Creatio Reviews & Product Details

Creatio gives us the freedom to truly drive our business and guide our users in the same direction without our users feeling a "big brother" presence. The Creatio team is constantly driving themselves as well to produce a product that is stimulating to the end user as well.

Having to deploy some updates in a package is a bit tedious at times, but that comes with the size of our business and we realize it is a necessary evil.

Creatio is enabling our business to give more time back to our sales pros by giving them more detailed engagement in areas such as lead engagement, automated opportunities, and even specific segments of their customers that need attention based on data we determine in our BI tool which integrates with Creatio.

We are in the service sector and Creatio has been instrumental in addressing our challenges. Not only do they provide technologies, but also they make sure that we as business benefit from using the platform.

Getting the hang of all Creatio's tricks took some time. But once we got the essence, it was worth the hustle.

Our corporate customer satisfaction soared with Creatio. It’s now easy to manage all our interactions, see each touchpoint with every customer, forecast sales, budget our operational spending, and adjust strategy in response to the market needs.

we’ve automated our core business processes with Creatio CRM. as a result, our team enjoys super smooth process flows and enjoys transparency provided thanks to a unified environment for all data.

I don’t like their UI. especially the process designer looks outdated to me.

Creatio came in clutch for our cargo taxi services. it eliminated manual headaches – automation significantly upgraded our tracking and forecasting game. with this CRM, we elevated our customer experience and optimized moves with data-driven insights. bottom line, Creatio's platform amped up our efficiency and client satisfaction.

Response to recommendations and continuing support, adaptability, ease of use. It has been great to take the base features and customize to our unique situations.

Still missing a few key features of its competitiors and some of the legacy systems require additional time to implement into the new FreedomUI since we have had creatio a long time.

The need for an adaptible business process to track both issues and new customer implementations as well

The great customer support is the highlight of Creatio for me. The fast response times, coupled with a knowledgeable support team, ensures that any questions or issues are resolved promptly and efficiently. Creatio is a critical part of our day to day business operations. It is used heavily by our team and it is vital that it is always availble and working as intended. The reliability of Creatio is so pivital and they excel at this.

The upgrades that Creatio make have a mixed benefit. While it means there are lots of new features and functionality, things we put in place a long time ago are possibly no longer the best implementation. This results in either using an outdated implentation or spending the time to update what we have in place. Just about everything flows well between versions in terms of interoperability though.

Management of support tickets. Integration with thrid party APIs to help streamline our processes. It acts as our customer database and is a key part of our record keeping system. Our support and service teams deal with a large flow of emails and everything moves through Creatio. It would be impossible to control everything without it.

Creatio allows you to customize from top to bottom using low-code tools. Changes can be made with little to no programming knowledge saving both time and money. Creatio also has some great partners for more complex implementations and their support/customer success teams are top-notch.

Many online reference materials are either outdated or difficult to understand for those with limited programming experience. It would be helpful to revisit these documents and include sample videos.

Creatio supports our Sales Team through their sales cycle. Many of the processes which were previously manual operations have now been automated, giving back time to focus on driving additional sales.

Studio Creatio simplifies and streamlines our software development lifecycle. It makes debugging, testing, and deployment process so much easier. This tool provides access to the information about the apps created and their development. I can even revert to previous versions, which I love.

Сan’t think of anything bad at the moment.

We had a rising demand for digital transformation, as an enterprise company we faced the challenge of not having enough skilled developers. Studio Creatio helped us solve this problem and now we have people from different business units that can now easily jump into the project and, for example, build and automate the needed process.

For us the main advantages of Creatio are that the system is flexible and easily customizable. We were looking for replacements for several legacy systems running in parallel (maintaining customer details, invoicing and for CRM and sales matters). We were able to easily adapt Creatio to our requirements and received competent support from the manufacturer and the project partner involved, for example on the subject of interfaces and integrations. Creatio proved to be a powerful system that not only serves as CRM software, but also enables us to structure, control and evaluate processes.

There was no Sharepoint integration out of the box. Outlook integration is there, but could be improved. A translation of the user interface into German is available, but incomplete, so that additional work had to be done here.

We were able to avoid the effort of operating multiple parallel systems (multiple maintenance of data, synchronization of the data, maintenance of the softwares). At the same time, we achieve a better overview and understanding of customer needs.

Creatio enables our business users to create workflows customized to their needs without requiring technical knowledge. It also helped us replace our old CRM and marketing automation solutions into a single platform with one source of truth for our data

There was one sales data vendor that we subscribed to where the integration was not available in the Creatio marketplace. Creatio built a custom integration for us.

We wanted to be able to create more automation and workflows on our CRM and Marketing. Business users can now create workflows on the fly without needing technical knowledge, helping us save time and increase efficiency.

Creatio's low-code/no-code capabilities make it possible to gain autonomy and efficiency, projects that used to take months are now completed in weeks or even days. The marketing tools are impressive, as well as the way Creatio offers a global approach, from initial lead generation to customer support and the entire sales process.

As a low-code platform, Creatio offers great freedom to users. Low-code means great opportunities and acceleration for creating new features and applications, but it doesn't mean that you can create anything in a snap, and this can be a bit frustrating.

Creatio has become a core component of our business. In my particular case, I manage almost all of our direct marketing activities via the Creatio platform. The ease of use as well as the overall capabilities are really appreciated.