Confluence Reviews: 4.1/5 — Solid Choice

Confluence allows for real time documentation and collaboration. It allows linked locations, information, documents and more. Thus information will able to be clickable, searchable and immediately shared. This has improved how we handle project management.

At times it stalls or fails which is turn makes me repeat already completed work thus ruining efficiently.

Saves time., improves efficiency of daily tasks.

I liked using it to share information at my it office

The editor wasn’t as feature rich as I would’ve liked

Wiki knowledge base

Intuitive and clean approach to team collaboration and organization. Easy to create content and navigate through pages. Tagging functionality is easy to assign work and keep track of responsibilities.

Open-ended and freedom can create chaos if not appropriately governed and controlled. Search functionality is average, so the more the platform is used the more deliberate users must be about how they organize, tag, and use pages.

Confluence is great for it's intended purpose: collaborating across teams. It's had problems when we've used it to do more than that, mainly as acting as a document repository.

The ability to collaborate with different departments that are taking part in the system upgrade and have everything in a central location. Also, the flexibility to customize

The search feature could be improved, hard to find what you're looking for sometimes.

We have an internal system that requires updates and use confluence as a run book.

The ability to tag my teammates is very helpful - skips having to emailing my team about specific posts that they need to read. Also having ways to integrate certain features like Google Sheets is also handy.

The new layout took some getting used to but with practice it's gotten better. Not as intuitive as the older layout.

Centralized knowledge base for internal teams.

I have access to the post or information I want to see.

It can be a little disorganized. Information can sometimes be hard to find.

I get to keep track of opportunities for projects of other branches. I have now more information and post of other teams.

The macros included are very convenient. For example, having a group of text that’s able to be collapsed and expanded is very convenient as knowledge base pages can get very lengthy. Additionally, flow charts and other diagrams can be easily created and integrated into the page.

User interface when manipulating pages can be frustrating. When creating a page, it doesn’t allow you to select where you would like that page to be created so after it’s completed, you have to search for where it was uploaded to and then reorder it.

Documentation is always a constant struggle, but we’re getting somewhere with Confluence (after you learn how to create good pages!)

Ability to access multiple pages and reference materials. A centralized repository for information. It is easy to access and utilize once you get a feel for it.

Takes a bit to learn navigation. Interface is not intuitive at times. When initially learning to use the product, it took me time to find documentation.

Putting information into one place that is accessible. It works as a central hub.

Pages allow multiple users to edit and contribute at the same time. The macros are powerful. Eveeyone had access to tge same information.

The notification emails could ge a little better. Sometime i click the link and go to the page but its no clear what is new information.

Designs are in a central place and easily accessable.

I really appreciate all of Confluence's features. My favorite is the ability to rank stories with points, based on what my team and I decide in our Scrum sprint planning meeting.

It is easy to create duplicate stories and not notice them until way later. It would be nice if Confluence had some way of recognizing this before duplicates are added.

Confluence improved our sprint planning, making Scrum super easy for us. It has everything in one place, making everything super easy to collaborate with the rest of the team.

ease of integration with all atlassian tools like jira and bitbucket. you set up your sprint a task and connect the task to the confluence to the branch and finally to the realease

basically as a wiki tool it doesnt have anything more that other wikis, something extra. its ok

we need documentation so that when one person leaves the rest can know what happened. same for new employee hires

I like how easy it is for everyone to update. It doesn’t require coding knowledge unlike other websites

I dislike that the site sometimes looks too plain

Team collaboration mostly. We’ve been able to create how-tos to keep everyone in line with how the business wants to function

Single repository for all project information

I dont have any thing to dislike this product

version control of documentation

There are a lot of functionalities, one always will answer our needs.

Sometimes is difficult to find the solutions. For some utilities people need to be experts.

Team organization. All my company started to use Confluence and the main solution was sharing information between the branches.

I like how easy it is to navigate through the product and how structured it can be as far as information storage goes.

It's very basic, but functional! I suppose a color change/modern layout would be something nice to see.

The wikipedia of information for our company.

Being able to create different directories of information.

That is in not the most user friendly experience

Being able to have different types of documentation of different processes available

Very powerful tool for hosting and sharing data. Confluence works best in a way that you can keep updating your knowledge share according to the tool protocols and standards.

Confluence is a complete tool in itslf and I don’t think there is anything that I not like about it.

I used Confluence to post my knowledge share with others and also accessed other users knowledge pool to gain functionality about my system and functionality.

Confluence is a great tool to store and retrieve useful information. One can upload or write attained knowledge on a particular subject and post on the confluence so that others who are authorized fo that piece of information can also read it and understand it.

Good tool with great capabilities. There was nothing that I disliked about Confluence.

I used confluence to read and write useful project related topics/ information that helped me better understanding of the project and at the same time sharing my knowledge with others too.

The layout and functionalities. Allows for clear content presentation.

User documentation is insufficient. Learning curve upfront is somewhat time consuming

Documentation platform. One-stop place for process documentations.

Easy to set up and get running, good visual layout, does its job

Lack of customization, poor customer support and hard to load pages

Communication and organization

It's assorting features are amazing, never knew it can be so easy to work on documents.

Have not used it for long enough to dislike something about it.

Telecom Software documentations

Confluence has the ability to be deployed either in the cloud or on-prem. We have decided the on-prem solution which is more convenient.

Configuration can be complex if you do not have the relevant knowledge in house.

We have deployed confluence to have a common platform to share documentation, project and it is also used a our internal KB. Thanks to many add-in and side application from Atlassian, we also have the ability to track tasks and progresses of other teams. It really help to track project in a large environment especially when teams are spread all over the globe.

The intuitive UI. I almost always know exactly where to find everything. I also really like how you can link with JIRA related issues.

Organization of wiki pages. If you have a lot of pages it’s easy for it to get over cumbersome to manage all of them.

My company is using Confluence as a way to write/manage blog posts, take meeting minutes, design product specs and organize company wikis.

It's an easy, central place for team communication and has great integration if your teams use JIRA. If you get to know the widget options, there are a lot of different variations of pages you can create.

The editing capabilities could be improved; it's a bit clunky at times to make changes to pages, which I think results in some of our pages getting out of date.

It's helped us track project risks - the pages that roll up (ex: decision log) are extremely beneficial. Benefits include better client communication because both organizations can easily access information.

I like the ease of use of Confluence. It is has a ton of built in templates and plugins and many more that can be installed.

The default editor is lacking in a lot of formatting features. There are a number of "rich text" things that other editors do that it doesnt by default.

We use Confluence for all our documentation needs.

What I like best about Confluence is that everything I need to discuss with my team is all in one convienent place. Everyone can access and share their ideas with one another.

There really isn’t anything I can think that I dislike about Confluence. Sometimes there are glitches in the application software, but nothing that is not able to be managed.

As I said above, everything is all in one place for my team to be able to collaborate effectively. We are able to stay organized and work better together. An idea can easily be generated and shared using this software.

User friendly and intuitive to navigate.

Frankly I don’t like that teammates don’t use it as consistently as they should!

Cross collaboration of teams located in different locations.

I like how one can customize the confluence front page to be a lot more customer friendly than just lists and tasks

Navigation can sometimes be confusing, especially if you have a customized home page

Collaboration work space, tracking of initiatives and tasks

It is really great for organization and having all things in ONE place - amazing tool for keeping all training materials in one place!

Its a little basic, kind of plain user interface.

Probably the biggest problem is that you have to go to a lengthy URL instead of something really easy to remember and type - and its not always clear how to get to each part of Confluence (different tools)

Confluence is a good tool for an intranet and internal systems of keeping data, updating data, sharing data, reviewing project plans, and more. It is a collaborative tool and I am continually learning about its features and capabilities. It seems to have a few plug-ins and you can brand it at your own organization. I feel like it is pretty user friendly. I would recommend it.

It is new to me so of course it is a change to learn something new compared to what I am used to which is Sharepoint. I like that you can copy and use templates, if you have a repetitive task then you don't need to continue to do the same thing over and over again from scratch. You can control access and admin rights. The designs seem to be fresh and current. Not much I dislike about this product.

Knowledge Management I would see is the most basic problem being solved. It is a great tool for uploading all sorts of documents you can share and assist in version control versus sharing data through email. I think all organizations need something similar to this.