Databox Reviews & Product Details
Databox is a cloud-based business analytics tool that lets users create custom analytics dashboards incorporating data from multiple sources, viewable from any device. The platform is specifically designed for high-level executives, analysts, and marketers, and makes navigation easy through single-click integrations, the advanced settings for unique metrics, and time intervals that can be modified and tailored to your needs.
| Capabilities |
|
|---|---|
| Segment |
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
The Integrations are well considered and having an open API will mean that we can continue to use Databox with new and custom data sources.
The free trial is limited to 2 data sources, this limits the initial testing functionality and cross reporting that is key in determining if Databox is the right platform.
Easy to access top level KPI's across the whole business.
Simple, good looking and seems to be a good fit
Not enough connectrs to test the free version
communication
It was a good system and easy to use. We had it connected to many different datasources. The team had been helpful in the past.
they sent me an email as my subscription payment method was declined due to a new card. The link in the email presented me with a box to enter my credit card details which I entered the new one and entered it. Then about 5 minutes later I recived a bill for $6,900 Australian dollars for a year! I never had a yearly subscription and they changed it without my concent in a very misleading and infact fraudulent way, without showing me. I have since spent a week trying to get their billing team to reverse it but they have not and now I've spent 4 hours with my bank disputing the transaction. They obviously thought that getting the year in advance was worth me writing this review. They have now lost a customer who would have spent that over the next year anyway and beyond. Absolutly unscrupulous and dishonest.
Analytics from different data sources
The training videos were a good idea but poorly done, meaning the trainers were wooden and not engaging.
Every time I went to the dashboard, the link to my LinkedIn, Facebook, and other accounts were broken. Every time! Then, when I tried to cancel, the bait and switch. I am paying for another full year of crappy service. Here is the quote: "We can help you and your Team use Databox for the remaining time however, we can't offer refunds." Great customer service.
No one could really help with the disconnecting so it was just part of the routine of how I used the service.
