Brand24 Reviews & Product Details

This tool shows me all the Social Media entries where someone is looking for services such as the ones I provide. Finding clients has never been so quick and easy. Enquiries for quotation from clients with specific needs are handed to me on a silver platter!

User interface could be easier - spent a lot of time to configure everything

Enquiries for quotation from clients with specific needs are handed to me on a silver platter!

It's easy and at the same time powerful service. It's very easy to start with it. Within 5 minutes I managed to set keywords and start tracking my visibility in the Internet. The results are presented in a clean way which make analysis quick. And from that easy and clean interface I can discover more features.

I think that the iOS app is a little bit behind the web interface. But I don't use it often because I check my stats mostly in the daily newsletters.

I can be where my customers are talking about my product, me and my areas of the interest.

I like the simplicity of Brand24 panel. Everything is so intuitive. If someone doesn't understand some options or functionalities or reports - they can always ask using online web-chat tool. I also love their app which provides notifications so I can react really fast. Thanks to that I got some clients and reacted fast for my brand's mentions.

That it's separated for Poland and rest of the world. Sometimes I'd like to set up international project from Polish version of B24 platform.

I realized that as a small brand I can monitor internet and mostly social media to get new clients. In most cases they are surprised that I found them so fast and when we start our chat they mostly decide to choose my offer.

I've been using Brand24 for a few months now. Brand24 gives me the list of the mentions from all social media which i need. I can create raports that are simple to read. They have great customer service :)

There is nothing like that. Because there is a chat with quick support from Brand24 customer care. Whenever i have problems with something, i just chat with support. Good way is also to mention Brand24 on social media and they respond very fast!

I can measure how many Poles and foreigners speak about my brand or Poland. I can measure volume of mentions, sentiments. It gives me ability to respond when for example foreigners write something about my brand or Poland.

Brand24 has an easy and self-explaining user interface. Every time I need I can get help (online consultant). I work often over-night so it's a benefit for me. The application helps me with the internet monitoring which I would not be able to do on my own.

I haven't discovered yet wich is a positive info

What I care most is to enlarge number of UU visiting my blog. I put much attention on positioning search. Using Brand24 I check how my keywords are responding to the users needs. The application support me with searching where I can put sme links leading to my blog

With Brand24 I can easily find my potential customers in social media and this is the most important value for me. I appreciate fast helpdesk too, when I have a problem.

I think that price is a little too high for my possibility.

I know what my clients says about my company, I can find my clients complain and problems, then offer my help to solve this things. Brand24 is helping prevent crisis situations too.

Good Job. It's not easy to build at once good UX and a powerful software. But Brand24 did both.

honestly nothing. What I expect in future is more integrations with som CRM or onboarding tools.

We hear what customers say about us, competition and topics from ecommerce industry.

It's sleek no-nonsense design. Reliable and fast filters that let you sift through tonnes of information in a blink of an eye to get you what you need. Email reports - simple and helpful. Customer-centric and patient support.

Nothing really. Well, maybe it could be cheaper for small companies, but I guess those electric longboards won't buy itself.

Saves a tonne of time and gives you better insight in how effective your marketing campaigns are.

All the info I may need is very easily accesable and if I can't find something, the staff is extremely helpful.

That I am limited to a number of phrases to follow

I can find current information on any topic I choose

Exceptional support - the way they treat every customer - even the smallest one. They help you configure brand monitoring in no-time and you're good to go.

Sometimes it's difficult to remove many unnecessary mentions :) But hell - I don't remove them :P

I'm monitoring a company.