Infor CRM Reviews: 3.3/5 — Mixed Feedback

Infor CloudSuite CRM is very helpful in growing businesses.

The least helpful was the lack of a few features. I don't dislike Infor Cloudsite CRM.

Helps solve holding customer records.

I love that its a one-stop shop for all customer dealings. I can take customer data and use it to my advantage to increase sales, the analytics are really telling so that I know exactly how to target prospects and keep my sales activity up to date.

It would be perfect, but it seems to error out a lot, and data sometimes goes missing. If the company could fix those issues, it would be the perfect CRM to use!

What it solves is providing one centralized area to manage prospects, customer interaction and sales all in once place. I can collect the data, opportunites, messaging, and forecasting for the entire sales cycle, which makes things super easy. The reporting is a bit slow but provides the big picture of what's happening in my territory.

infor Sun System we used for accounting purposes , user friendly option , much detail concept

complexity in some option no other dislike in option.

its provides overall accounting book recording in the option easy to do work and reporting .

Great collaboration with system database. Real time data

Refresh rate need to imrpove . Few operation takes time to open.

Infor Customer Relationship Management (CRM) software provides a view of every customer touch point across an organization’s sales, marketing, customer service, and support teams.

A Stable product. Well Organised and easy to use

Web base administration configuration is difficult

Sales Team. Sales History. Manage Leads. Contacts and Accounts.

I love the ability to customize, connect all aspects of the company and pull much more helpful reports than previously.

It is sometimes difficult to get to where I need to go (too many tabs/pages)

We have found so much more helpful information in the connectivity of our entire company and it has made us more profitable and helpful to our customers.

It’s a very simple design that works well between sales and purchasing platforms. I like how you are able to track shipments and see a time log of when orders where received and invoiced.

We have multiple locations and when entering an order it auto defaults to the home location. I’m constantly forcing the correct warehouse when inputting an order

It’s easy to look up information and communicate with purchasers and factories

I like the ease of connecting with my managers and seeing my schedule 24/7.

I dislike the different format views depending on which link you use.

Bringing employees and managers together and increasing communication, scheduling flexibility, etc.

List views across the system, apply basic and advance filters on list view records and promote the group to create dashboards on the fly.

Closed loop marketing features require third party integration

Streamlining various offline sales and service processes in a single system. Ease in setting up of data sharing access through the default tran concept.

The Infor "XBar", Infor's Outlook Integration, is one of the best new features since SalesLogix became Infor CRM and is one of the best Outlook integrations on the market. Infor has listened to their customer base and is putting in tons of time and resources into the product. Infor also has one of the very best (and easiest to use) mobile clients for mobile sales teams.

Infor CRM doesn't have as many integrations as Salesforce or SugarCRM. Also, Infor is harder to customize than Salesforce or Sugar. Some user may also find that Infor isn't for their particular industry. It is a very horizontal product, but I see it working best for manufacturers and heavily-mobile sales teams.

We are solving problems among mobile sales teams and among teams with pour CRM user adoption. We have realized that the ease-of-use from Infor is extremely beneficial, especially to non-tech-saavy users. Infor CRM is also a great true sales tool. It has a very pipeline focused way of reporting and closing deals. It makes a salesperson's job a lot easier to have terminology that actually speaks to the sales process.

Infor SalesLogix CRM is the easiest to use and most comprehensive integrated CRM in the market today. It includes Sales Automation, Marketing Automation, Customer Service and Support Automation. Infor SalesLogix comes standard with Infor Mobile CRM, Website Lead Capture, and 100/GB of Storage per 50 users. Infor SalesLogix is more comparable to Salesforce.com Enterprise at roughly 30% - 50% the cost.

I would like to see basic e-mail Marketing integrated into the standard offering, upgrade dashboard visualization and more effort to build a Ecosystem of add-on product and industry products.

Infor SalesLogix CRM helps me streamline my business by bring all leads and customer data in one repository that I can share with my partners, staff, and clients. Infor Saleslogix Sales Process Automation on-boarding new marketing and sales much faster, thus reducing their time to bring value to my organization.

You can use this software both on windows and mobile and has same functions on both platform. You can gather and enter many information about the customer. You can integrate it with ERP.

It runs slow when you are compiling the reports. Software is confusing for the new users. Conversion of a prospect to potential customer does not flow smoothly.

It improved our customer relations or service. It improved our supplier relationships. Enhanced decision making. Created internal efficiency. Helped to turn the prospect to potential customer with regular follow up.

It provides a great, user-friendly platform, and it is best for customer relationship management as it enables a user to provide input for his/her personal information.

The platform is a bit slow and the User experience and the interface of the UI is a bit old-fashioned, which might make the user less prone to use it first hand.

It enables an employer to interact with their employee with the help of the platform to enable them to use the platform for any of their official needs related to leaves, personal information, payscale etc.

I like the ease of use, organization and dashboard

I can't say I really dislike anything. Perhaps more options with reporting.

I am able to review our sales for each market I am responsible for as well as my personal sales

It can accessible through mobile devices. Software shares same functionalty with mobile and windows. It is designed for large enterprises. It has many features.

Application is expensive for small scale company. It is complex to learn. The function, intergation and deployment of software is bit confusing to new a user. It is difficult to upgrade.

It has great storage capability to hold all the information of company. Software quickly identify small issues to maintain smooth operation. This application also helps to manage many functions like financial and project management in accounting too.

Scale of the software is great. Smaller companies entrenched in antiquated Marketing, Sales and Customer Service business processes will struggle. Infor CRM is designed for professionally managed organizations, interested in data generation.

Upgrades for bug fixes and unfulfilled integration promises with the entire software offering at Infor.

Performance based management of staff unifying the mission year over year. Transitions between Marketing, Sales and Customer Service.

It is a very stable product, well organized and easy to use. Infor is providing great and really needed updates to the product making it even better and fixing issues that previous owners ignored. I am sure that the best of Infor CRM is yet to come.

It is a software that unfortunately has been in many hands, so it has a lot of legacy code and is behind in some technologies. The mobile version is very limited and there is no easy way to transfer the tools created for the LAN client into the web version or to the mobile platform. Try configuring, and avoid customizations, if you add custom code it is going to be hard to apply updates.

We are yet to use Infor CRM to its maximum potential as we are only using it as a tool for the Sales Team, managing Leads, Contacts, Accounts, and Sales History. It does a great job keeping normalized data and avoiding contacts duplication.

Easy look ups, sorting and filtering features, and ability to manage my Customer data.

The only thing that I dislike is the small print of the database.

Easy access and management for our sales staff on the road.

- The lead system is awesome! (support is a lot better) - The marketing campaign - The ability to integrate to email

Not an efficient way to send out marketing campaigns (i.e. print fulfillment)

Not solving any particular business issues. Benefits we've realized are more efficient lead tracking as mentioned above. Increased bookings with all the new features.

The strength in the Infor CRM product(SalesLogix) is and has always been the flexibility of the application. They have provided framework where we can customize and mold the application to fit our business needs and strategy. Thir long range goals of providing an application that can be accessed in a variety of different ways has always made this a superior product for people who don't have a cookie cutter business.

If I were to complain about the product it would be address the Hotfix and upgrade capability of the application. Infor comes out with HF and service patches at a quick pace which doesn't allow a large organization as mine to move as quickly as they do.

We have been in the process of sun setting 16 different sales systems into 1. The application has provided us the basis for everything moving forward. The next phases involve integration into our Master Data Model, and providing a full 360 degree view of clients and sales people.

We've been able to tailor SalesLogix information capture and extraction to match our business rhythms very effectively over the last 15 years, growing with the product. We're pleased with the web and mobile capabilities we're now offering our teams, and like the option to host the system internally to manage our own risk for vulnerabilities.

It's been a long wait to get to where Swiftpage is now with valuable investment in the product--Sage was letting SLX languish a bit with their other products getting more attention and funding.

We use SLX heavily to track opportunity information but are more slowly growing into the more traditional contact, account, and activity management functions.

I work on SalesLogix LAN Client as a developer and unlike many CRMs around today, it is very customizable. The development environment is well structured and the implementation process is structured in a way that can keep things organized and keep roll-outs quick and easy. The Architect offers its own versioning and that is it a nice feature. Other than the “old Windows” look of the client application, if you don’t like anything about it you can change it.

The biggest complaint from our users has been the “old Windows” look of the LAN Client application. For those reading this review, I have to say that our SalesLogix is running in Citrix with Themes turned off, so the user gets the ugliest version of the look of the application possible. If you run it as a local client on Windows 7, it doesn't really look that bad at all.

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The administrative panel is attractive and intellectual for the users. Another best part is you can get the data analysis done easily by taking up data from business tools. Additionally, the software doesn't need highly skilled professionals for command executions and the average person will easily understand working on it. You can get the free trial for some days to understand the panel completely.

There are multiple drawbacks of this tool but the worst one is the incapability of this software to navigate through various systems. Thus, there come various compatibility issues and many find it frustrating at the start. There is a need for dramatic amendments by the developers which should improve the client's satisfaction rate. The software is quite slow to run and takes a long time for executing the command. Therefore, many users get a bit reluctant when choosing its premium plans and in addition, the auto-saving feature is also not present.

There are broad ranges of advantages that this CRM platform provides. If you are searching for a tool with the best communication services and the auto database recording feature then, this one is ready to serve you with all the quality attributes.

I like how you can view the ticket history on a client, which helps me prepare for my proactive outreaches. I can see what they called support for and the comments on ticket activities. Seeing notes from other team members is great for our collaborative effort to find the best solutions for our clients.

Reports can be tricky in that they have a lot of steps. I usually have to request assistance from one of my senior colleagues that has more experience with reporting.

We can track support tickets to ensure they receive follow-up promptly and nothing falls through the cracks. Seeing opportunities submitted and the notes from the assigned sales rep helps us to focus our efforts towards untapped upsell opportunities.

The ability to hold a wide range of data.

Correcting or updating information could be easier.

Running reports to collect close ratio information.

The interface is intuitive, customizable and easy to use. Reporting is very good as well

Tends to operate slower than I expected, esp when compiling reports, but that may be other factors.

Managing prospect relationships effectively and efficiently to reduce sales cycle time. It is excellent at keeping a history of interactions and at calendar management.

The ability to access the data in the cloud, no matter where I am. We are a large organization and high data volumes aren't an issue with this product.

The user interface could be improved to flow better and be a little more user friendly.

Tracking of our sales pipeline has been difficult before Info CRM

Nice layout and design. Even as someone who has never seen an interface like this before it was very easy to navigate through it. Setting up accounts was easy and users were able to work on the same day of creating their accounts. Mail integration is also great and people would not need to have both their mail and CRM open.

Updates come in slow and with the rapid speed that other companies are moving, I feel that they lag behind them and therefore we have to lag behind them too. Windows 10 is starting to roll out in Microsoft environments yet CRM does not work for Windows 10. It is inevitable that support will end for Windows 7 by Microsoft in the near future so if Infor does not make their software compatible with more recent operating systems, that may be their downfall.

Managing and keeping track of sales and services. Before we would need to have a local database to control where things were being sold and Infor has made it easier. Another problem we faced was that when customers would email about our products, we would need to find our email archives to retrieve that information which would usually take minutes to find. But now everything is sorted to each customer and we can view their history in seconds.

Application is easy to use/under friendly

Customizing fields to meet our business needs

Verifying every business entity has been communicated via person. Updated business contacts Better understand employer needs

I do like the ticketing system and how we were able to set up teams or individuals on certain issues that were addressed in the ticket. There is a lot of configuration with this system as I would imagine with other CRMs as well. I know that if were to spend more time and resources into customizing this for our business that we would be able to work more efficiently.

I would say that out of all the things that I would have on my 'wishlist' would be a better way to show a user is already working on the ticket. As it works right now is that the user has to 'punch-in' when they access the ticket and our staff is not very good about that.

We came off an older ticketing system and so being able to drill down on what issues are clients are experiencing is a nice bonus. We are working with clients on a regular basis that have issues/concerns with our current software.