Crazy Egg Reviews: 4.2/5 — Solid Choice

Easy to use. Great information for showing the client that current design is having a negative impact on conversions. Great customer service.

Confusion over the tracking script implementation

Website design issues which are having an negative impact on the user experience and conversions.

In less than an hour I was contacted by a wonderful agent and she has helped me more than I could have hoped.

nothing. was all great. honestly. thanks.

Installation of the tracking and debugging my site.

What I like best about Crazy Egg is just how much data you can get from this site. I love how you can easily see exactly where your users are viewing your site and how it allows you to see videos of exactly what a user was going on a webpage.

There’s not actually much I dislike about Crazy Egg. Though if I had to give one aspect I didn’t love, it would be at first it felt a little tedious getting everything set up. Though once you get used to how the site works, overall, it’s very easy to navigate and use.

The problems I was solving with Crazy Egg, were that we needed to gain more insight about how our users would actually use our website. We wanted to know exactly where users were spending their time and what aspects of a webpage would being viewed and clicked on the most. This overall aspect also ended up being the major benefit, when we would see certain areas on a site that didn’t get much attention (by viewing the heat map), we were able to make changes to our site & test if that made a difference.

What I like best about this site is how effective it is, overall. I love being able to see exactly where users are looking at a web page. It's a very powerful application/site to utilize when you're trying to optimize a website/page.

The only thing I disliked about Crazy Egg is that sometimes when logging into the account, the page would move a little slower than I would have liked. Though I think this may have been because there was a lot of content being reviewed, when I would log in.

The problems I was solving with Crazy Egg were to see exactly what (on a web page) drew the users attention. The major benefit of Crazy Egg was discovering exactly where (on a web page) our users seemed to focus their time. This allowed us to make changes and adjustments based on actual user activity.

Crazy egg is incredible for showing the heatmaps and for understanding the behavior of the clients.

The limits of snapshots, but it's understandable, as the snapshots must have a limit.

I can see the behavioral patterns of the users on the pages we are building.

Quick and easy way to assess the site's activity based on user interaction, which helps to guide UX design decisions.

Cost of the enterprise version, even it's a little cheaper than the competitor. Scrollmaps colour coding is a little confusing. When Performing a google search on your product, we see Hotjar as the first result.

We were trying to investigate how a placement of a certain CTA button will affect our conversion rate. Crazy egg gave us the insight that the initial placement was incorrect,

I like that CrazyEgg is super simple to use. The set up and installation is quick and painless since you can utilize Google Tag Manager and not have to get a web developer involved to install the one time code snippet. I also really like how CrazyEgg's reporting dashboard is even more simple to use. The results are straight forward and easy to read. The latest updates of Crazy Egg's user interface has made the tool even easier to use.

Sometimes snapshot setups can be tricky when it comes to more complex tracking, like multiple devices and omitting pop ups. I also wish there was a little more support from a CrazyEgg representative to check to see if we're using the tool to its full ability. I have a feeling there is a ton of value that CrazyEgg can provide that our team doesn't know how to discover.

CrazyEgg is helping our team understand UX problems. We often times marry the heatmaps or clickmaps with web analytics data to paint a clearer picture. Ultimately, Crazy Egg is helping our team improve our online experience and increase brand advocacy.

I love the videos more than anything. The videos really show me the customer journey and puts me in the shoes of the customer, which helps me figure out how to better communicate with them. If i see they a large set of them are all going to one page after the landing page, then I know I need to put that information on the landing page so that I keep them engaged. I also love the A/B test but wish it were easier to make it look more in line with design and font with the site.

The A/B test. I love-hate it. I love what it can do for simple things, like changing up messaging, or hiding elements. BUT I hate how hard it is to switch out creative assets like images and have it not make the design of the site look wonky.

CRO problems. One problem was that we saw everyone going from a landing page to a page called life mode, and then leaving our site altogether after life mode. From CrazyEgg, I was able to see why people were leaving thes ite after the life mode page. I had no interaction for them on that page. I added buttons, more information about life mode, blog posts from our site, and videos, and saw immediate positive results.

Crazy Egg is super simple -- once setup, it begins collections all sorts of data right away such as where your site visitors are clicking, scrolling, etc. I look once a week or so on key landing pages and pages and we make informed adjustments derived from the what we see and infer.

Nothing in particular. We have some ideas for the product to evolve even further but there is no one feature that I dislike.

We use CrazyEgg to improve our performance with our ad campaigns (mainly Google Ads), and we use it to inform our team on various site improvements we can make over time to fight off stagnation.

Crazy has provided us brand many customer insights and observations for UX on our web sites. The video capture is amazing capturing user movement as if we were in a focus group. A great tool to have in your arsenal.

I wish there was a way to export or download the heatmap image as one piece

UX and future designs