BugHerd Reviews & Product Details

It's effortless to implement on a new project. It keeps all website feedback in one place, and our clients love it.

On our plan, we have to ask our clients to install the Bugherd Extension so we can capture screenshots.

Before using Bugherd, we would have our clients provide inconsistent feedback; it was hard to manage. But with Bugherd, we can easily manage their feedback in one place. Nothing falls through the cracks.

Bugherd allows our websites to be tested and QA'd before launching. This enables us to perfect our website builds and fix any issues. It works well on Chrome on desktop.

Bugherd is difficult to use in other browsers besides chrome. I also would like Bugherd to work on mobile. It's possible, but it's not the best experience. I have been able to create workarounds for the time being, but it would be nice for it to work cross-browser and device consistently.

Bugherd allows us to capture bugs on our web builds, then we organize the issues by features, and then assign developers to the tasks. We got out of spreadsheets and into a workflow that empowers development team members to work through bugs efficiently and everyone to have eyes on the progress.

Bugherd makes it easy for multiple team members to review development or live website environments and leave feedback. The point and clickability to show what needs to change and ability to attach files is a game-changer.

The downside of using BugHerd is that it can get crowded with tasks that cannot always be closed right away, but they have done several updates to change the dashboard interface and make things easier to manage.

We are solving the problem of clients wanting to give feedback on the website but not being able to point to the exact page, module or feature. BugHerd allows them to give us direct feedback and lets us track internally which projects need to be worked on first.

This tool is so easy to use and so helpful. It completely cancels the insanely long email threads, confusion, etc of trying to see exactly what your client sees and figuring out how to fix it

I cant think of a single feature that I would change or improve. It's intuitive, fast, and super flexible. I've used it on 20+ projects and it's been a boon every time.

We are solving website and software bugs, design issues, etc. It's made it easy for me to see EXACTLY what the customer sees every time and on what exact page.

I like the screenshot and video recording capability the best.

I dislike that when reviewing mobile it's hard to capture the bugs because of the lack of screen left when the tool is being used.

We ere trying to solve having duplicate comments and a long running spreadsheet where you can't see all the comments. It provides a nice view of all the comments and let's developers and clients comment back.

Having the live "click to comment" feature that's connected to a SCRUM board: GENIUS! This tool has shortened our dev process by at least 1-2 weeks!

Sometimes comments go missing or aren't noticed for several days - have definitely been surprised by 50+ missing comments suddenly appearing before!

Getting clients and our team to actually do effective reviews of development sites. Logging issues EXACTLY where they are with no clarification needed. Bugherd is amazing!!!

I like the fact that this tool integrates to a website by adding a chrome extension. Once you install the extension you can start marking bugs that need fixes and you can tag individuals.

The fact that this doesn't integrate to a time tracker like Everhour or Harvest and you need to keep a record of your working hours manually

When building or redesigning a website, bugs can be marked/tagged in a table and these can be assigned to other members/users. The table has stages: backlog, to-do, doing, done, archived and there is also an option to custom these.

Looks liek a scrum board, but allows to see defects on the actual website

I have been very happy with everything this product offers

Providing stakeholders with a visual of the issues

This system makes it extremely easy to pin real time updates or notes needed on a website. It is primarily used when building a new website where the customer as well as internal reviewer can make notes, pinning them right on the exact button, photo, section, etc.

The customer has to be trained on how to use it and some find it difficult if they are not tech savvy. For those building a website, it's useful, but if your client is not inclined to use a program like this they may disregard and send you feedback another way!

Better communication. It's much more affective to use a program where you can easily make updates that are right in front of you, and mark them as complete.

The interface is simple and clean. Even when you need to track hundreds of tickets or features, it doesn't become overwhelming and things are still easy to monitor at a glance and search through. I like the ability to quickly check tag counts, and see which team member is assigned to an issue. The ability to have multiple projects running at one time also helps us stay organized and keep tickets from separate functions from overlapping in the same space as the volume of items we log can be high at times.

Overall we've been pretty happy with the system. It would be nice if the column sorting was per user instead of per project so that each person could sort columns according to what they prioritize most. This caused some confusion at first as people would change the sorting not realizing it affected what other members of the team were seeing as well. This is relatively minor though. Once we understood what the result was, we all agreed on which sorting to use and it hasn't been an issue since.

We have a medium sized team and it helps teams of two or three of us coordinate on specific issues as we are testing and deploying fixes with ease. It keeps everyone involved with an issue up to date on the status of things so that we're less likely to let things fall through the cracks which is great when we're working on so many items simultaneously. We're also using BugHerd to catalog and record feature requests and feedback from the team so that we don't lose track of them and can easily search through them for future reference.