Expandi.io Reviews: 4.2/5 — Solid Choice

The customization of being able to add different pathways for LinkedIn messaging.

Very basic emailing system without A/B sequencing. The reporting can be confusing in seeing where we have engagement.

Being able to input LinkedIn navigator searches into automated linkedin messaging in different streams. It helps save time by automating the messaging and link it with emails as well.

Great tool - expanded my team network and brand awareness, while getting easily to our target KPIs.

Support was a bit disappointed and slow.

Help us approaching to a lot of contacts and target personas.

It was helpful in sending out messages using Linkedin accounts

We were not really able to get as much leads as we wanted to

We only knew Expandi before for sending bulk messages using Linkedin

The layout was very intuitive, making it a bit easier to use than similar tools.

We didn't seen an ROI so it was hard to justify continued usage. Also, competitors have included more linkedin features included (like posts, endorsements, ect.)

Expandi helped us to tap into linkedin outreach to potential members. It was also very easy to sort leads and respond to them in the app, saving me time from going back and forth between the app and linkedin itself.

Options and functionality. Useful service.

Awful support. Almost any time I ask about something their support - I have troubles with them. Or very long response (3 hours and more on the first question, when they show usual reply time up to 10 minutes), or their answer about things I'm not asking. (I reach out to their support to keep some time on finding information, but as a result - much quicker to find something on my own).

Pertaining to functionality

I don't think I in the best position to say this but I didn't enjoy anything when I to expandi for a test drive. Others should have better, in depth opinions than I have.

Many things. I had issues adding my payment method. It accepted my card (?) But I couldn't do anything on the platform after setting up my preferences. They need to talk to their customers more

None

What could be a good platform - at times - is not supported at all. Basic questions about why the system is responding a certain way cannot be answered. There is ZERO customer service.

Basic questions about why the system is responding a certain way cannot be answered. There is ZERO customer service. We've had an issue open 3 weeks now - basic issue - and there is no help out all. We can't even get into our own system? And their "customer service" - seems to be some outsourced person who can't get access to their internal group.

NONE - because it doesn't work.

There is nothing to like. Campaigns simply don't work, tons of bugs. No refund policy. If you cancel your subscription you immediately lose access to your account. I have had my campaigns just stuck at a point, the customer support is clueless and makes up BS on the fly.

Terrible software, won't ever recommend it to anyone.

On paper, expandi is a Linkedin automation tool that is supposed to automate B2B lead gen for businesses. Its a terrible product and its not benefitting me at all.

There's nothing positive about this program. There are better alternatives out there.

I've used software similar to this that was far easier and had better results. The results I had using Expandi were awful. The customer service was terrible. They charged an extra subscription to my account without me knowing and refused to give me a refund when I found.

Nothing

I don't like this service bc it doesn't work correctly.

I have used this app for 6 months, and I still have a subscription; however, going to change to another provider. I don't like this service bc price is higher than in competitors, and it doesn't work correctly. Sometimes it sends a follow-up message, and sometimes it doesn't; analytics is really not good there, and you cannot normally understand how many people were processed. I also tried like ten times to upload a new CSV file to an existing campaign, and got a success message, however nothing appeared.

Expandi helps automate LinkedIn outreach, and I tried to use it for scaling our sales campaigns.

If all the features Expandi claims to have were available and worked properly, it truly would be an awesome tool. So I liked most their promises, which sadly were not fulfilled.

The homepage says it's "reliable" but it's not. The campaign just gets stuck and does not work, the support can't help and doesn't even know why the issue appeared. If you pay in full for the subscription and you stop it mid-billing period to avoid automatic payment and continuing the subscription to the next billing period, the tool just hides all your campaigns data and stops them. So essentially you don't get what you paid for, while the billing period you paid for is still in progress. The documentation seems fine at the first glance, but when you start to really use the tool and it's features, you will learn that a lot of details are not described, support does not know the details too, and the worst part- the support will not even try to understand your request and issue, but instead will throw the docs links to you which do not help and sometimes are not even relevant to your request. That's when you are a paid plan user and pay 99$ a month. Many important features do not work properly or do not work at all. Setting the use of variables is a nightmare even if you follow the docs, condition blocks can just make campaign leads stuck and not move further to any branch, in other words your campaign will not be working at all.

Does not solve any problems, only claims it will do. You can try using the tool for email outreach or LinkedIn messaging, but if you actually make a complex campaign that uses many features, chances are high it will not work at all and support will not help you.

The price is decently priced compared to other services.

The software just doesn't work. I had to go back and forth with support for a month with the multiple different issues I had with the service. Each time, different support reps had different answers to the questions as if they didn't comprehend how their own software was supposed to work. The biggest issue was sending LinkedIn connection requests - the software never followed the limits I set. It started sending up to 50 connection requests per day, putting my account in risk of being banned. Also, the sequencing of messaging doesn't make sense, it's very easy for connections to get a stuck at a point where they will not receive follow up messages.

Expandi is attempting to solve the problem of automating LinkedIn marketing, but fails horribly at this purpose.

I love how I could automate my campaigns, but had trouble setting up the flow so stayed with regular one with one request and similar message.

My Linkedin account was blocked, so that is a big bummer, as I have all my connections there.

It should help people automate the sales process, but it only made everything now difficult.

Unfortunately, I cannot comment on this as the service did not work as advertised.

I was unable to utilize the service as they do not work with corporate 2FA. Their customer service does not work US hours, occasionally responds, and was not willing to stand by their product and issue a refund when they're fully aware that the product is not working as advertised.

N/A

Nothing really. The fact that you can automate outreach is not unique to Expandi - Skylead is a much better alternative

Poor support, INCREDIBLY buggy UI, stupid logic of evenly spreading account connection limits across campaigns even if they aren't actively connecting with anyone (which creates an artificial bottleneck), a bunch of critical features that don't work.

It creates more headache than it solves.

The IDEA behind the company is great. Their execution is awful.

They need serious work to make it user-friendly. Major errors everywhere you turn. I would never waste money on this.

Helping clients make new connections