my organization. I also like the customer service that Bamboo HR provides from implementation through use. They still treat us as good as new clients.

I want to be able to utilize more features and reduce the number of programs and apps we need for our organization. Bamboo HR could continue to communicate with customer's to know what service gaps there may be.

Our onboarding and offboarding processes have improved tremendously since becoming a Bamboo HR customer. Our processes have become more streamlined and our feedback and performance systems have become more regular. Employee Satisfaction is an amazing feature that we have used.

It is an easy software to use. The customer service is great. Anytime I have a question, there is a FAQ section but also you can chat or email them to get an answer.

Inability to change format for files or announcements. If you upload something the format is difficult to tweak or change.

Getting information to our employees in a timely manner. This is important to keep in touch with them

Starting from the layout and customization to the access level and authorities to the performance and 360-degree feedback tool. The ATS is ahhmazing! Reporting tools are excellent! I love their 30-30 newsletters, too. Org chart is pretty handy.

Some features would make life better, but maybe it's just my OCD. I'd like to have a Job Titles section in the Settings to list all company job titles and be able to remove and add to that list. I'd like if it's easier to attach notes/screenshots to time-off requests. I'd like to be able to format the JDs on the ATS section more freely, to add tables and such. I'd like an option to not accept a time off request submission if the employee is exceeding their balance (or customized in settings). I'd also like to schedule emails to candidates through the ATS. Eventually, I believe the mobile app can do much more than it does now. Well, I've been using the software for some time now so excuse my many demands.

General organization sense in the HR team and the whole organization. Centralization for everything I need in one place. More productivity. Many other benefits.

It is a wonderful system to onboard new staff. You can set up who is supposed to sign off. Before, we used to send attached documents in an email. We were able to transform our documents within Bamboo into signed electronic documents.

I would like to have more control over how to organize menus within each employee's profile. Because my staff is contractors, there are some menu items we don't use. This is a minor issue and barely an inconvenience.

We've been able to post jobs for free on Indeed and Glassdoor. Before, we were spending hundreds of dollars on jobs posts every month. I love how when we hire someone that applies through Bamboo, we can quickly transfer their information to create an employee profile. This has been very beneficial. The best benefit has been the quarterly performance reviews. This is helpful to gauge staff members' progress.

The ease of posting job openings & tracking applicants, and helping employees keep track of PTO

The time off accrual options don't really work for a business like ours

Keeping employees and applicant databases in one place has been beneficial

It is simple, easy, and has a friendly user experience. I appreciate the features: time off and reports. Also, the hiring process tool is excellent.

I would love for Bamboo to have the payroll module for Mexico. Although their customer support is impressive, the support chats finish quickly, so if you want to continue the conversation, you need to star a new conversation and explain everything all over again.

It is a great way to have all the employee's information. It is our source of truth. It has an excellent tool for the hiring process, and it has automated reports.

BambooHR is easy to use and offers tons of great features. They are easy to work with and willing to help you build out as needed as much as is available. Integrations with payroll, benefits, and training are also available. The performance module and timekeeping add-ons are good. They also offer a ton of training on the system and leadership training as well.

Some of the recommended integration platforms are not great and do not fully integrate with the software.

Payroll, Benefits Admin, Performance Management, and the obvious employee data storage. Having all your data in one place and the ability to pull reports is a great benefit.

We like the app feature the best. BambooHR is on the go with you when you need to use it!

Honestly haven't found a feature we dislike

Communication, if you have any question that needs to be answered you can always go to the app or files tab.

BambooHR has everything my team needs in a single HRIS. It keeps everything organized and online support is always there when we need it. Most importantly, it frees us up to focus on the specific needs of our employees.

Anything we've needed in BambooHR that wasn't readily available was addressed quickly by the support team. It's difficult to point at examples of dislikes because overall the experience has been so positive.

As our company has grown, BambooHR has been a safe space to keep essential documents and information. We signed up for BambooHR before the global pandemic, and since our company has moved to working from home BambooHR has become an extremely valuable tool to help remotely handle administration.

The most helpful tool of BambooHR for my business has been the performance tool.

Sometimes I would like to add a custom field under the personal tab besides what they already have and I can't. For example,

Currently none.

BambooHR is logical and approachable. It provides enough customization and solutions for a growing organization's needs who is still developing internal processes and policies.

I would late nights so having after hour support would be awesome!

Headcount tracking, payroll, reporting, turnover, manager coaching and tracking notes, COVID tracking. It has been a great tool to support all these initiatives

BambooHR is the perfect HRIS for small to mid-size organizations. Very user-friendly; great layout; customizable. The ATS is robust, making it easy to post jobs on ZipRecruiter, Glassdoor, and Indeed; to communicate with applicants; to collaborate internally with the hiring team; to track applicant data and status; and to run reports. Creating offer letters is seamless with the ATS, and the onboarding function saves tons of time and makes a great impression on the new hire. The performance management feature and the employee satisfaction survey are well designed and simple to use. It is very easy to create your own customized reports, or you can use a number of standard reports. Other excellent features include the ability to create forms that can be filled in, signed, and filed electronically; the directory and org chart; and the mobile app.

Everything is great in BambooHR, but we do not use the benefits tab, which is mainly a place to keep track of benefit selections. We use different software to manage benefits information, policy and compliance documents, and the enrollment process.

BambooHR is a comprehensive solution for HR processes, tracking, and information. It will save you a lot of time.

BambooHR has been amazing! I love that I can view all my employee's data at a click of a button, even my employees who are outside the US. Bamboo is very easy to navigate and has a great help section if you ever need to look something up.

Nothing! Bamboo is the best! We have had nothing but good luck since switching over.

Having all of our employee data in one place, including our non-US employees, has been very helpful. We recently made the change to their TRAX payroll system, which has made RStudio's life even more stress-free.

BambooHR is so easy to navigate and use for admins and employees alike. The ease of customization and reporting features make Bamboo stand out, as do the onboarding and offboarding workflows.

We don't use the ATS or the performance review features - they don't seem as robust as other offerings on the markets (we use Greenhouse & Lattice). I would love more customization abilities in the standard reports. I would also like to be able to better customize the onboarding and offboarding checklists to associate them with different employee groups (e.g., new hire packets you can create multiple of, but onboarding tasks you can not). Org chart feature needs an overhaul.

Data tracking and reporting are so easy for multiple parties with different needs in Bamboo. Onboarding and offboarding flows and stakeholder management. Document storage and e-sginatures.

I loved how easy it was to navigate. The reporting is excellent, and the support is outstanding. Never a problem or question that the support team can't answer. They are super nice as well.

Our business is in Canada and while everything works flawlessly, I can't help but wonder what a full on Cdn. edition would be like. Honestly, it is still awesome.

Our company started to grow quickly and we had to act quickly. BambooHR was the real deal. We could track time off requests easily and know how many days were remaining in our staff paid time off alotment. We could see at a glance how was in the office and who was away. We have a main office and two remote offices in different cities so it was sometimes hard to track who was in and who was out. We also started using the job application feature and it is a dream come true. Interviewing, applicant resumes etc made the whole process go quickly and effeciently.

BambooHR is the first HRIS system we've ever used and it's incredibly helpful for us. We use it as a self-serve portal for staff to update their contact information, we also customized it to ask about allergies and t-shirt sizes. All of our benefit forms live in BambooHR so staff can easily access the 1-pagers and information at anytime as we have multiple benefit providers. It's also so worth the money for hiring purposes. I can collaborate with different hiring managers, specific staff on their team if needed. We used to use multiple hiring systems and had many log-ins, which was messy. I cannot say enough good things about how helpful the hiring feature (and data that comes with it) is.

Honestly not much at this time. If I were to give any constructive criticism it would be that sometimes the job postings don't link up with Indeed and I've had to reach out to the Indeed team separately to get the issue resolved.

Sifting through the high volumes of resumes that come in - the system automatically marks who has previously applied and for what role. It allows us to keep track of emails sent to candidates so they're all in one place. It has helped our team save a lot of time in the hiring process.

It is easy to navigate for both employees and managers.

It is not synced with our internal database and payroll system.

We have a HRIS System for recruitment and a place for our employees to keep track of their time off.

Very easy to use. Everything you need in one place. Customer service is helpful and very attentive.

I wish there were some additional custom features in their performance management tools. It would be nice to have the ability to custimix=ze to your business needs. Unfortunately, we passed on adding this option.

Everything you need for employee record keeping is kept in one place. It sends you alerts and reminders that have been very beneficial.

Ability to record all changes, documents etc in one place for employee's

Need to find a better way to help with notifications

The support team is awesome! Very quick and gives me step by step help

Easy to customize fields Onboarding nd offboarding automation for the entire team Recruitment platform Employee ability to update their profiles Central sources for critical information and company policies.

No ATS on the recruitment platform Opportunities to delete old reports or customize date specifics Want more customization options on the Home Page that is Employee facing

Employee information storage Onboarding/Offboarding checklist automation Time-off booking automation Free job postings Reporting reconciliation against other HR systems