Bloomreach Commerce Experience Cloud Reviews: 4.7/5 — Highly Rated

In Exponea we create scenarios, mailing and all communication, easy, no code. We create alot of data analysis and we use that straight in our scenarios. No code. There are AI recomendation engines. WebLayers are cool. Jinja2 in node or mail tamplate.

Exponea improves quickly. It needs better ways to interact with product catalogs. We need to check availability of product in catalog inside scenario, mainly when trying to sell same product customer bought last year. Aslo we need to make selections of products and create specific sub catalogs (hacking it through reco engines is not good).

Becoming super users allow us to completely bypass IT and what took several months, now takes one day.

Exponea offers very clean overview of collected data from users which are easily accesible and, by using easy-to-use visual builder, it offers advanced automation which does not require.user to know any complicated programming language. Jinja basics are relatively easy to learn and they open you world of many possibilities in Exponea.

I have not encountered anything I would dislike, yet. In case of any question or problem Live support is very quick to response and documentation is well organized.

We are analyzing interest of customers by what they visited on our site and we deliver information about customers interest to salesman so they can improve they communication with customer.

That you can do almost anything with it.

A learning period is needed to get the best out of it.

Exponea serves us well to get the best for our customers. To pave the way for them and to make sure our creative efforts are well-aimed. It helps us to solve our uncertainties (e.g. color of elements, placement of elements, behavior at pages, and so on). The benefits are endless due to the possibility to track everything imaginable. We have learned a lot from the data we get. We thought we understood our customers, but the data showed us otherwise.

One of the things I really like about Exponea is that it is by far the handiest and most convenient CRM and marketing automation tool that I have had the pleasure of working with. Even things that are initially missing are often deployed in the next update and ready to use. I really like the Slack community where you can suggest an idea about a new feature that may one day come to the app in the future.

One of the few things that I dislike about Exponea is that sometimes the new functionality does not work properly at the beginning.

Exponea has provided us amazing marketing automation features to help us better serve our customers in different ways. This is a huge benefit.

The level of customization that can be developed.

We have not yet had the chance to really dive in just yet, the only thing I can critique so far is the length of time it has taken from our side to prepare.

Personalization based on behavior rather than known segments. The ability to run cohesive cross-channel campaigns.

With Exponea we were able to address different aspects of user experience and personalisation, wich were not possible before. Using customer centric data we can make website and user journey improvments, wich we could not do any other way. Exponea offers lots of modules (we are not yet using all of them) which cover everything fro product recommendation, website AB testing and experiments, scenario builders, retargeting and lots of "ready to use" integration and webhook options.

There are no special points to mark out as a dislike.

We use Exponea to AB test different sollutions on our websites and in our customer journeys. Benefits have been seen trough increased NPS with our customers and overall sales results.

Business and data logic way Exponea is built up. Greate "time to market" deployment for the company as well as process and data handling visualisation flow.Exponea is a product which is developed with no compromises in order to deliver mission it has.Modern and well featured CDP platform which boost bost e-commerce goals, customer experience and sales performance at the same time. Exponea builds unified playground for all company parties including sales, marketing, data and it.

The most powerfull barrier for accomodating Exponea into existing business environment is not Exponea itself, but needed mind set change of internal management force. Thinking the way through which Exponea deliveres the most incremental outcomes is something we have to unlock every time on the company side.

Problems: Data quality you stream to Exponea is crucial element on the way to use its full potential. We call it integreation process. The better work you do in this phase, the better and faster results you will achieve. Benefits: Delivering fast (double-digit) improvements of engagement metrics driven by trigger based communication due to personalisation and content relevancy you spread towards customers over multi channels.

We have been using Exponea for a few years now, after making the switch from one of its competitors. Exponea was in its youth at the time and I feel like our feedback has really been taken on board to help to shape the platform it has become. It has been very easy to get in touch with feedback, which is listened to and used to continually improve the platform. We have had great account managers and developers, who are very knowledgeable, easy to get hold of and always willing to help. The live chat is also a great tool to quickly receive responses on quick queries.

The visual builder, whilst great and very easy to use, can be a little restrictive. It it is served by a third party company and so it can difficult to get information when the system is down or if there are any issues.

It is very quick and easy build emails and to see how the emails are performing - including any issues which might appear. We are also working closely with Exponea to create tests to serve better emails, to improve our use of available functionality and to optimise our open, click through and bounce rates.

Exponea helps us to fill our inside data with website data and we can work with them afterward! The best tool ever. Honestly, it is stunning every day open Exponea, and everything that comes up on my mind I can design it here. I had a few sessions with trainees and had also a few academy lessons on how to use this tool to be completely sure, that I know how to work with Exponea properly. Exponea helps us to fill our inside data with website data and we can work with them afterward! It is a great tool for multi-platform communication including email delivering oversight features and they are stunning! I love how easy you can plan email campaigns for specific customers, customer segments. You can trigger by time, event category, etc. . It is also very helpful to see how many customers really open emails and how many of them click on links in the email. It gives me great feedback and helps me to understand how to attract them and what is their motivation. I use scenarios a lot and I can tell you that it is spectacular how timesaving is this awesome tool. However, I know that there are lots of online CRM systems on market, but as a professional, I can tell you that Exponea made me stand This is absolutely amazing.

Nothing. Exponea works completely fine without any troubles. I have never seen such a tool before. I was so amazed about tools in Exponea you can use in the travel business/industry. Travel business is so dynamic these days and you need to be really concentrated what you are doing and Exponea also helped us with this. Customer support of Exponea is awesome, always there when I need them. 1st year with Exponea was difficult because we needed to set up everything correctly to be completely sure, that everything is running smoothly and correctly. We are running Exponea for 2nd year now and it was very helpful during the Covid-19 pandemic. We had lots of ideas on how to help our customers in communication with our customer department or claims and also a few scenarios that might help us with revenues in these hard days. Everything was set in days/weeks and we were fully prepared for pandemic waves that were coming up.

For example - we had a big problem with keeping our data in retargeting campaigns actual. Exponea helped us save a lot of money on retargeting because of daily imports of new data about our customers.

Simplicity working with the teams (whether it be senior members of exponea or lower levels). great culture, platform seems to cover most key aspects of CRM and CDP capabilities for mid sized businesses

nothing comes to mind, the team and platform feedback from my team is very positive

dynamic email automation, such as abandon cart emails. customer segmentation and dynamic crm programs