Infor CRM Reviews: 3.3/5 — Mixed Feedback

Decent tool with average customer information tracking but lacks bells and whistles of other software

In needs more service support capabilities to truly be a perfect solution for most businesses.

Tracking opportunities for our sales department.

The easy access to the développement environment and the ease to manage contacts. We use the on premise version and an online portal to merge properly the contacts.

The bulky and combursome aspect of the on premise client. We have issues with the client loading itself. We use remote desktop to offer the client at a faster speed, but it can barely help. We also didn't have all the documentation of the customization and so we can't offer the web experience.

We track all opportunities and quotes. We use the CRM combined with different analytical tools to extract the data and stategize accordingly.

The system seems passable for the price point.

My primary dislike is Infor as a company. It's difficult dealing with them. There seems to be a few humans over there but I often get heavy handed responses. Don't bother thinking they will budge an inch for anything. Ever. One particular example involves storage. They say you get 100 gigs and in the contract it says, "Infor CRM SaaS storage subscription 100 GB". Great, one of the reasons I picked this platform over Salesforce is because of data overage charges. Now the database I'm migrating from is 11.4 gigabytes. Seems like i'm in the clear right? Nope. It is impossible to know this as an outsider, but that 100 gigs of storage is FILE STORAGE, it is NOT available for your operating database. They have a 10 gig partition for the database engine, and that's what you are stuck with. I pointed this out that the contract says I have 100 gigs of cloud storage and it would be impossible for me to know that my database size was limited to 10 gigs. I asked if we could increase that size and I get: “It is not our process, as all new customers get the designed AMI. The designed AMI is considered standard, and when more space is required or requested it must be purchased. " Help and training are also surprisingly expensive and lackluster. When I'd pose questions to their normal support (infor Xtreme) they will point you to a $3000 course that barely covers the topic. So I signed up for a Developing for the Web course. They didn't have enough instructors for their web-video class (think Udemy $10 course btw) and I was provided someone that is not an expert in the topic. When I asked that guy questions during the course he got back to me the next day with an answer that he couldn't elaborate on when I had follow up questions. There were show stopping bugs during the workshop that I wasted 4 or 5 hours on before the guy told me the next day, "oh we know about that one, you have to do ...". Great, thanks for giving me a heads up in advance. In fact, there were many bugs that I learned about that need workarounds. Now that I have received an official certification, you'd think you'd be able to get some help now right? No, I get referred to my business partner. My original business partner charged $175 / hr and couldn't answer my coding questions appropriately. So get this, I spend $3000 on a course, then when I need help I get pointed to a business partner that charges $175/hr and doesn't have the knowledge to answer my questions. As to dealing with Infor and your business partners. I use the plural, partners, because I've had the (dis)pleasure of needing to swap out business partners because in all honesty, one person cannot know and understand the entirety of this system that has had multiple homes with various development companies. We've been paying Infor for their system for 8 months. We've spent tens of thousands on development already and we had to scrap everything from our first business partner and now we have to start over.

We have realized zero benefits after 8 months of work.

Infor CRM is very versatile, when it is set up correctly. It has many options to choose from and a lot of information to work with.

Slow, bulky page loads. The web version is quite obviously just a skin on the old LAN client interface. While it is on the web, navigation is the same as the web client. The skin is also not the prettiest design, which does count for alot when you are competing with the shiny slick feel of other CRMs like salesforce.

We use Infor CRM to house customer data and aggregate dashboard information. Infor CRM is versatile, if a bit outdated.

Customizable features and the XBar Outlook mail feature

Visibility among users, issues with upgrades and browsers

Greater follow-up/task scheduling than with previous CRM.

Infor CRM was inferior to more robust CRM solutions in every way.

Slow to load next page, slow to load search results, search query needs to be typed in exactly as it appears in the system, for example, if Wal-Mart is in the system, "Wal Mart" or "Walmart" would not load any results. Leads would randomly disappear from the CRM for 4 hours at a time which was attributed to a technical issue.

Infor CRM may be better than having no CRM at all, but not by much.

Good solid CRM captures lead, prospect, opportunity, contact and account information.

Categories are siloed (different screens and menus for contacts vs. accounts).

Comprehensive CRM functionality.

I can see all points of contact on the same page right when I go to the account. I don't need to scroll down a bunch to search for them.

There are too many ways to do the same thing. The interface is "crowded". It can be a little overwhelming and "clunky".

Keeping track of contact with prospects, leads and current accounts. Benefits are that there are records of who contacted who, and what they've been sent, as well as what email marketing campaigns they've received.

It does contain customer information. Literally - that's the only plus for this solution. We get about 20% of what we paid for with this database.

Most features don't work. After a few years of pain and suffering, they said the partner we hired deployed it incorrectly. Instead of making it right, we are left with a broken tool that we can finally afford to ditch. Building reports, changing format, manipulating data in any way is not working. We also can't clear duplicates. It's a mess.

It holds our customer data.

Not very much. Personally, I think SLX is a terrible system. They're trying to shove too much into it.

Its very clunky, overloaded to bells and whistles that don't always work. Outlook intergration is terrible at best!

None, it has created more problems than it has solved.