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ClickSend
4.1
(47)
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ClickSend Reviews & Product Details

ClickSend Overview
What is ClickSend?

ClickSend was built to power billions of messages worldwide and offer a full suite of communications products to help businesses communicate with their customers and staff across multiple channels. The goal is to allow communication on platforms that users have access to on a daily basis, and that they are familiar with. With ClickSend, users have access to SMS and rich messaging to letters and faxes via a single API or dashboard. 

Company ClickSend
Year founded 2013
Company size 51-200 employees
Headquarters Perth, Australia
Social Media
ClickSend Categories on Findstack
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What ClickSend is best for?
How does ClickSend compare to Mailmodo?
What are the pros and cons of ClickSend?
ClickSend Product Details
Capabilities
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
ClickSend Features
A/B Testing
API Access
Analytics/Reporting
Automated Responses
Bounce Management
Campaign Scheduling
Contact List Import/Export
Custom Fields
Customizable Templates
Deliverability Tools
Drag-and-Drop Editor
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Tracking
Event-Triggered Email
Geolocation Tracking
Integration with CRM
Landing Pages/Web Forms
Mobile Optimized Emails
Multi-channel Marketing
Personalization
Real-Time Analytics
Segmentation
Social Media Integration
Spam Testing
Subscriber Management
Survey/Poll Management
Template Management
Unsubscribe Management
ClickSend Media
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ClickSend Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 13, 2024
ClickSend Logo
47 ClickSend Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Apr 06, 2023
 Source
Overall Rating:
4.0
Mukul S. avatar
Mukul S.
Director & Founder
Share
"My Honest Opinion on Clicksend"
What do you like best about ClickSend?

I like best about clicksend is its API functionality.

What do you dislike about ClickSend?

I dislike most about Clicksend is its pricing & its limited customization options.

What problems is ClickSend solving and how is that benefiting you?

Clicksend is solving the problem of communication for businesses by providing a comprehensive communication platform.

Small Business (50 or fewer emp.)
Mar 31, 2023
 Source
Overall Rating:
4.0
BE
Baylee E.
Founder
Share
"Great Service and Product!"
What do you like best about ClickSend?

The service offered great rates, was user-friendly, and had a straightforward authentication process. As my team required a mass contacting service, I was able to send my first message before lunchtime.

What do you dislike about ClickSend?

I wish there wasn't a character limit for messages. It's frustrating to send multiple messages or edit my content to fit the limit. It would be great if the platform could allow extended notifications, especially for essential communications requiring more detailed explanations.

What problems is ClickSend solving and how is that benefiting you?

Using Click Send, we can send hundreds of customized text messages all at once, and I appreciate the exciting automation features it offers. The ability to schedule messages and receive replies directly to my phone is also a great plus. However, I do wish that there were no character limit for letters as it can be a bit restrictive at times, especially when trying to convey critical information

Mid Market (51-1000 emp.)
Sep 08, 2022
 Source
Overall Rating:
4.0
BJ
Brett J.
Evaluation And Compliance Manager
Share
"ClickSend is a super tool with some limitations"
What do you like best about ClickSend?

I use ClickSend in nonprofits serving individuals who have experienced homelessness. The pricing is good and the UI is intuitive and not challenging to learn or training others how to use.

What do you dislike about ClickSend?

Although ClickSend has several integrations for connecting the app to external third party data sources (Google Sheets, Airtable, et al.), there doesn't seem to be an option for creating and maintaining contact lists from live data. It would be really helpful if I could have a contact from a list be removed from ClickSend if they were dropped from a connected data source, for example.

What problems is ClickSend solving and how is that benefiting you?

ClickSend is a handy tool for quickly and efficiently sending SMS and MMS messages to large numbers of our clients to update them on community events, essential information, and other critical alerts. It's pretty straightforward to use and the pricing is reasonable.

Small Business (50 or fewer emp.)
Jul 14, 2022
 Source
Overall Rating:
4.0
RB
Ross B.
Illustrator
Share
"It's useful, but can get a little costly."
What do you like best about ClickSend?

It allows me to send "push notifications" of sorts from a web app!

What do you dislike about ClickSend?

It charges per text message, but only allows like 160 characters per text, and charged me to send two or three texts when I thought it was just one!

What problems is ClickSend solving and how is that benefiting you?

Helping me to send "push notifications" through a progressive web-app!

Small Business (50 or fewer emp.)
Jun 01, 2022
 Source
Overall Rating:
4.0
Bhabishya B. avatar
Bhabishya B.
Content Writer
Share
"One of the best SMS Marketing platform"
What do you like best about ClickSend?

ClickSend has lots of features and it's very easy to use them. And it can also be integrated with other software which I needed the most. Compared to other similar software it has lots of things I need.

What do you dislike about ClickSend?

What I dislike is that their pricing is higher compared to a few other similar software I have seen and they only allow cards to add a balance to the account with a minimum of only $25 which I don't like.

What problems is ClickSend solving and how is that benefiting you?

I'm using ClickSend to send transactional messages to my customers. And it has helped me a lot since I have been using it. They also support integration with one of the popular automation software which helped me alot.

Mid Market (51-1000 emp.)
Aug 04, 2021
 Source
Overall Rating:
4.0
RI
Raghava I.
Healthcare Recruiter
Share
"Review for Click Send Fax Gateway"
What do you like best about ClickSend?

Users have effortless access to the SMS, MMS, Email, Voices, FAX, and Messages gateway. You may arrange your customer's birthday and celebration, and consumers are free - no concerns. The personalization of your wants or company needs is accessible.

What do you dislike about ClickSend?

You may add Paypal. They have Stripe for transactions that are not a seamless experience at times. For users, this is a challenge. Paypal is just acceptable and does not generally have difficulties like Stripe.

What problems is ClickSend solving and how is that benefiting you?

It solves our aim of connecting applicants without missing anywhere on weekends and holidays. To preserve a healthy link to business and prospects, follow-ups are necessary promptly. It enables us to get Fax from our suppliers quickly and to do so for our customers

Enterprise (> 1000 emp.)
Jun 25, 2021
 Source
Overall Rating:
4.0
RM
Ratul M.
Accountant
Share
"Why should you use Clicksend fax gateway"
What do you like best about ClickSend?

It's interface is very intuitive and easy to use.

What do you dislike about ClickSend?

Cost for buying premium service may be lower.

What problems is ClickSend solving and how is that benefiting you?

We don't need to use a physical fax machine anymore. It also saves on the paper and printing costs.

Enterprise (> 1000 emp.)
Aug 12, 2020
 Source
Overall Rating:
4.0
HE
Hollie E.
Sales And Service
Share
"My Review on ClickSend Fax Gateway"
What do you like best about ClickSend?

This was a great program to use when I wanted to send fax quick and secure.

What do you dislike about ClickSend?

I dislike how slow it can be sometimes when sending the fax.

What problems is ClickSend solving and how is that benefiting you?

I am able to send and receive faxes quickly and that helps with my work productivity.

Small Business (50 or fewer emp.)
May 06, 2020
 Source
Overall Rating:
4.0
Ramón C. avatar
Ramón C.
Co Founder And Cmo
Share
"An Straightforward SMS gateway"
What do you like best about ClickSend?

We decided to start using ClickSend for 2 main reasons. The first one ClickSend is a pretty easy platform to send SMS you just sign up import your list of contacts, in this case, our users and start to create campaigns, no need to configure through no nothing just like an email marketing platform. The second reason is the price for SMS that is still one of the cheapest prices out there and it decreases the price if you buy more (from 0.045USD down to 0.036USD).

What do you dislike about ClickSend?

As I say is pretty simple even the interface, not that you need a complex platform to send plan text SMS but still they can improve the User Experience. In the other hand, the only thing I can complain is that ClickSend people will approve or not yous SMS messages and most of the time they get approved quickly but it happens to me that I scheduled a Campaign and in my mind, the campaign was sent but If I log in is quite frustrating that the campaign wasn't sent because it wasn't approved. The solution in 90% of the cases is that we forgot to include an opt-out in the message so it shouldn't happen to you if you include it in every campaign you send.

What problems is ClickSend solving and how is that benefiting you?

We have a transportation app in Mexico with more than 130k registered users. We have them filtered in different segments and use different channels of communications from intercom to push notifications, email, and of course, SMS that still it's a very effective communication channel. For transactional SMS we have Twilio or even amazon SMS. But for marketing and notification SMS we need a platform just like ClickSend that could remain pretty similar to emailing tools (as Mailchimp). That's why for us ClickSend was the best option thinking in simplicity and pricing also a plus is that it has connectivity with Zapier so it opens a world of possibilities.

Small Business (50 or fewer emp.)
Sep 05, 2023
 Source
Overall Rating:
3.5
FS
Fred S.
President
Share
"It works well, but it doesnt feel like a mature thought out product."
What do you like best about ClickSend?

The API (Zapier, Make.com) is excellent and it's easy to automate updating your lists. This elimiantes manual updates. Easy to register the number (as is now requreired). Customer support is the absolute best!

What do you dislike about ClickSend?

It is missing basic features. If you get a reply, there's no flag in the Messenger to let you know there's a new text reply. The interface is odd sometimes, not sure why there's a difference between Quick SMS and a Campaign. The Camapign is actually more restrictive and it doesnt allow you to select multiple lists, like the Quick SMS option does. It's odd. There's a delay in sending a message as they reivewed somehow. Other services just send out your message.

What problems is ClickSend solving and how is that benefiting you?

Quick communications with members, getting their rapid responses to issues.

Mid Market (51-1000 emp.)
Aug 02, 2021
 Source
Overall Rating:
3.5
RV
Ramon V.
Help Desk Technician
Share
"ClickSend Fax Gateway"
What do you like best about ClickSend?

The ability to send Fax documents online is a life saver when you have to send an important document and your Fax machine is stuck back in 1999. The new era is digital and having to use Fax format for certain legal scenarios does present a problem for the newer generations, thankfully ClickSend is here to save us from spending money on hardware that we wont really need at the end of the month.

What do you dislike about ClickSend?

Everything about this application is great, the versatility, the fluidity and the completeness.

What problems is ClickSend solving and how is that benefiting you?

The requirement for a fax machine and the spendeture for such equipment can be solved digitally with this application.

Small Business (50 or fewer emp.)
Jan 25, 2023
 Source
Overall Rating:
1.0
LW
Luke W.
Owner
Share
"Terrible customer service. App doesn't even work."
What do you like best about ClickSend?

NOTHING AT ALL. TERRIBLE. BAD CUSTOMER SERVICE. BAD RESPONSE TIME. BAD APP. DON'T WASTE YOUR TIME. THIS IS WHAT YOU GET WHEN YOU TRUST A FOREIGN COMPANY. FIND ANOTHER SERVICE!

What do you dislike about ClickSend?

It took about a month to get the service setup. They would ask me the same questions over and over again and every time I would respond, it would take a week to get and answer from them. Once it finally got set up, it would not integrate with Google Calendar. The only way to speak to tech support is through chat. They said they would have the dev team review the issue and get back to me. FIVE DAYS LATER, I had to ask if there was any progress. Of course, there isn't. DO NOT USE THIS SERVICE!

What problems is ClickSend solving and how is that benefiting you?

NOT SOLVING ANY PROBLEMS AT ALL. JUST CREATING THEM.

Enterprise (> 1000 emp.)
Oct 12, 2021
 Source
Overall Rating:
1.0
CK
Cat K.
Communications Manager
Share
"Really bad customer service and limited functionality in the tool"
What do you like best about ClickSend?

It is very quick and easy to set up an SMS campaign. It only takes about 3 minutes.

What do you dislike about ClickSend?

It took us 9 months just to set up our account and be able to start using it. Our customer service rep was so terrible at communication that it caused significant delays in that process. He would give us different answers to the same questions week to week. Once we finally had our account ready to go, we found out it couldn't even do some of the things we wanted. There are much better SMS marketing tools out there, so I do not recommend this one.

What problems is ClickSend solving and how is that benefiting you?

We didn't really solve any problems with this app.

Small Business (50 or fewer emp.)
Dec 27, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Solid SMS solution"
What do you like best about ClickSend?

We use ClickSend for SMS (text) marketing, and it was easy to set up and get running quickly. Cost-effective and meets the needs of our client. I like that it's easy to upload contacts.

What do you dislike about ClickSend?

I need to be able to select *mutiple* contact lists for an SMS campaign.

What problems is ClickSend solving and how is that benefiting you?

ClickSend is a simple solution to our client's SMS marketing needs.

Small Business (50 or fewer emp.)
Dec 12, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Worth using e-mail platform for businesses"
What do you like best about ClickSend?

Its user-friendly IU&UX creates one of the best experiences for the users and workers on using it. We have been using another software lately, as the team suffered on the user experience, we had to switch. And unfortunately, we have not swicthed to another companions

What do you dislike about ClickSend?

I got many problems on first creating an account because the activation code was not working, but thanks to their team, they directly wrote me back and be punctual on how to solve it.

What problems is ClickSend solving and how is that benefiting you?

The latest solution which I have liked the most, preciously the mails were landing in the spam box even though the recipients were our customers, but now I found huge improvements on it

Small Business (50 or fewer emp.)
Jun 21, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"ClickSend Fax Gateway- Best Way to Send and Receive Fax Online"
What do you like best about ClickSend?

There are numerous things I like about ClickSend Fax Gateway. Let me list them a few below. 1. ClickSend Fax Gateway has ensured there is no more requirement for traditional fax machines. 2. It's a secure way to fax anywhere from any device. 3. Efficient way to send faxes online. 4. Emails can be turned into fax in one click, which is absolutely amazing. 5. The finest email to fax solution which is compatible with every email program. 6. Easy to get replies on our terms.

What do you dislike about ClickSend?

It is serving a lot of purposes as of now. I don't think there is anything to dislike about ClickSend Fax Getaway. Probably the only online fax solution that everyone might be waiting for. Way to go.

What problems is ClickSend solving and how is that benefiting you?

Literally many of my problems have been addressed. I'm able to manage senders easily. This email to fax services is supporting every email provider such as outlook, Gmail, etc. Easy to send fax from computer. Simple to send bulk fax messages.

Small Business (50 or fewer emp.)
Apr 04, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"click send"
What do you like best about ClickSend?

Everything about ClickSend appeals to me. They offer a tonne of functions, but SMS is my favorite. It is very easy to use and has a very user-friendly interface.

What do you dislike about ClickSend?

If numerous users use the same number, it would be excellent to have more sensible routing. Sometimes it may seem that the text is too brief to keep the price low.

What problems is ClickSend solving and how is that benefiting you?

They have the best SMS services that helped me connect with my clients and make them aware of the new tools, offers and services we have added so they cannot miss them. That's the best service to connect with my clients.

Small Business (50 or fewer emp.)
Oct 29, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"More than SMS"
What do you like best about ClickSend?

The best thing about ClickSend is that I have a variety of communication types I can trigger from my CRM via an API connection. These include SMS messages, printed letters in an envelope, email and postcards. Where else can you do that?

What do you dislike about ClickSend?

There's nothing to dislike that ClickSend has control of. US regulations about text messaging changed recently, and that was a bummer... but clicksend was ver communicative about how to prepare for the changes.

What problems is ClickSend solving and how is that benefiting you?

In my business, I often need to use multi-channel communication to ensure that the customer gets the information and can respond. The challenge was having to re-create the content in every channel separately. With ClickSend, I create once and publish everywhere. I can also create campaigns that mix the channels over time.

Small Business (50 or fewer emp.)
Oct 01, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Clicksend review "
What do you like best about ClickSend?

I like the fact that you can have several different campaigns to text. You can send out a large amount of texts or send them out individually.

What do you dislike about ClickSend?

I don't like how it's hard to manage the responses from your text campaign. You don't get a reminder and url link doesn't pull up the conversation when you try to share it.

What problems is ClickSend solving and how is that benefiting you?

We are solving the problem of sending texts messages to multiple people and not having them sent through our personal cell phones. It's nice to be able to send out mass texts.

Small Business (50 or fewer emp.)
Apr 02, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Easy"
What do you like best about ClickSend?

Products that are easy to use and highly integrable

What do you dislike about ClickSend?

Like always, it's a little bit expensive

What problems is ClickSend solving and how is that benefiting you?

Communicate with customers and staff quickly and effectively