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Deel Reviews: 4.8/5 — Highly Rated
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Deel Pros and Cons
- Easy-to-use platform
- Great customer service
- Well-designed and user-friendly
- Base product is affordable
- Adding features raises cost
- Some countries only have access to SWIFT, which can be costly.
Deel is an extensive software package that combines all the tools needed for payroll and HR management. It offers a wide range of features and functions that are essential for businesses of all sizes. Whether you need to onboard employees, manage payroll, or handle HR tasks, Deel provides a comprehensive solution.
Key Features and Functionalities
- Fast and Efficient Onboarding: Deel offers tools for seamless onboarding, making it easy to bring new employees into your organization.
- Global Payroll: With Deel, you can easily manage payroll on a global scale, ensuring that employees are paid accurately and on time.
- HR Features: Deel includes a variety of HR features, such as employee management, time tracking, and performance evaluation.
- Dynamic Graphics: The software utilizes dynamic graphics to present data in an engaging and visually appealing manner.
- User-Friendly Interface: Deel’s interface is designed to be intuitive and user-friendly, requiring minimal training to navigate and utilize its features.
User Interface
Deel’s user interface is clean, modern, and easy to navigate. The software has a simple but powerful design that allows users to quickly access the features they need. The use of dynamic graphics enhances the presentation of data, making it more enjoyable to work with. Overall, the interface is intuitive and requires minimal training to get up to speed with the Deel workspace.
Support
Deel provides reliable support to its users. The software offers a variety of support channels, including live chat for instant assistance. Additionally, there is a comprehensive help hub available online, providing users with an overview of the software, insights on specific business needs, and information for contractors and employees. The support team is available 24/7, ensuring that users can get the help they need whenever they need it.
Pricing and Value
Deel provides a flexible pricing model that offers different options based on your company’s requirements. Here are the pricing details:
- No-Fee Basis for Smaller Concerns: If your company has 200 employees or fewer, you can use Deel on a no-fee basis. This makes it an attractive option for smaller businesses looking for a cost-effective solution.
- Tailored Packages for Larger Companies: For companies with greater needs, Deel offers customized packages. You can contact the Deel sales team to get a quote and discuss your specific requirements. The pricing for these packages will depend on the features and functionalities you need. Deel offers contractor management (with a free tier available) and Employer of Record services — see Deel pricing for current rates.
Even in its most basic form, Deel provides essential tools such as payroll management, payslips, compliance documentation, and other necessary documents to ensure smooth operations for both employees and businesses.
The pricing structure of Deel allows businesses to choose the package that best suits their needs and budget. Smaller concerns can take advantage of the no-fee option, while larger companies can benefit from tailored packages. This flexibility ensures that businesses of all sizes can access the necessary tools for efficient payroll and HR management.
Please note that the pricing mentioned here is based on the information provided and may be subject to change. It’s always recommended to reach out to the Deel sales team for the most accurate and up-to-date pricing details.
Competition
Deel faces competition from other payroll and HR software solutions such as Gusto, Rippling, Remote, and Oyster. However, what sets Deel apart is its simplicity and user-friendly interface. While other software tools may have similar features, Deel’s intuitive design and powerful tools make it a standout choice for businesses looking for an efficient and easy-to-use solution.
Bottom Line
Deel has since expanded beyond payroll into a full HR platform, adding Deel HR, Deel Engage, and AI-powered compliance tools.
In conclusion, Deel is a comprehensive software tool that offers a range of features and functionalities for payroll and HR management. With its user-friendly interface, reliable support, and competitive pricing, Deel is a valuable solution for businesses of all sizes. Whether you’re onboarding new employees, managing payroll, or handling HR tasks, Deel provides the tools you need to streamline your processes and improve efficiency.
Compare Deel with other popular tools in the same category.
Nice and intuitive UI. You'll easily find all the features you are looking for. It comes with all thee features you need and more.
There are some features that were not there from day 1. Those have since been added.
They are continually adding new features that such as expenses.
Ability to send money blazingly fast. Low fees
That money income not instantly 😄. It's a joke
For me Deel solves problems with finance control
Deel helps me manage my contracts online, and safely, and get my payments on time.
The only thing, I think they should improve is the accepted countries, there are some good countries that are not allowed yet to use Deel.
It solves the problem of companies that are not allowed to hire foreigners, giving them the opportunity to sign contract safely
As someone new working for an international company Deel made it simple to receive my payments. With the help of HR department, I don´t have anything to complain.
Actually the easiest way to receive payments are in bank account. But since my company don´t have that in my country, Deel is a great choice.
I had a problem once but the chat answered me really fast
Deel has an easy-to-use platform. You can integrate various tools, set up auto payments, and easily track your team members' onboarding status. We barely have to log in because we know Deel is taking care of our workload.
Their mobility has recently expanded their scope and taken on more volume, which is good. However, gathering all the information needed for a potential candidate took longer than we'd like - especially in the competitive job market.
We have a smaller company and a very lean operations/HR team. Deel not only frees up our team's time and lessens our workload but also provides the team peace of mind.
Having my money, on time. Also automated invoiced, see what's paid or to be invoiced soon.
Nothing much. I don't see anything that I dislike on Deel.
Creating the invoices, getting paid, nothing to do in my workflow to get the money from my clients.
Deel has helpful and informed staff, a great platform for managing team members and better employee benefits offerings than their competitors. The team was supportive before, during, and after implementation.
Some of Deel's payroll policies are cumbersome for third-country nationals who prefer to be paid in other than local currencies. In some countries where we work, Deel is not yet set up for business.
Deel is helping us to employ and pay our globally asynchronous team compliantly. They ensure our employees and organization have everything we need to follow the law.
Everything works pretty well, and Deel does what I expect it to do and even some more. Entering hours is easy, and withdrawing money is easy; it simply works. The Deel-benefits are also very nice and probably useful for many (if not for me personally). So far when problems arose, it was always easy to make contact with Deel, and mostly I feel taken care of. It's a very useful tool that is making my work a lot easier. The site itself is working well, and I don't think there is much that I feel is missing when I'm using it.
It just has some minor bugs from time to time, but those tend to get fixed soon and contact to Deel is easy. One bigger annoyance is the fact that every time you log in, you have to go through the 2FA process, which, while safe, becomes very tedious when required to log hours daily
The process of working as a contractor for a US company as a non-US citizen can be quite complicated - Deel makes all of that entirely easy and leaves little work for me. It's also an easy way to avoid any bureaucracy when it comes to setting up invoices, I basically have to do nothing by myself, which is amazing and saves me hours of tedious office work every month.
Deel has a well structured product and a very helpful team. always there to answer our questions round the clock.
The process of getting people on board was complex and there was still a good part of the legal aspects we had to understand and assess on our side.
Deel has helped us get people on board in the US without the need of hiring them. This helped us start in the market and validate that we'll want to continue our growth there and eventually hire a team to support our growth internally.
Deel takes care of all requirements for international employees.
User interface can be confusing and not intuitive. Until I found my relationship partner (I inherited Deel), it was really difficult to get a hold of a human on the general support channels and took a long time for them to get back to me and resolve my issues.
Deel helped us hire international employees in Canada in Australia, eliminating the headache of international hiring.
Deel is very easy and understandable to use and helps if you do not want to hire employees in their country of origin and do not want to open a local office there. If you get stuck here, you have competent contact persons. In our case it was Celestyna Fuhr. The exchange was always quick, professional and to the point.
Sometimes it is challenging when you have another company in between (e.g. GoGlobal). The exchange was always quick, professional and to the point. In some cases, it would be good that a short briefing on the part of Deel takes place beforehand so that you can better find your way around the platform and enter the desired things as intended.
Deel is adding more and more locations to become even more attractive. This also makes it easier for us customers, as we then only have one contact person who is familiar with the regulations (legal and social) in the country.
The customer service from start to finish has been the best part of the onboarding to running your first payroll. They are attentive, communicative, reliable and very reassuring throughout the process. When they say they are going to work on an issue or when they try to resolve a problem, they REALLY try. You might not get an immediate solution, but the fact that they update you consistently shows they are dedicated and here to assist. It's very reassuring that their customer support and onboarding team takes great lengths to help you with your success, even if there are software bumps along the way. In the Fintech industry, it's one of the best international payroll software I've found when shopping around. The plaform design is relatively easy to use and navigate. As of Nov 2022, they seem to have hired smart and invested employees.
The software can be buggy sometimes, making the platform a bit confusing. For example, a bug I ran into, which they worked on, was that the platform reflected more invoices than were entered into the system, which stopped me from running payroll as it looked like the system was going to pay the freelancer multiple times for one invoice. It took them a day or so to resolve the issue, which wasn't bad.
Deel helped us explore hiring employees internationally. It's relieved us from the daunting liabilities, taxes and HR issues when wanting to hire internationally.
Responsive customer service and helpful in solving problems
Sometimes the platform is not flexible, and we need to contact customer service to solve issues. Some random issues with Xero integration mapping (tracking)
We were not aware that an EOR payment has an cut-off timing and promised our new starter that they will get pay at EOM without waiting until the end of next month. Deel able to assist to create a one-off payment for this employee.
The online platform allows us to have visibility on all hires status, onboarding and payments. I appreciate the platform being pretty much self service (unlike their competitors where all communication goes via email).
It's difficult to customise contracts. Our onboarding and CSM are great but the general service of the Customer Support team is lacking. They don't understand the questions, or they answer partially or they miss the point of the question. The built in chat is also lacking, it gets stuck frequently.
Deel allows us to hire remote employees in most countries where we need it, do it fast and at an affordable price,
I like that our company does not have to worry about international laws and regulations, payroll and contracts are easy to fulfill, system is easy to navigate.
At times, customer support is unable to answer questions, the system is incapable of complicated contracts or questions, and the administrative piece is expensive.
Signing international contracts so that we do not need to review international laws and regulations. It also creates a payment portal outside of international wires and owns liability of direct deposit information.
Easy to use, good support that is quick and responsive to support requests.
Cannot align all payments since not all countries under the same registration. but partly our issue since employee refuses to switch.
Always available to help support with very quick response times.
The best thing about Deel is that it exists! We desperately needed a platform that would allow us to hire international employees and contractors and had no idea where to start in terms of international labor compliance.
Once you get rolling, it's pretty simple, but the onboarding is not so straightforward. For example, when you create a contract for a new contractor, there are a bunch of steps to take, but it's not clear from the homepage what those steps are or even that you have any action steps to take. You have to go into each contract and take action from there.
The biggest issue we had was how to be compliant with international labor laws in all the different countries we wanted to hire talent from. Deel Shield allows us to hire international contractors and minimizes our risk of noncompliance. Gamechanger.
The ease of creating contracts in multiple locations, but I have to add that upon further legal review we found some contracts may not be fully aligned with local employment laws which can be a bit concerning.
Initially the lack of reliable customer support but that has drastically improved since we were assigned a CSM. I often feel we have unique one-off situations that neither Deel nor we are familiar with so solving more complex issues can be very time cosuming.
As we have team members in 11 states, Deel is allowing us to scale international without having to establish local entities. Deel also makes it easy to pay our international team.
- setting up a contract in deel is super easy - good overview of the contracts - help center is super fast and competent - a good relationship with our customer manager Georg Primetshofer
- I would love to have access to the contract templates - We had issues in the beginning with having 2 companies as the invoice address, to solve the issue took us long time
Hiring in different countries with having a "legal" partner.
Onboarding was easy and I always get a reply to my questions in the promised time frame. When I nees some time of it's very easy to do so and payment is always on time.
I am not a fan of using forms to get in contact with my provider. I have to say that everything is worked out pretty fast, but - as mentioned - not a fan of forms.
Deel is helping me to hire amazing talent from all over the world. No need to work out conplicated working contracts and to know everything about the law in the country I am hiring.
We have a dedicated account, an easy platform and fast processes
At the moment nothing, everything it's really satisfying
We do not have a legal entity in many countries and without deel for us would be not possible to hire People there
-Integrates with multiple platforms -they recently M&A a platform called Roots which creates a one-time stop shop for HR professionals to use
-limited health benefits and fees are sometimes not transparent
Centralizing all global payroll and employment datas
Deel has streamlined our process for hiring employees where we do not have a legal entity, which has been super helpful. In addition to this Deel makes sure that all employees hired, have their right to work documentation/compliance documentation - which is an important aspect of HR.
Deel is a relatively new platform meaning there are some features that have not yet been developed or implemented yet. Because of this sometimes the Deel Platform is not as intuitive or user friendly as it could be.
Onboarding - Deel Handles all our onboarding for employees hired through them, which gives the people ops team time to focus on other tasks Compliance - Ensure the compliance aspect is upheld Benefits - providing employees with the option of health insurance Visa - assisting with the visa process
Deel's platform and smooth onboarding process is their biggest strength. Deel's focus is definitely on the usability and automatisation of processes on their platform, making it easy for new hires to go through this onboarding process. The fast responses of Deel's support team is great, although more difficult complex requests do take some time to get resolved.
Whilst Deel has a great platform, there are some concerns with more complex requests that involve the wider team. For example, having to involve the wider legal or finance teams will result in your query/concern taking weeks rather than days.
Our partnership with our Customer Success Manager has increased awareness and resolution speed of these problems. Through this partnership, I managed to resolve queries faster, leading to more engaged employees.
The support offered by the Account Manager is surely extremely valuable. Secondly, the platform is quite complete, offers quite some functionalities and is thorough in onboarding and offboarding process. I also particularly like all the insights offered by Deel when it comes to hiring employees all over the world.
The platform could be more transparent, especially when it comes to change requests to the employees' contracts (i.e. showing all of the steps and timeline in a better way).
Allowing the company to break geographical barriers, and being able to hire employees regarldess of where they are located, without the need for them to relocate.
It's amazing how available, nice and patient our CSM is. It's so great since we're not a huge enterprise in Deel, but we still receive A-Level service.
Unfortunately I wasn't very happy with the pricing and service around mobility/visa aspects.
Deel solves all the issues that can occur when hiring internationally: local labor law, different currencies, different cost centers etc. Here, the invoicing is easy and there are no markets that they wouldn't be super helpful around.
Deel helps us employ people from all around the globe, in a rather easy way. Deel solves the challenge with remote employees, by not having to open different entities or offices anywhere.
They are pretty strict in the way they do things, there is no flexity, only templates they provide and you can choose from.
having employees from all around the globe, in an easy way
The time to withdraw and receive my money, is easy and fast... most like 1 day to receive.
The dolar value is not the market value this is bad because i lost some money in the transaction and plus the deel fee.
Deel is helping me receive money from another country
Deel makes it accessible to hire people from all around the world. It's ease of access and support guides allow difficult hiring topics to become manageable and clear. Our Customer Success Manager 'Maxine' goes above and beyond to ensure our People Team our comfortable with the platform and she is always at hand to help resolve any issues/questions we may have. Having her to go to for support, changed our entire perception of DEEL and encouraged us to stick with the platform instead of moving to competitors.
I wish the support on live chat were more reliable. There have been many times, when support have promised to get back to me 'within 1-2 business day' on an issue and I sometimes never receive the information. I also do not enjoy the rigidness when it comes to employee payment cut-off dates.
- DEEL is solving our problem of hiring in countries without an entity. It benefits us, because we are able to high top talent from around the globe. - Correctly (legally) terminating employee contracts. This benefits us by taking the legal pressure off our hands and allowing us spend our energies on building our start-up.
The onboarding team at Deel is great. Very patient and quick to respond with solutions in mind.
The compliance department could do with better procedures or transparancy.
Deel is streamlining payments for over 50 contractors.
