Bloomreach Commerce Experience Cloud Reviews & Product Details

Bloomreach connects your customer data to your marketing outreach seamlessly and dynamically, without needless meetings and emails between departments. It centralizes data and becomes a single source of truth,

It can be complicated and requires quite a bit of dev work to connect it the various platforms. Sometimes, reporting can be slow and require lots of manual steps to build.

We handle large amounts of personal data and Bloomreach keeps us compliant by limiting the amount of data handling and making it easy to manage data access. It's also a powerful email automation tool that has endless triggers and scenarios we can set up.

Speed of thesegments and flexability from the team

Reports using larger data sets can be slow to load - espically when using large dashbords

Bloomreach allows us to run all CRM acitity from one place, with all channels behaving in the similar way set-up/reporting point of view (in some platforms this can be wildly different between channels)

It's a very flexible platform, well thought-out and continuously evolving with the latest trends.

The learning curve might be a bit steep, but the documentation helps out.

Eliminates the need for multiple platform for communications channnels.

Hands down the best thing about Bloomreach and Exponea is the live support. I appreciate Soumyashree's guidance on all of our questions. Whether its a silly or serious question, everyone seems to understand exactly what we are talking about and jump to help us.

Can't say much on the dislike. Everything is great!

The ability to create any report and break down our customer base has helped us analyze campaigns better and reach more customers.

I like how many features Bloomreach has to offer: from creating email campaigns to sophisticated reports.

It is a pricey option, but in comparison with other competitors, it is not as expensive.

It helps to increase the retention rate and hence LTV.

Bloomreach is really easy to use to manage search and content personalisation. The algorithm is great - it really does help with search results rankings without having to intervene. The dashboard is intuitive and it's easy to setup tweaks to further enhance search results if needed - there are many options to choose from, boosting or permanent placement at a certain location or adding synonyms. We also love the recommendations feature - it's really easy to setup widgets to further personalise the customer experience on our website. There is a lot of help content should you need it and we've never had an issue getting support via their ticketing system.

Like everything else, there are crossovers with other personalisation and optimisation tools. We have a few solutions in use at the moment so we might not be using Bloomreach to its full potential. This isn't so much a Bloomreach issue - it's more to consider what you already have and what specifically from Bloomreach you'll to focus on.

Bloomreach has been instrumental at solving many of our search issues - our customers are so much more happier with the search experience since we implemented Bloomreach. And at any given moment we are able to use this platform to deliver tweaks to respond to changing user needs.

Bloomreach combine the best tools a marketer needs with little time spending on integration. The possibility to match analytics behaviour with crm data is just amazing. I would like to say as well that the assistance is well prepared and really fast.

Compared to other tools sometime the "query" in the scenario/campaign seems limited. Can happen that you need to create objects outside the scenario just to enable it.

Our requirement was for a tool that could manage website personalization, email marketing, and reporting in one place, without the need for extensive integration efforts. Bloomreach proved to be the ideal solution as it allowed us to avoid the hassle of aligning different systems and accomplish everything seamlessly.

Very responsive and helpful support team who will often solve an issue o their own and just go here you go, which is really cool. Have been able to sort out most if not all of the problems we've been having.

training could've been a bit better handled, there were a lot of bits within it that felt, more like ads for the software than an actual breakdown of the capabilities.

Getting a much stronger view of what the customer is doing and why they're doing it, then being able to goon and engage with the customer where they are with the language and content they respond to.

All the possibilities in terms of data analysis, and segmentation. Also all the options in the creation of emails...

Sometimes it's a bit hard to understand how to get data: reports, metrics...

Bloomreach allows us to be very specific about our communications and to target the right people at the right time.

We moved from Optimove and this platform has been a whole new world! We really are enjoying exploring what we can do. Plus, the customer support is soo amazing. Shoutout to Mohammed and Peter!!

It would greatly enhance our experience for the following: (1) ability to export clickmaps for reporting, (2) making the survey feature more easy to use for marketers, (3) making polls easier to create within emails, (4) easier to set-up reports.

Customer retention and engagement.