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Discourse Reviews: 4.0/5 — Solid Choice
Discourse is a great tool for creating online forum experiences. The Discourse ecosystem is designed to be easy to use and user-friendly, with a range of features like spam blocking, moderation, and notifications. The open-source environment also integrates with tools like Slack, Zendesk, and WordPress. The platform supports convenient forum design and provides a range of native integrations, automatic trust systems, and a comprehensive reporting dashboard where users learn more forum trends to help them learn more about the audience and drive more insightful discussions.
| Capabilities |
API
CLI
OSS
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, On-Premise Linux |
| Training | Documentation |
| Languages | English |
Discourse Pros and Cons
- Open source environment gives users more control
- Simple user interface for creators and forum users
- Automatic trust system minimizes spam
- Limited to only forum functionality
- Open source environment requires coding knowledge.
Compare Discourse with other popular tools in the same category.
My favorite part of the software is being able to tag things to search for them later. I also like that you can organize discussions and topics to your liking.
It takes a while to get used to and customize to your liking. For example, you can assign trust levels to each user and organize things but you have to play with it a little bit before getting the hang of it. I suggest having a training day or a week so that everyone can get used to it.
Whenever we have new training information or resources we use Discourse to ask questions, keep in contact with each other regarding future events, and learn more about our training material.
This software is great because it allows you to leave comments on whatever you feel and also interact with other users on any board or site that your on. It is very user friendly.
It can be confusing for first time users starting out because it's not the easiest with the load time after writing a comment.
You can see any feedback that customers, consumers or clients have about your uploads or products which is great for traffic.
This worked ok as a mailing list and enjoyed the forum option for fans to get engaged. It offers a unique tool that is why we chose the platform, but wish it could have done more so we could use it as a platform for multiple efforts.
....but for it to compete with other platform options, it needed more tools and options for increased usability. I would rather have one platform that manages several things, then have to use 3 including Discourse.
Simple way to send emails and liked the discussion forum options.
Easy to log on, summarizes and condenses threads, blocks unwanted spam threats, is modern and versitile
The pricing tiers are a tad on the expensive side
Streamlining our needs in Marketing; i.e.: Direct mailers, etc. all while satisfying the needs in other areas so that we can focus on other main criteria for business
I like that i was able to communicate with co workers through private chats or forums.
I found it easy to use and found no dislikes
Able to ask supervisors for help with just a click of a button
Best forum/discussion software we have ever used
More difficult to set up than our old forum software
Semi-public discussion forum
Users can choose to use forum threads without the User Interface by subscribing via mailing list mode.
Private Messages can be seen by Administrators, something which might not be clear to everybody.
We've used it several times to use it with our equipment.
My favorite part of Discourse is the infinite scrolling they have that allows for more communication to happen.
It can seem jumbled if this is the first time you use Discourse, but after you get the hang of it, it makes conversations simpler and more natural.
For internal communication and discussions mostly. It helps us all stay on the same page.
I really like the ability to tag (add categories) articles and easily search by and organize those tags. The ability to sort the page by newest posts versus a more traditional Category listing is also great. The badges you earn when doing things in Discourse don't do anything, but they are a fun touch.
Haven't found a way to edit/remove tags/categories. For example, if you've misspelled something, even if you don't use that tag, it still shows up in the list.
We had best practice documents in Dropbox, in Google docs, on various internal servers. Information was all over the place. Discourse was a good, inexpensive way to bring it all together in one centralized place that's easy to search and find.
The process of setting it up and getting things started was very easy and practical. It has a modern approach to the interface and things are quite intuitive.
Sometimes it feels quite disorganized. Items of discussion start to "pile up" in the main view. Gives that kind of feeling of having a lot of emails that you haven't responded to yet.
We are using discourse as our main platform for internal discussions, in other words, a intranet forum. The main benefits are to provide an open and simples place for people to discuss ideas.
I like that you can use it for email distributing .
There is not much that I do not like about the software.
I am able to get more emails out and interact with our customers more efficiently.
I use this to communicate with my colleagues.
I've used other programs for this, which I like better.
Easy to use for communication.
Open source, simplistic and streamlined.
Limitations on installation of the discourse.
Cheap alternative that is open source. Easy to save money using it while maintaining communication.
Discourse is a great plateforme for discussion among group members and professionals. The group members can be assigned certain roles which allows for good moderation and identification of leadership. Topics of discussion can be easily organized as well. The application is very flexible and allows customization of discussion forums.
Sometimes the discussion can get easily disorganized because replies to conversation build up. So it can be hard to separate the topic of discussion and tangents. The application also takes used to navigating.
Discourse is being used as the main platform for discussion and communication among team members. A benefit is that everything is all in one place and very organized.
Its strengths are that it innovates in the field of existing forums software by including features popularized recently by large social networks, such as infinite scrolling, live updates, link expansion, and drag-and-drop attachments.
The truth is... I do not know what to put as dislike... Because both administration and the actual update are solid and improved in each version. Truthfully, I would say that your support could be better. But the tutorials and help in the app are gorgeous.
I use to test it only.
The ability to have both private and public threads make it possible to have as much privacy as you would like.
The tags are a bit confusing, could be more user friendly. Also, private messages are not private to admins.
Open source is a huge plus. Speaking to the discussion side, community members are more prone to engage here as well. You can easily track conversations and not be bogged down with hundreds of messages since posts are written more fluidly here.
Ease of communication. This makes communication among our group of Experts really easy. The software is initiative and easy to access,. You can organize and customize messages, inbox, and the communication means to your standard.
There is still a lot of understanding left, we are still struggling to understand the software.
Discourse is not very expensive, turned out pretty handy for us, would recommend.
It’s one of the easiest way to create forum online. The best part is we can assign n number of admins to any forum and The interface is very simple and modern.
So far this software works fine for me but when it comes to customisations or to edit any existing forum. It doesn’t perform well
I am using this in my organisation for taking opinions of my other colleagues.
Easy to use and has the functionalities I need
The minimum requirements to use are a bit high so if you have old devices it’s sometimes not comaptible
We have been able to utilize the forum aspect very well and also make sure all our users can use the forums easily
This platform,does as promised.It allows you to participate in online forums and discussions,with ease.
I don’t have anything negative to say about the app.
With access to various forums,I’m able to seek the input of other educators.It has put me in contact with those that I wouldn’t have met before.
Easy to use. My partners love this product because of it's accessibility and layout
There is really not too much that we don't like. We enjoy this thoroughly.
We are able to communicate easier within our community to talk about whatever issues arise. Good for quick communicate and feedback
Private and Public Threads make it possible to have as much transparency, privacy
Mailing List Mode is very powerful but it's a bit tiresome to set-up consistently
Conversations can be tracked easier without the risk of being lost in a sea of messages as people tend to construct their posts more carefully than on any workspace messenger.
I liked the fact that this software made the overall experience more enjoyable by offering achievement badges based on your frequent activity. It's also great that they offer mailing lists for certain forums.
The privacy seems a bit iffy to me. Since private messages are viewable to administrators, it puts a lot less trust in the privacy of the software itself.
The ease of communication on forums with similar interests/problems.
Great discussion platform that has streamlined my team discussion workflows.. Simple, clean, and easy-to-use
Option to edit/remove tags/categories would be nice.
Streamlined the tracking of information, which we use to have everywhere - Google Drive, Drop Box, etc.
Easy to use software that lets users subscribing via mailing list mode without user interface.
The tags are all lower case which seems a bit obscure.
Tracking conversations and getting members of the community involved in discussions provides so much value.
It is a great easy to use platform to connect with coworkers.
The added features can be glitchy and hard to use
Connecting with coworkers
Discourse is a simple yet great software for ANY sized online communities. I like the fact that it is easy to navigate, great design, simple layout and is FAST. This software definitely promotes productive online discussions.
When I first started using it, it took me some time to navigate through it and get used to the features. However, once I got used to it I found it super user-friendly.
The fact that this software comes with user trust system makes moderation a lot easier. It runs well in all of my devices.
I like the ability to have an open forum and connect with multiple people
Nothing really. Except the fact that it can be a bit more concise
You can collaborate with others easily
It’s a very simple tool for keeping track is various sites that run on the discourse framework. Like a bookmarker, but for businesses.
The app is very barebones. If you’re looking to manage more than a dozen sites, you’re better off with the desktop client.
It helps me manage multiple discourse set-ups, giving me quick access to the info I need the most. It’s helpful in the communications department.
It is a huge database of valuable information.
It's not the most intuitive tool to use. While tagging and searching usually get me to where I want to go, there seems to always be duplicate information and no way to determine which is the 'newest' or 'validated' answers.
A repository for all technical questions/answers.