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ClickSend
4.1

( 47 )

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ClickSend Reviews & Product Details

ClickSend Overview
What is ClickSend?

ClickSend was built to power billions of messages worldwide and offer a full suite of communications products to help businesses communicate with their customers and staff across multiple channels. The goal is to allow communication on platforms that users have access to on a daily basis, and that they are familiar with. With ClickSend, users have access to SMS and rich messaging to letters and faxes via a single API or dashboard. 

Company ClickSend
Year founded 2013
Company size 51-200 employees
Headquarters Perth, Australia
Social Media
ClickSend Categories on Findstack
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$29.00/month
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What ClickSend is best for?
How does ClickSend compare to SendPulse?
What are the pros and cons of ClickSend?
ClickSend Product Details
Capabilities
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
ClickSend Features
A/B Testing
API Access
Analytics/Reporting
Automated Responses
Bounce Management
Campaign Scheduling
Contact List Import/Export
Custom Fields
Customizable Templates
Deliverability Tools
Drag-and-Drop Editor
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Tracking
Event-Triggered Email
Geolocation Tracking
Integration with CRM
Landing Pages/Web Forms
Mobile Optimized Emails
Multi-channel Marketing
Personalization
Real-Time Analytics
Segmentation
Social Media Integration
Spam Testing
Subscriber Management
Survey/Poll Management
Template Management
Unsubscribe Management
ClickSend Media
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ClickSend 1
ClickSend Screenshots
ClickSend screenshot 1
ClickSend screenshot 2
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 29, 2025
ClickSend Logo
47 ClickSend Reviews
4.1 out of 5
Mid Market (51-1000 emp.)
Sep 20, 2021
 Source
Overall Rating:
4.5
Nandagopal B. avatar
Nandagopal B.
Senior Specialist Global Cap Ex Financial Analysis Ssc
Share
"Finance Associate"
What do you like best about ClickSend?

We will easily send and receive Fax anytime. We can send bulk fax-es within a click. We can upload pdf and edit required text and send the fax seamlessly. We had good customer support whenever we lacks with its features and any issues in Fax system. We love the feature of instantly receiving the Fax from any location. Last but not least, we dont even need fax machine to send the fax-es. Its purely online based tool.

What do you dislike about ClickSend?

Desipte the all good functions, we see latency as an issue due to network slow. It reactes based our internet speed only.

What problems is ClickSend solving and how is that benefiting you?

For the decades, Fax is a traditional way to send and receive letters. We used to send fax to across our customers and all other teams easily within a click. No machine involved, so it saves space in our desk and reducing the congestion. Its online tool helps in seamless maintenance.No Jams(stuck) at all where it will be common for phsysical machines.

Enterprise (> 1000 emp.)
Sep 16, 2021
 Source
Overall Rating:
4.5
Radhika C. avatar
Radhika C.
Software Programmer
Share
"Organizational Fax Requests - ClickSend Fax Gateway makes it easy!"
What do you like best about ClickSend?

ClickSend Fax Gateway gives your organization top-quality request handling when you populate Fax requests. You can handle your demands on different platforms efficiently without the worry of synchronization. I utilize ClickSend Fax Gateway whenever I require a fax of an SOP or Requirements report of the customer.

What do you dislike about ClickSend?

ClickSend Fax Gateway needs improvement in the process of making it convenient to broad-line clients. Sometimes there is pilling up of end-user requirements, so the time to stand-by can prolong. The subscription option is limited, so it has to be enhanced based on client needs.

What problems is ClickSend solving and how is that benefiting you?

For seamless processing of hefty volumes of Fax requests, ClickSend is pretty practical and effective. In organizational standards, it's tough to keep track of diverse end-user demands, and ClickSend Fax Gateway provides the spectacular solution for it. The secure-transmission protocols involved with the processing of Fax are brilliant in ClickSend Fax Gateway.

Small Business (50 or fewer emp.)
Sep 13, 2021
 Source
Overall Rating:
4.5
JF
Jacqueline F.
Marketing Consultant
Share
"Great for faxing online"
What do you like best about ClickSend?

It has a lot of personalization options and it is easy to communicate on it.

What do you dislike about ClickSend?

I wish there were more payment methods to utilize on it.

What problems is ClickSend solving and how is that benefiting you?

Often I need to send something to be signed or that would usually need to be faxed, which is difficult to do. My team and I are enjoying being able to connect with clients on weekends or after hours as needed. We can easily send and receive documents.

Mid Market (51-1000 emp.)
Aug 12, 2020
 Source
Overall Rating:
4.5
Muhammad S. avatar
Muhammad S.
Operations Manager
Share
"Very cost effective electronic fax solution having numerous advanced features"
What do you like best about ClickSend?

Not provided

What do you dislike about ClickSend?

Not provided

What problems is ClickSend solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
Dec 17, 2019
 Source
Overall Rating:
4.5
MR
Mikhail R.
Council Operations Senior Associate
Share
"Excellent SMS gateway for a variety of office needs"
What do you like best about ClickSend?

- Affordability given the robust functionality - Ability to loop as many people as needed into the service - A clear interface that makes sure messages don't get lost

What do you dislike about ClickSend?

- Phone number options in Manhattan, NY are limited - It would be nice if the message dashboard remembered messages for longer than a couple of months

What problems is ClickSend solving and how is that benefiting you?

ClickSend gave us the ability to communicate with our clients in a new way, beyond just email and phone communication. Many of our clients prefer texting and we do not use company-wide phone accounts - and understandably some people on staff would not want to text from their personal numbers. This gives them more options and, ultimately, more responses.

Small Business (50 or fewer emp.)
Oct 01, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Clicksend review "
What do you like best about ClickSend?

I like the fact that you can have several different campaigns to text. You can send out a large amount of texts or send them out individually.

What do you dislike about ClickSend?

I don't like how it's hard to manage the responses from your text campaign. You don't get a reminder and url link doesn't pull up the conversation when you try to share it.

What problems is ClickSend solving and how is that benefiting you?

We are solving the problem of sending texts messages to multiple people and not having them sent through our personal cell phones. It's nice to be able to send out mass texts.

Small Business (50 or fewer emp.)
Apr 06, 2023
 Source
Overall Rating:
4.0
Mukul S. avatar
Mukul S.
Director & Founder
Share
"My Honest Opinion on Clicksend"
What do you like best about ClickSend?

I like best about clicksend is its API functionality.

What do you dislike about ClickSend?

I dislike most about Clicksend is its pricing & its limited customization options.

What problems is ClickSend solving and how is that benefiting you?

Clicksend is solving the problem of communication for businesses by providing a comprehensive communication platform.

Small Business (50 or fewer emp.)
Apr 02, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Easy"
What do you like best about ClickSend?

Products that are easy to use and highly integrable

What do you dislike about ClickSend?

Like always, it's a little bit expensive

What problems is ClickSend solving and how is that benefiting you?

Communicate with customers and staff quickly and effectively

Small Business (50 or fewer emp.)
Mar 31, 2023
 Source
Overall Rating:
4.0
BE
Baylee E.
Founder
Share
"Great Service and Product!"
What do you like best about ClickSend?

The service offered great rates, was user-friendly, and had a straightforward authentication process. As my team required a mass contacting service, I was able to send my first message before lunchtime.

What do you dislike about ClickSend?

I wish there wasn't a character limit for messages. It's frustrating to send multiple messages or edit my content to fit the limit. It would be great if the platform could allow extended notifications, especially for essential communications requiring more detailed explanations.

What problems is ClickSend solving and how is that benefiting you?

Using Click Send, we can send hundreds of customized text messages all at once, and I appreciate the exciting automation features it offers. The ability to schedule messages and receive replies directly to my phone is also a great plus. However, I do wish that there were no character limit for letters as it can be a bit restrictive at times, especially when trying to convey critical information

Mid Market (51-1000 emp.)
Sep 08, 2022
 Source
Overall Rating:
4.0
BJ
Brett J.
Evaluation And Compliance Manager
Share
"ClickSend is a super tool with some limitations"
What do you like best about ClickSend?

I use ClickSend in nonprofits serving individuals who have experienced homelessness. The pricing is good and the UI is intuitive and not challenging to learn or training others how to use.

What do you dislike about ClickSend?

Although ClickSend has several integrations for connecting the app to external third party data sources (Google Sheets, Airtable, et al.), there doesn't seem to be an option for creating and maintaining contact lists from live data. It would be really helpful if I could have a contact from a list be removed from ClickSend if they were dropped from a connected data source, for example.

What problems is ClickSend solving and how is that benefiting you?

ClickSend is a handy tool for quickly and efficiently sending SMS and MMS messages to large numbers of our clients to update them on community events, essential information, and other critical alerts. It's pretty straightforward to use and the pricing is reasonable.